print replacement?

dogwood

Here's a situation I bet you don't see here often.

On print order #191567, photo #2 (http://petespringer.smugmug.com/gallery/1932247/68/97897678) the model had lipstick on her teeth in the print (an 8x12 on lustre paper) sent to the customer (the model's mother).

Here's from the customers e-mail to me:

"I saw lipstick on her teeth, which I couldn't see when I ordered it on-line. Can you photo-shop out the lipstick on her teeth? I would like to get an 8x12 of that picture again, without red teeth."

Okay, so I "photo-shop" outed the lipstick, replaced the photo in my gallery-- only obviously I don't have the customers address to send her a replacement. Any chance SM could do that? Is this a situation covered by the print quality guarantee? Lipstick on the teeth guarantee? :wink

I know it's an odd one-- I did have originals disabled though and the lipstick on the teeth was just about impossible to see-- until it's on an 8x12 print that is! Here it is at 200-percent.



Alright, and just in case you're wondering, here's my fix:

Steve Cavigliano

Taken care of Pete I will PM you her new order number.

Steve

Andy

Pete, this'll be done at NO COST it's all part of the SmugMug Guarantee.

All the best,

marlinspike

I can't remember if I've ever used the smugmug guarantee or nor, but it sure makes me sleep more comfortably at night.

dogwood

Steve Cavigliano wrote:

Taken care of Pete I will PM you her new order number.

Steve

Thank you! Like I said, I know this is a weird situation-- but this customer has ordered a lot of prints from me so I really appreciate the help and replacement. I can almost guarantee more orders in the future from her so that should make both SM and me happy! And Andy-- notice how I FINALLY figured out the whole aspect ratio/cropping and started offering 8x12 prints? Plus, I was testing out the shopping cart last night and wow-- there have been some GREAT improvements there. Nice work smugmug!