How to cancel print orders?

GreatSave9GreatSave9 Registered Users Posts: 19 Big grins
edited November 7, 2006 in SmugMug Pro Sales Support
Some guys found my galleries as I was uploading and stole my images and printed them out through ordering online through smugmug!

Now I get NO PROFITS! this is all due to the laggy servers of SmugMug the past day!

I emailed SmugMug asking them to cancel orders for the past day that went through my account!

Can I do this myself in any way and are there any other people I should email?

I'm pissed, a guy said he got a 16x24 photo of his car! There's nice profit to be made right there!!!!

-GreatSave9@yahoo.com
GreatSave9.SmugMug.com

Comments

  • marlinspikemarlinspike Registered Users Posts: 2,095 Major grins
    edited November 6, 2006
    You got to do it through smugmug. A tip for the future is to adjust prices before uploading (actually, what I do is make everything private/passworded while I upload until I'm all set).
    http://davidson.smugmug.com
  • GreatSave9GreatSave9 Registered Users Posts: 19 Big grins
    edited November 6, 2006
    marlinspike wrote:
    You got to do it through smugmug. A tip for the future is to adjust prices before uploading (actually, what I do is make everything private/passworded while I upload until I'm all set).
    Now im checking prices..... SLOWLY.... and sometimes it comes up the real price I want..... but then other times it says default 0.19 cents!!! OMG i am so pissed right now. Thx for the reply! I just joined 2 weeks ago.
  • marlinspikemarlinspike Registered Users Posts: 2,095 Major grins
    edited November 6, 2006
    GreatSave9 wrote:
    Now im checking prices..... SLOWLY.... and sometimes it comes up the real price I want..... but then other times it says default 0.19 cents!!! OMG i am so pissed right now. Thx for the reply! I just joined 2 weeks ago.

    Do you plan on charging the same prices across the board? If so, you'd be wise to set portfolio pricing so everything automatically gets priced.
    http://davidson.smugmug.com
  • dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited November 6, 2006
    marlinspike wrote:
    You got to do it through smugmug. A tip for the future is to adjust prices before uploading (actually, what I do is make everything private/passworded while I upload until I'm all set).

    This is what I do also. It's sort of confusing since the SM default opens up a "upload photos" page when you create a new gallery-- but just before that there is an option to set some pricing/gallery defaults. Even with those though, I private & often password the gallery until it's ready. I'm always amazed at how fast people start viewing and e-mailing around my gallery links once I post them!
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 6, 2006
    GreatSave9 wrote:
    Some guys found my galleries as I was uploading and stole my images and printed them out through ordering online through smugmug!

    Now I get NO PROFITS!

    Steve has replied to you from our help desk.

    I also highly recommend setting portfolio pricing, so that this can never happen:

    http://www.smugmug.com/help/print-pricing
    http://blogs.smugmug.com/pros/2005/07/19/how-to-block-at-cost-sales/

    I hope this helps.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • GreatSave9GreatSave9 Registered Users Posts: 19 Big grins
    edited November 7, 2006
    Andy wrote:
    Steve has replied to you from our help desk.

    I also highly recommend setting portfolio pricing, so that this can never happen:

    http://www.smugmug.com/help/print-pricing
    http://blogs.smugmug.com/pros/2005/07/19/how-to-block-at-cost-sales/

    I hope this helps.
    Yup Steve helped, thanks for your concern and prompt service. All is well and I'll make sure I do that portfolio pricing. Sorry I'm still new to SmugMug. But thank you very much again!
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