CNAME Help - can't use my domain email accounts!

e-ScapePHotoe-ScapePHoto Registered Users Posts: 25 Big grins
edited November 14, 2006 in SmugMug Support
I know I'm naive when it comes to this stuff but I have only just realised that if I CNAME my domain to smugmug (which I currently do and want to do rather than forward) I can't then use my domain email accounts (which I also want to do rather than my own 'home' IPS account) because the name server is wrong!

Catch 22!

Anyone experienced the same can offer any help other than me registering a 'similar' domain name just to use the emails?

Help?
Al


http://www.e-ScapePhotography.co.uk

Canon 30D User and budding (very small bud!) professional landscape photographer

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 12, 2006
    e-ScapePHoto wrote:
    I know I'm naive when it comes to this stuff but I have only just realised that if I CNAME my domain to smugmug (which I currently do and want to do rather than forward) I can't then use my domain email accounts (which I also want to do rather than my own 'home' IPS account) because the name server is wrong!

    Catch 22!

    Anyone experienced the same can offer any help other than me registering a 'similar' domain name just to use the emails?

    Help?
    Hi,
    Who is your domain host? You shouldn't have to change any nameservers, or mx records, or mail records, to work with SmugMug. Only CNAME.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • e-ScapePHotoe-ScapePHoto Registered Users Posts: 25 Big grins
    edited November 13, 2006
    Andy wrote:
    Hi,
    Who is your domain host? You shouldn't have to change any nameservers, or mx records, or mail records, to work with SmugMug. Only CNAME.

    Andy

    I am with 1and1.co.uk

    This is their customer support reply to my question:
    If you setup a CNAME for your domain name e-scapephotography.co.uk. This
    means the DNS settings you specify for the domain name will no longer
    work.

    However, if you wish to use our mailservers of your domain name with us
    an host your website elsewhere you can change the A record of your
    domain name and keep the mailservers with us.
    http://faq.oneandone.co.uk/domains/dns_settings/8.html
    For step no.4 please specify other IP address and under mail exchanger
    1&1 mail server.

    If you have any further questions please do not hesitate to contact us.
    Al


    http://www.e-ScapePhotography.co.uk

    Canon 30D User and budding (very small bud!) professional landscape photographer
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 13, 2006
    Wow. The ones I'm familiar with (joker, godaddy, register, etc) don't have that restriction. I'm sorry, I don't have an answer for you.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • e-ScapePHotoe-ScapePHoto Registered Users Posts: 25 Big grins
    edited November 13, 2006
    Looks like I will have to use an A record and hope you guys don't change your IP frequently!

    Perhaps I can transfer my domain to somewhere that allows both...

    Thanks anyway.
    Al


    http://www.e-ScapePhotography.co.uk

    Canon 30D User and budding (very small bud!) professional landscape photographer
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 13, 2006
    e-ScapePHoto wrote:
    Looks like I will have to use an A record and hope you guys don't change your IP frequently!
    we haven't in a while. But you know that we could/might....
    Perhaps I can transfer my domain to somewhere that allows both...

    Thanks anyway.
    YES! I recommend a transfer, look at joker or godaddy. They are really easy to work with, IMO.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • e-ScapePHotoe-ScapePHoto Registered Users Posts: 25 Big grins
    edited November 13, 2006
    neither of those work with .co.uk domains.....
    Al


    http://www.e-ScapePhotography.co.uk

    Canon 30D User and budding (very small bud!) professional landscape photographer
  • e-ScapePHotoe-ScapePHoto Registered Users Posts: 25 Big grins
    edited November 13, 2006
    I got the A record working for now and that will give me time to find a domain host that allows both to work properly :) Please don't change your IP just yet guys!
    Al


    http://www.e-ScapePhotography.co.uk

    Canon 30D User and budding (very small bud!) professional landscape photographer
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited November 13, 2006
    Al,

    Are you sure emails aren't working ?

    I just ran nslookup on your domain, and it looks very similar to what my domain has...and my email works fine.

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
  • BeachBillBeachBill Registered Users Posts: 1,311 Major grins
    edited November 13, 2006
    e-ScapePHoto wrote:
    neither of those work with .co.uk domains.....
    FYI, DNS Central does .co.uk and we know SmugMug. Please feel free to contact me personally or look around the site if you want to know more. http://www.dnscentral.co.uk/
    Bill Gerrard Photography - Facebook - Interview - SmugRoom: Useful Tools for SmugMug
  • e-ScapePHotoe-ScapePHoto Registered Users Posts: 25 Big grins
    edited November 14, 2006
    David,

    It does work at the moment because I have smug on an A record to the IP address not CNAME.

    Bill

    Thanks for the tip, will take a look at your site :)
    Al


    http://www.e-ScapePhotography.co.uk

    Canon 30D User and budding (very small bud!) professional landscape photographer
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