I can't see customer's order

urbanaries

I'm new here, and this may be a setting I have wrong, but a customer emailed me and mentioned she can't wait to see the prints she ordered [on Mon Oct 9]. On my side, it says I have zero sales. Her order would have been my first.

How can I see her order? Is there a chance it didn't go through, in which case I want to recover the fumble ASAP?

thanks

lynne

www.lynnehulbertphotography.smugmug.com

Andy

urbanaries wrote:

I'm new here, and this may be a setting I have wrong, but a customer emailed me and mentioned she can't wait to see the prints she ordered [on Mon Oct 9]. On my side, it says I have zero sales. Her order would have been my first.

How can I see her order? Is there a chance it didn't go through, in which case I want to recover the fumble ASAP?

thanks

lynne

www.lynnehulbertphotography.smugmug.com

hi Lynne,

If you can give me either

a) the order number
b) the customer's name, and / or email address
c) the gallery from which they ordered

I can help you.

You can send any of this to help@smugmug.com ATTN Andy

urbanaries

Andy wrote:

hi Lynne,

If you can give me either

a) the order number
b) the customer's name, and / or email address
c) the gallery from which they ordered

I can help you.

You can send any of this to help@smugmug.com ATTN Andy

I did just that....wow thanks for your speedy reply...impressive!

lynne

Andy

urbanaries wrote:

I did just that....wow thanks for your speedy reply...impressive!

lynne

Hi Lynne,

Well, I found it. The reason you don't get notified, is that you've no custom pro pricing set for this gallery, so your customer ordered at default prices (cost). There's no profit on the order.

Here's our section on Setting Print Prices:
http://www.smugmug.com/help/print-pricing

Please let me know if you have questions.

urbanaries

Andy wrote:

Hi Lynne,

Well, I found it. The reason you don't get notified, is that you've no custom pro pricing set for this gallery, so your customer ordered at default prices (cost). There's no profit on the order.

Here's our section on Setting Print Prices:
http://www.smugmug.com/help/print-pricing

Please let me know if you have questions.

Thanks Andy! I'm not too worried about that. I'm just glad her order didn't get lost.