New smugmug videos for ordering help

pat.kanepat.kane Registered Users Posts: 332 Major grins
edited October 27, 2006 in SmugMug Support
One of my customers ran into a usability problem while placing an order. I sent an e-mail to the help desk and Robin took care of the extra postage charge that was incurred as well as pointed them to a couple of videos on the order process. I hadn't seen these myself, so I thought I'd share. Thanks Robin and smugmug!

Sometimes ordering from our site isn't so straightforward. We have some new videos on placing orders:
http://www.smugmug.com/demos/help/order1/
http://www.smugmug.com/demos/help/order2/

Comments

  • DodgeV83DodgeV83 Registered Users Posts: 379 Major grins
    edited October 25, 2006
    hmmm, a preview of their new Flash video offering perhaps? wings.gif
  • darryldarryl Registered Users Posts: 997 Major grins
    edited October 27, 2006
    DodgeV83 wrote:
    hmmm, a preview of their new Flash video offering perhaps? wings.gif

    Hey -- that's just what I was going to say. No fair! They get to use Flash videos for their demos, but we can't use them in our galleries?

    (I know, I know -- huge CPU time needed for conversion to Flash, quality issues, space considerations, blah blah blah.)

    But still...

    By the way, did I mention that I signed up for a year with Phanfare, primarily so that I could post videos? Their layouts are nowhere near as varied as Smugmug's, but they'll do. Slick client-side organizer/uploader/touch-up tool too.

    If I'm at work I'll upload the big old MJPEG AVIs straight from our Canon SD630, but from home I go through the same hoops of converting w/ ffmpegX (great $15 shareware!). But instead of slow and big MPEG-1, I convert it into quick and compact MPEG-4. That's how Phanfare serves it up natively, so it saves processing time on the server end too.

    http://darryl.phanfare.com/

    Drop me a line if you want more details, or a $7-off coupon after your free 30-day trial. ;-}

    [Apologies for the shilling. But I really am happy with their video offering.]

    --Darryl
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 27, 2006
    DodgeV83 wrote:
    hmmm, a preview of their new Flash video offering perhaps? wings.gif
    lol3.gif Nice try, Dodge :D

    It's Adobe Captivate that we use to make those help vids, pretty cool, eh?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • DnaDna Registered Users Posts: 435 Major grins
    edited October 27, 2006
    Cool. Added to help page just before outage hit ...

    clap.gifclapclap.gif

    Dna
    http://www.andrewmurdoch.com.au
  • mrcoonsmrcoons Registered Users Posts: 653 Major grins
    edited October 27, 2006
    :D These are great, I have added them to my page! Thanks!!!!
    Mark
    Smugmug site
    Blog Portfolio
    Facebook
  • dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited October 27, 2006
    pat.kane wrote:
    One of my customers ran into a usability problem while placing an order. I sent an e-mail to the help desk and Robin took care of the extra postage charge that was incurred as well as pointed them to a couple of videos on the order process. I hadn't seen these myself, so I thought I'd share. Thanks Robin and smugmug!

    Sometimes ordering from our site isn't so straightforward. We have some new videos on placing orders:
    http://www.smugmug.com/demos/help/order1/
    http://www.smugmug.com/demos/help/order2/

    Great tip-- thanks for pointing this out.thumb.gif
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

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