Multiple Photos

digitalbill

I have a customer who can't get the MULTIPLE PHOTOS option in their gallery to work. They have no problem buying individual photos, but when they select the MULTIPLE PHOTO option, they get an error saying "We're sorry, the owners of these photos have not enabled printing." and of cousre i HAVE enabled printing, because they can select them individually. http://www.customsportphotos.com/gallery/1921144

I notice that if i am NOT logged in, i get the same error. Does this mean that you must be a member and have a login to use this capability? thanks.

Also, i think it works ok if i remove the password protection from the gallery. Is this by design or is there somehow a glitch?

Barb

digitalbill wrote:

I have a customer who can't get the MULTIPLE PHOTOS option in their gallery to work. They have no problem buying individual photos, but when they select the MULTIPLE PHOTO option, they get an error saying "We're sorry, the owners of these photos have not enabled printing." and of cousre i HAVE enabled printing, because they can select them individually. http://www.customsportphotos.com/gallery/1921144

I notice that if i am NOT logged in, i get the same error. Does this mean that you must be a member and have a login to use this capability? thanks.

Also, i think it works ok if i remove the password protection from the gallery. Is this by design or is there somehow a glitch?

Hi,

I was able to go to that gallery, logged out, and add multiple photos to the cart without any problems. Has this been resolved for you?

If not, I think your best option is to send an email to the support area. If it's a glitch, support can send your email directly to the engineers to check it out. Email address for support can be found here:

http://www.smugmug.com/help/emailreal

digitalbill

Barb wrote:

Hi,

I was able to go to that gallery, logged out, and add multiple photos to the cart without any problems. Has this been resolved for you?

If not, I think your best option is to send an email to the support area. If it's a glitch, support can send your email directly to the engineers to check it out. Email address for support can be found here:

http://www.smugmug.com/help/emailreal

Nope still having the problem..

smugError.JPG

I guess i thought this WAS the support area. I will drop them a line thanks.

Barb

digitalbill wrote:

Nope still having the problem..

smugError.JPG

I guess i thought this WAS the support area. I will drop them a line thanks.

We definitely keep an eye on things here if there are problems and try to solve them if we can. Sometimes, however, and unfortunately, we don't get to your questions as quick as we would like here. You will get an immediate response by sending an email to support.

Andy

digitalbill wrote:

Nope still having the problem..

smugError.JPG

I guess i thought this WAS the support area. I will drop them a line thanks.

Bill, what are your cookie settings in your browser please?

digitalbill

Andy wrote:

Bill, what are your cookie settings in your browser please?

Sorry i took so long to get back to you. I've been outof commission a while. Anyways, my cookie settings are pretty standard. Medium Zone, Accept All.

cookies.JPG

I've also sent this to email support as suggested. Thanks. BTW, This problem only occurs for Galleries i have password protected. Thanks. Do you need the passwords?

bill

Andy

digitalbill wrote:

Sorry i took so long to get back to you. I've been outof commission a while. Anyways, my cookie settings are pretty standard. Medium Zone, Accept All.

cookies.JPG

I've also sent this to email support as suggested. Thanks. BTW, This problem only occurs for Galleries i have password protected. Thanks. Do you need the passwords?

bill

I am checking.

But one problem: you may not black out our name and copyright, as you've done here. Please fix that, thank you.

http://www.customsportphotos.com/gallery/1871777

Andy

digitalbill wrote:

Sorry i took so long to get back to you. I've been outof commission a while. Anyways, my cookie settings are pretty standard. Medium Zone, Accept All.

cookies.JPG

I've also sent this to email support as suggested. Thanks. BTW, This problem only occurs for Galleries i have password protected. Thanks. Do you need the passwords?

bill

This is a strange bug. I've logged it.

bridgesphoto

Multiple Photos button
I too am encountering that my "multiple photos" button is doing the exact same thing that the originator of this post is encountering. I just emailed support. I had a customer complain already! This is not good!

http://clients.beyondthewell.com

Support said it is likely a problem with my custom domain, because if I get to the site via http://beyondthewell.smugmug.com instead, the button works fine! I hope they figure this out!