Drag and drop not working.

PhotolisticPhotolistic Registered Users Posts: 347 Major grins
edited December 9, 2006 in SmugMug Support
First time this has ever happened. This one group of .jpg files that I edited in PS will not upload. Other pictures will but just not this batch.

What could it be?
http://somethingforever.com
Mac User

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 8, 2006
    Photolistic wrote:
    First time this has ever happened. This one group of .jpg files that I edited in PS will not upload. Other pictures will but just not this batch.

    What could it be?
    Hi,

    Are they .jpg?
    Are they under 16mb (pro account)?
    Are they under 8mb (standard or power account)?
    Are they under 48 megapixels? (this is total file dimensions).

    Let us know...
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PhotolisticPhotolistic Registered Users Posts: 347 Major grins
    edited December 8, 2006
    Andy wrote:
    Hi,

    Are they .jpg?
    Are they under 16mb (pro account)?
    Are they under 8mb (standard or power account)?
    Are they under 48 megapixels? (this is total file dimensions).

    Let us know...




    They are .jpg
    they are 56KB
    8 MP
    http://somethingforever.com
    Mac User
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 8, 2006
    Photolistic wrote:
    They are .jpg
    they are 56KB
    8 MP
    Are you trying to drag a whole folder, or a bunch of files, or ?

    Are you sure that you aren't trying to drop in a file that's bogus.... like thumbs.db or also a corrupt jpg file?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PhotolisticPhotolistic Registered Users Posts: 347 Major grins
    edited December 8, 2006
    Andy wrote:
    Are you trying to drag a whole folder, or a bunch of files, or ?

    Are you sure that you aren't trying to drop in a file that's bogus.... like thumbs.db or also a corrupt jpg file?

    I have tried both. Even one at at time does not work. I can open the files ok in PS and my image browser.
    http://somethingforever.com
    Mac User
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 9, 2006
    Photolistic wrote:
    I have tried both. Even one at at time does not work. I can open the files ok in PS and my image browser.
    I suspect that something is wrong with one of the files. Please email ONE file to me that you cannot drop into the uploader. http://www.smugmug.com/help/email real has our address - send it ATTN: Andy thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PhotolisticPhotolistic Registered Users Posts: 347 Major grins
    edited December 9, 2006
    Andy wrote:
    I suspect that something is wrong with one of the files. Please email ONE file to me that you cannot drop into the uploader. http://www.smugmug.com/help/email real has our address - send it ATTN: Andy thanks.

    sent to help desk attn andy
    http://somethingforever.com
    Mac User
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 9, 2006
    Photolistic wrote:
    sent to help desk attn andy
    I got it, and could upload it just fine.

    Are you sure you are not dragging thumbs.db or some other bogus file along with these? Can you drop that one file you sent me into the D&D uploader?
    Andy

    Portfolio • Workshops • Facebook • Twitter
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