email uploader dropping text

kansaschuckkansaschuck Registered Users Posts: 50 Big grins
edited January 7, 2007 in SmugMug Support
Is it just me are has anyone else seen this?

Some emails to smugmug pic upload interface are not loading the text.

I'm seeing it with Yahoo and Earthlink email but not with my Squirrel mail account. :scratch

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 6, 2007
    kansaschuck wrote:
    Is it just me are has anyone else seen this?

    Some emails to smugmug pic upload interface are not loading the text.

    I'm seeing it with Yahoo and Earthlink email but not with my Squirrel mail account. headscratch.gif
    Different email systems treat it all differently :(
    We're sorry. Our engineers try to make it so that the photo and the captions come, but they don't always, and much is beyond our control.

    Stay tuned, they are always looking at it.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AllenAllen Registered Users Posts: 10,014 Major grins
    edited January 6, 2007
    Andy wrote:
    Different email systems treat it all differently :(
    We're sorry. Our engineers try to make it so that the photo and the captions come, but they don't always, and much is beyond our control.

    Stay tuned, they are always looking at it.
    BTW
    Andy, might be the reason the info didn't come thru for so many
    that emailed "Photos of the Year".
    Al
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited January 6, 2007
    The emails that are sent to upload the photos can not be in HTML-format, but need to be in 'plain-text' format. With HTML it will loose the captions. I'm not sure about the 'Rich Text' format.
    Ivar
    www.ivarborst.nl & smugmug
  • kansaschuckkansaschuck Registered Users Posts: 50 Big grins
    edited January 6, 2007
    mime?
    ivar wrote:
    The emails that are sent to upload the photos can not be in HTML-format, but need to be in 'plain-text' format. With HTML it will loose the captions. I'm not sure about the 'Rich Text' format.

    I'm reading up on email and see 'mime' format mentioned. Do you know if that's an issue?

    I'll check the options on my mailer and see if I have a choice on format.

    Thanks for the info.

    Chuck
  • kansaschuckkansaschuck Registered Users Posts: 50 Big grins
    edited January 7, 2007
    plain text vs html
    kansaschuck wrote:
    I'm reading up on email and see 'mime' format mentioned. Do you know if that's an issue?

    I'll check the options on my mailer and see if I have a choice on format.

    Thanks for the info.

    Chuck

    On my Earthlink email software I have the option for HTML and plain text emails. I switched to plain text and it uploaded the text.

    Chuck
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