Processing all pics?

I Simonius

I find that here
http://digital-finger.smugmug.com/gallery/1589085
when I try to add watermarking it says all images are processing --but-- they have been uploaded for ages (months)

is that normal - or am I doing something wrong ( as usual?)

Barb

Simon King wrote:

I find that here
http://digital-finger.smugmug.com/gallery/1589085
when I try to add watermarking it says all images are processing --but-- they have been uploaded for ages (months)

is that normal - or am I doing something wrong ( as usual?)

Hi Simon,

That is normal. It is processing the watermark. It takes a little while, but all the photos in the gallery will eventually be watermarked.

I Simonius

Barb wrote:

Hi Simon,

That is normal. It is processing the watermark. It takes a little while, but all the photos in the gallery will eventually be watermarked.

But I hadn't got round to watermarking THAT gallery!

Was it because the other galleries were watermarking?

ivar

Simon King wrote:

But I hadn't got round to watermarking THAT gallery!

Was it because the other galleries were watermarking?

Hi Simon,

When you upload photos, we create 5 other sizes from that photo (Th, Ti, S, M, L)

When you later watermark those photos, we have to create new photos from the original, but this time with the watermark. While the system is doing that, it will show as 'processing image'.

I hope this helps.

I Simonius

ivar wrote:

Hi Simon,

When you upload photos, we create 5 other sizes from that photo (Th, Ti, S, M, L)

When you later watermark those photos, we have to create new photos from the original, but this time with the watermark. While the system is doing that, it will show as 'processing image'.

I hope this helps.

OK I don't think I have explained properly

The gallery in question has not been set to newly watermark

ALL the photos in that gallery have been there with no new commands for at least a month

Just checked (next day here) and it STILL says 'processing image' for ALL images when I go to the watermarking page, and this is BEFORE I have asked it to watermark

Any watermarks already on that gallery are there from over month ago
BTW it's not the browser cache I have opened in different browser today

Is it time to PANIC yet?

Barb

Simon King wrote:

OK I don't think I have explained properly

The gallery in question has not been set to newly watermark

ALL the photos in that gallery have been there with no new commands for at least a month

Just checked (next day here) and it STILL says 'processing image' for ALL images when I go to the watermarking page, and this is BEFORE I have asked it to watermark

Any watermarks already on that gallery are there from over month ago
BTW it's not the browser cache I have opened in different browser today

Is it time to PANIC yet?

Okay, now I see what you are referring to. Going to this gallery:

http://digital-finger.smugmug.com/gallery/1589085

Photo tools --> Watermarking

All the photos still show processing. And it has shown that way for some time, right?

I Simonius

Barb wrote:

Okay, now I see what you are referring to. Going to this gallery:

http://digital-finger.smugmug.com/gallery/1589085

Photo tools --> Watermarking

All the photos still show processing. And it has shown that way for some time, right?

right! Like for two days that I'm aware of, possibly longer

I Simonius

any one got any ideas?

Problem is still there....................

Barb

Simon King wrote:

any one got any ideas?

Problem is still there....................

Hi Simon,

You might try going to that gallery, select all, and then remove the watermark. See if that will clear it up. You can then go back in and try to watermark them again. It seems there was some sort of system glitch ... odd ... if that does not take care of it, I would suggest you email support:

http://www.smugmug.com/help/emailreal

If the problem persists, an email to support will make it to the engineers quickly.

I Simonius

Barb wrote:

Hi Simon,

You might try going to that gallery, select all, and then remove the watermark. See if that will clear it up. You can then go back in and try to watermark them again. It seems there was some sort of system glitch ... odd ... if that does not take care of it, I would suggest you email support:

http://www.smugmug.com/help/emailreal

If the problem persists, an email to support will make it to the engineers quickly.

OK will do - problem persists

Screen shots of problem on last page of gallery:
here:
No watermarking

ONE of those pics will allow the watermarking facility the others will not

Thando

Simon King wrote:

OK will do - problem persists

Screen shots of problem on last page of gallery:
here:
No watermarking

ONE of those pics will allow the watermarking facility the others will not

I can answer one of your questions. The newly added photos are too small. They have to be larger than the Large viewing size in order to add a watermark. If they are not, the watermarking feature is removed from "photo tools". Check the difference between these photos:
http://digital-finger.smugmug.com/gallery/1589085/6/95995551
and this one:
http://digital-finger.smugmug.com/gallery/1589085/7/110943113
Notice the difference in the resolution. If the photo is less than 800px x 600px, we won't give you the option to add a watermark.
As for the "processing image" image... We'll I'm going to have to give that to an engineer. I don't have the answer.

I Simonius

Thando wrote:

I can answer one of your questions. The newly added photos are too small. They have to be larger than the Large viewing size in order to add a watermark. If they are not, the watermarking feature is removed from "photo tools". Check the difference between these photos:
http://digital-finger.smugmug.com/gallery/1589085/6/95995551
and this one:
http://digital-finger.smugmug.com/gallery/1589085/7/110943113
Notice the difference in the resolution. If the photo is less than 800px x 600px, we won't give you the option to add a watermark.
As for the "processing image" image... We'll I'm going to have to give that to an engineer. I don't have the answer.

got it on the tiny pics, as for the other I'll wait for the engineers answer

I Simonius

I Simonius

nothing happening on this?

Been a few days now, I don't mean to pester but can some one at least give me some idea how long it will take?

Andy

Simon King wrote:

nothing happening on this?

Been a few days now, I don't mean to pester but can some one at least give me some idea how long it will take?

I'm checking again, Simon. Thanks for your patience.

Andy

Simon, I don't have an answer for you. One thing I can suggest. Try watermarking (or un-watermarking) all the files in the gallery. That will regenerate thumbs.

Andy

I Simonius

Andy wrote:

Simon, I don't have an answer for you. One thing I can suggest. Try watermarking (or un-watermarking) all the files in the gallery. That will regenerate thumbs.

Andy

I did already try that before didn't work then but I suppose I can try it again

EDIT: tried again- no change

What are we saying, it can't be fixed?

I Simonius

errrrrrrrrrr
Over 2 weeks - I presume they're dead in the water then?

I need to know whether it's being worked on, in line to be worked on, or not likely to ever be solved - I tried moving them ,redoing them ,undoing them, reredoing them, reundoing them etc..

Does this mean I should reupload any keepers out of that lot or not?

Andy

Simon King wrote:

Over 2 weeks - I presume they're dead in the water then?

I need to know whether it's being worked on, in line to be worked on, or not likely to ever be solved - I tried moving them ,redoing them ,undoing them, reredoing them, reundoing them etc..

Does this mean I should reupload any keepers out of that lot or not?

Reupload them to a new gallery. Very sorry for the trouble.