Bug with move image to new gallery?

photogmomma

Or even existing galleries?

After taking FOREVER for an image to copy, I finally got it copied. Then I tried to create a new gallery for it to move to (using the move tool) and POOF! It's gone!

Created another second copy, used move tool again, moved to a different name new gallery. POOF! Gone.

Created a NEW gallery (using New Gallery tool), used move to to move it to that gallery. POOF! Gone.

So I have 3 or 4 copies of this photo floating in space! What's going on? Is there a workaround? (Aside, of course, from downloading and reuploading.)

Thanks!

ETA: 10 minutes later, it finally showed up in the new gallery I created, but it's still hasn't created either of the other galleries.

Steve Cavigliano

Hi Andi,
You may have just run into a high traffic period. Uploading and processing use the carpool lane, while most other features use the regular lanes. So during peak uploading periods, it may take a bit longer to move, rotate, make 2nd copy, etc.

Steve

photogmomma

Steve Cavigliano wrote:

Hi Andi,
You may have just run into a high traffic period. Uploading and processing use the carpool lane, while most other features use the regular lanes. So during peak uploading periods, it may take a bit longer to move, rotate, make 2nd copy, etc.

Steve

Do they have Toll Tags so I can go faster?

Thanks for the explanation! I thought I was doing something wrong...

As a side note, those other two images never showed up nor the new galleries!

olegos

This is a genuine bug. Happened to me yesterday, and I sent in a bug report with a link to a gallery, and got it acknowledged, saying that the engineers will look into it.

BeachBill

photogmomma wrote:

So I have 3 or 4 copies of this photo floating in space! What's going on? Is there a workaround? (Aside, of course, from downloading and reuploading.)

ETA: 10 minutes later, it finally showed up in the new gallery I created, but it's still hasn't created either of the other galleries.

Moving photos from one gallery to another has been having similar problems as making a 2nd copy lately, however the moved photos usually show up after a long wait without any user intervention. There was two occurances with my photos where support/engineering at Smugmug had to link my moved photos into the new gallery, but all of the other moved photos have eventually shown up.

photogmomma

olegos wrote:

This is a genuine bug. Happened to me yesterday, and I sent in a bug report with a link to a gallery, and got it acknowledged, saying that the engineers will look into it.

BeachBill wrote:

Moving photos from one gallery to another has been having similar problems as making a 2nd copy lately, however the moved photos usually show up after a long wait without any user intervention. There was two occurrences with my photos where support/engineering at Smugmug had to link my moved photos into the new gallery, but all of the other moved photos have eventually shown up.

Thanks so much. My other two photos never showed up - nor the two new galleries I told 'em to go into. So if anyone sees random photos in their galleries, might be mine!

Hopefully it'll be fixed soon. I've been noticing a lot of anomalies like this lately. Frustrating.