Printing & Proof Days

Trasmc

Hello!

Quick question - if I am ordering prints from my own gallery, which has been set to allow for proof days before printing - do I still need to do anything, or will it begin processing immediately, since I am ordering from myself.

Thanks,

Scott

Andy

Trasmc wrote:

Hello!

Quick question - if I am ordering prints from my own gallery, which has been set to allow for proof days before printing - do I still need to do anything, or will it begin processing immediately, since I am ordering from myself.

Thanks,

Scott

Hi Tras,

See our help page:

http://www.smugmug.com/help/proof-retouch-replace

"On orders that don't make a profit (orders placed when you are logged in or in galleries with no image pricing in place) the order does not appear in "sales details". Therefore, you won't be able to use the "ship it!" button to send the order off early. Tip: Avoid delay by changing proof days to 0 or 1 before placing the order."

Trasmc

Thanks Andy - live and learn I suppose! I didn't know that prior to placing the order - is there any way if I give you the order number, you can begin the process, or is it too late? If so, the order number is 215018.

Sorry - won't happen again!

Scott

Andy

Trasmc wrote:

Thanks Andy - live and learn I suppose! I didn't know that prior to placing the order - is there any way if I give you the order number, you can begin the process, or is it too late? If so, the order number is 215018.

Sorry - won't happen again!

Scott

No problemo. I hit the ship it button (it's an admin type thing in this situation) and it's now off to the lab!

Trasmc

Boy you guys are good! Just an FYI - I also sent an email to help@smugmug.com with the same request.

Thanks for the quick response and the continued outstanding service!

Scott

Andy

Trasmc wrote:

Boy you guys are good! Just an FYI - I also sent an email to help@smugmug.com with the same request.

Thanks for the quick response and the continued outstanding service!

Scott

Yes, we're all the same support crew