SmugMug Print Guarantee

akhoopes

ive looked at smug mugs website couldnt find it, does smug mug offer a refund for pictures if the customer doesnt like them, how does that work, can some one point me in the direction to get this information , thanks so much in advance

Andy

Yes, you are in the right spot We have an iron-clad guarantee.
http://www.smugmug.com/prints/our-guarantee.mg


Here are a few examples:
http://www.dgrin.com/showthread.php?t=44623

http://www.dgrin.com/showthread.php?t=50355

http://www.dgrin.com/showthread.php?t=47219

http://www.dgrin.com/showthread.php?t=42344

http://www.dgrin.com/showthread.php?t=44879

I just need to know the order number, and what the problem is, and I'll sort you right away!

Barb

akhoopes wrote:

ive looked at smug mugs website couldnt find it, does smug mug offer a refund for pictures if the customer doesnt like them, how does that work, can some one point me in the direction to get this information , thanks so much in advance

Hi Bill,

We have an incredible guarantee!

http://www.smugmug.com/prints/our-guarantee.mg

If your customer is not happy with the photos they receive, we will either refund them or have the order reprinted. All of this at no charge to the customer.

akhoopes

Thanks for the replie
thanks so much you guys are great, i didnt have an order number, i just created and paid for my site, so i was just wondering if a customer asked me. Thanks for the answer no i know, awesome

Andy

akhoopes wrote:

thanks so much you guys are great, i didnt have an order number, i just created and paid for my site, so i was just wondering if a customer asked me. Thanks for the answer no i know, awesome

don't forget to use PROOF DELAY and our Auto Color: http://smugmug.jot.com/Pros

yoyoboy

Now what if we miss a mistake on cropping and it goes out?
I payed for thee reprints myself, but would the smugmug guarantee cover it for me in the future?

Andy

yoyoboy wrote:

Now what if we miss a mistake on cropping and it goes out?
I payed for thee reprints myself, but would the smugmug guarantee cover it for me in the future?

It's really unconditional and we don't make any bones about it.

But we'd STRONGLY prefer if you had your galleries set to Proof Delay: http://smugmug.jot.com/Pros for happy customers, and to solve cropping issues if they every come up

akhoopes

Andy wrote:

don't forget to use PROOF DELAY and our Auto Color: http://smugmug.jot.com/Pros

i understand proof dely, thats so i can check out the orders, and get the original files uploaded for printing right,

but i have a question about auto color, i used a local print company's auto color before and the pics turned out just WAY to bright, when the turned their auto funtion off and reprinted them they were fine, will i have this same problem here, or should all just be printed out auto color, why wouldnt i want a client to use true color

oh and under croping, the client can crop the picture any way they want right, what if i dont want them to crop it, can i turn that off, and how big of a file do i need to upload to be able to print a clear say 20x30 ,

and lastly the other problem i have seen is if the file is to big, say big enough to print a 20x30 if they use the same file to print a 4x6 will some of the picture be cut out, thats a nother problem i had with the local print company any insight you can give me would be great, i know its a lot and i thank you for your help

Barb

akhoopes wrote:

i understand proof dely, thats so i can check out the orders, and get the original files uploaded for printing right,

but i have a question about auto color, i used a local print company's auto color before and the pics turned out just WAY to bright, when the turned their auto funtion off and reprinted them they were fine, will i have this same problem here, or should all just be printed out auto color, why wouldnt i want a client to use true color

oh and under croping, the client can crop the picture any way they want right, what if i dont want them to crop it, can i turn that off, and how big of a file do i need to upload to be able to print a clear say 20x30 ,

and lastly the other problem i have seen is if the file is to big, say big enough to print a 20x30 if they use the same file to print a 4x6 will some of the picture be cut out, thats a nother problem i had with the local print company any insight you can give me would be great, i know its a lot and i thank you for your help

Hi

Andy is the best person to answer your question about true v. auto color. But if you haven't already, you may want to check out our help pages.

http://www.smugmug.com/help/

Scroll down to "Getting Great Prints." Some great info there.

You cannot turn off cropping in the shopping cart. Sorry bout that. Here's a link to our minimum requirements:

http://www.smugmug.com/help/print-quality

Your 4x6 will look perfect

Andy

akhoopes wrote:

i understand proof dely, thats so i can check out the orders, and get the original files uploaded for printing right,

but i have a question about auto color, i used a local print company's auto color before and the pics turned out just WAY to bright, when the turned their auto funtion off and reprinted them they were fine, will i have this same problem here, or should all just be printed out auto color, why wouldnt i want a client to use true color

oh and under croping, the client can crop the picture any way they want right, what if i dont want them to crop it, can i turn that off, and how big of a file do i need to upload to be able to print a clear say 20x30 ,

and lastly the other problem i have seen is if the file is to big, say big enough to print a 20x30 if they use the same file to print a 4x6 will some of the picture be cut out, thats a nother problem i had with the local print company any insight you can give me would be great, i know its a lot and i thank you for your help

Bill:

There's NO reason NOT to use proof delay

1) you SEE the customer's crop. YOU can adjust it if need be. PLEASE PLEASE use it

Read my two pieces on Proof Delay here:
http://smugmug.jot.com/WikiHome

2) Auto Color. This is very sophisticated. Please read my piece here: http://smugmug.jot.com/WikiHome We have near ZERO returns on our auto color. This is out of Millions of prints in a year. Nearly ALL returns are from when a pro chooses True Color. Why? Most folks have monitors that are too bright, they don't sharpen well enough, and they don't get the colors accurate. Our Auto Color does. Try it

3) file size and print size. The same file can print a 20x30 and a 4x6. But when your customer wants an 8x10, they have to crop. Or you do. Why? More here:

http://www.smugmug.com/prints/8x10-prints
http://www.smugmug.com/help/enhancing-photos

I hope this helps!

akhoopes

Andy wrote:

Bill:

There's NO reason NOT to use proof delay

1) you SEE the customer's crop. YOU can adjust it if need be. PLEASE PLEASE use it

Read my two pieces on Proof Delay here:
http://smugmug.jot.com/WikiHome

2) Auto Color. This is very sophisticated. Please read my piece here: http://smugmug.jot.com/WikiHome We have near ZERO returns on our auto color. This is out of Millions of prints in a year. Nearly ALL returns are from when a pro chooses True Color. Why? Most folks have monitors that are too bright, they don't sharpen well enough, and they don't get the colors accurate. Our Auto Color does. Try it

3) file size and print size. The same file can print a 20x30 and a 4x6. But when your customer wants an 8x10, they have to crop. Or you do. Why? More here:

http://www.smugmug.com/prints/8x10-prints
http://www.smugmug.com/help/enhancing-photos

I hope this helps!

it does and i will take all this on board thanks so much.

yoyoboy

Ya, I use print delay extensively. It's just that I missed a person when checking their crop. Thats why I felt obliged to pick up the tab- it was my fault.

Andy

yoyoboy wrote:

Ya, I use print delay extensively. It's just that I missed a person when checking their crop. Thats why I felt obliged to pick up the tab- it was my fault.

Well ok - we appreciate that! But for the record - we don't care or ask whose fault it is. We just get the best print to the customer. Period.

Barb

Andy wrote:

Well ok - we appreciate that! But for the record - we don't care or ask whose fault it is. We just get the best print to the customer. Period.

Best_Guarantee_Anywhere!!