user didnt get digital download

jwashburnjwashburn Registered Users Posts: 476 Major grins
edited November 15, 2006 in SmugMug Pro Sales Support
I had a user who either missed the option to donwload or it didnt work for whatever reason, how do they download it again?
Joey Washburn
www.joeywashburn.com

Comments

  • jwashburnjwashburn Registered Users Posts: 476 Major grins
    edited November 14, 2006
    jwashburn wrote:
    I had a user who either missed the option to donwload or it didnt work for whatever reason, how do they download it again?

    cancel that, they found the confirmation in their spam folder
    Joey Washburn
    www.joeywashburn.com
  • dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited November 15, 2006
    jwashburn wrote:
    cancel that, they found the confirmation in their spam folder
    I've had this happen too. In my case, I was able to see they had paid for the download, so I simply e-mailed them a replacement.
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

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