Praise for Sigma Corp.

Mike LaneMike Lane Registered Users Posts: 7,106 Major grins
edited October 25, 2006 in Cameras
I have a Sigma 50-500 f/4-6.3 lens that recently had some problems. The aperture blades were stuck in a nearly fully closed position. When I looked through the viewfinder it was like the depth of field preview button was being pressed constantly. Also the part of the lens that connected to the camera was quite loose. It was odd.

So I sent the camera in to an address I found on Sigma's website with a note with my address and a description of the problem (like they say to do) on the 13th (Friday) with shipping that would get it there by Monday the 16th. Just today (the 23rd) I got the lens back in perfect working order, a note that said repaired, and a lens cloth along with it. All of this was for free.

I've got no clue how difficult it was to fix (apparently not so much) but I still think that is great service and I really applaud Sigma for that. Just thought someone may like to know.
Y'all don't want to hear me, you just want to dance.

http://photos.mikelanestudios.com/

Comments

  • mr peasmr peas Registered Users Posts: 1,369 Major grins
    edited October 23, 2006
    When did you buy your lens? Was it still under warranty?
    My Tokina lens does the same thing. But being its only a $150 lens, I dont know if its worth the money to even have it repaired. What did they say was wrong with yours?

    Glad you had it fixed free of charge though ;)
  • Mike LaneMike Lane Registered Users Posts: 7,106 Major grins
    edited October 24, 2006
    mr peas wrote:
    When did you buy your lens? Was it still under warranty?
    My Tokina lens does the same thing. But being its only a $150 lens, I dont know if its worth the money to even have it repaired. What did they say was wrong with yours?

    Glad you had it fixed free of charge though ;)
    good question. I bought the lens right here on dgrin mwink.gif It wasn't under warranty. They didn't say what was wrong with it unfortunately.

    Thanks:)
    Y'all don't want to hear me, you just want to dance.

    http://photos.mikelanestudios.com/
  • handlebarhandlebar Registered Users Posts: 31 Big grins
    edited October 25, 2006
    that is very impressive I must now consider that as an optional lens I really want something out to 500mm but don't want to pay for a canon prime yet.
  • pathfinderpathfinder Super Moderators Posts: 14,703 moderator
    edited October 25, 2006
    Mike - Would you mind posting the address you shipped your lens to??

    Other readers might like to see it.

    It is reassurring that Sigma has a repair facility to stand behind their products.
    Pathfinder - www.pathfinder.smugmug.com

    Moderator of the Technique Forum and Finishing School on Dgrin
  • pathfinderpathfinder Super Moderators Posts: 14,703 moderator
    edited October 25, 2006
    handlebar wrote:
    that is very impressive I must now consider that as an optional lens I really want something out to 500mm but don't want to pay for a canon prime yet.

    HandleBar - I have posted several threads about the Tamron SP 200-500 DI lens

    http://www.dgrin.com/showthread.php?t=41819&highlight=200-500

    http://www.dgrin.com/showthread.php?t=40471&highlight=200-500

    http://www.dgrin.com/showthread.php?t=41819&highlight=green+heron

    Reviews on the web criticize this lens for chromatic aberration, but I have not seen this in mine. You can inspect thei images in these threads and see for yourself. It is not a replacement for an L Super Telephoto from Canon, but it is a very useful tool used with good long lens technique.
    Pathfinder - www.pathfinder.smugmug.com

    Moderator of the Technique Forum and Finishing School on Dgrin
  • DoctorItDoctorIt Administrators Posts: 11,951 moderator
    edited October 25, 2006
    Good to know, Mike. I've never had any problems with my Sigma lenses (knock on wood), and always had nothing but great things to say about the product. I'm glad that the service matches the product.
    Erik
    moderator of: The Flea Market [ guidelines ]

  • Mike LaneMike Lane Registered Users Posts: 7,106 Major grins
    edited October 25, 2006
    pathfinder wrote:
    Mike - Would you mind posting the address you shipped your lens to??

    Other readers might like to see it.

    It is reassurring that Sigma has a repair facility to stand behind their products.
    Good point. The Sigma repair address that I used is this:

    Sigma Corporation of America
    15 Fleetwood Court
    Ronkonkoma, NY 11779

    I got that from Sigma's service webpage.

    And about the 50-500, I think it's a really fun lens. It's massive though. Really massive. Be prepared to get stared at if you own one. Personally I think it's quite a good performing lens too.
    Y'all don't want to hear me, you just want to dance.

    http://photos.mikelanestudios.com/
  • handlebarhandlebar Registered Users Posts: 31 Big grins
    edited October 25, 2006
    thnx pathfinder those are great macros.
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