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I can't see customer's order

urbanariesurbanaries Registered Users Posts: 2,690 Major grins
edited October 12, 2006 in SmugMug Pro Sales Support
I'm new here, and this may be a setting I have wrong, but a customer emailed me and mentioned she can't wait to see the prints she ordered [on Mon Oct 9]. On my side, it says I have zero sales. Her order would have been my first.

How can I see her order? Is there a chance it didn't go through, in which case I want to recover the fumble ASAP?

thanks

lynne

www.lynnehulbertphotography.smugmug.com
Canon 5D MkI
50mm 1.4, 85mm 1.8, 24-70 2.8L, 35mm 1.4L, 135mm f2L
ST-E2 Transmitter + (3) 580 EXII + radio poppers

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 12, 2006
    urbanaries wrote:
    I'm new here, and this may be a setting I have wrong, but a customer emailed me and mentioned she can't wait to see the prints she ordered [on Mon Oct 9]. On my side, it says I have zero sales. Her order would have been my first.

    How can I see her order? Is there a chance it didn't go through, in which case I want to recover the fumble ASAP?

    thanks

    lynne

    www.lynnehulbertphotography.smugmug.com

    hi Lynne,

    If you can give me either

    a) the order number
    b) the customer's name, and / or email address
    c) the gallery from which they ordered

    I can help you.

    You can send any of this to help@smugmug.com ATTN Andy
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    urbanariesurbanaries Registered Users Posts: 2,690 Major grins
    edited October 12, 2006
    Andy wrote:
    hi Lynne,

    If you can give me either

    a) the order number
    b) the customer's name, and / or email address
    c) the gallery from which they ordered

    I can help you.

    You can send any of this to help@smugmug.com ATTN Andy

    I did just that....wow thanks for your speedy reply...impressive!

    lynne
    Canon 5D MkI
    50mm 1.4, 85mm 1.8, 24-70 2.8L, 35mm 1.4L, 135mm f2L
    ST-E2 Transmitter + (3) 580 EXII + radio poppers
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 12, 2006
    urbanaries wrote:
    I did just that....wow thanks for your speedy reply...impressive!

    lynne
    Hi Lynne,

    Well, I found it. The reason you don't get notified, is that you've no custom pro pricing set for this gallery, so your customer ordered at default prices (cost). There's no profit on the order.

    Here's our section on Setting Print Prices:
    http://www.smugmug.com/help/print-pricing

    Please let me know if you have questions.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    urbanariesurbanaries Registered Users Posts: 2,690 Major grins
    edited October 12, 2006
    Andy wrote:
    Hi Lynne,

    Well, I found it. The reason you don't get notified, is that you've no custom pro pricing set for this gallery, so your customer ordered at default prices (cost). There's no profit on the order.

    Here's our section on Setting Print Prices:
    http://www.smugmug.com/help/print-pricing

    Please let me know if you have questions.

    Thanks Andy! I'm not too worried about that. I'm just glad her order didn't get lost.
    Canon 5D MkI
    50mm 1.4, 85mm 1.8, 24-70 2.8L, 35mm 1.4L, 135mm f2L
    ST-E2 Transmitter + (3) 580 EXII + radio poppers
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