E-Mail Notification

Scotty_R

To a moderator, or anyone that can help me. I have recently joined and have subscribed to several threads. Unfortunately, when others post to those threads I'm not receiving an "instant" email notification as I have requested in setting up my profile options, so I can't follow the discussion. Have I missed something? Thanks for your help.

devbobo

Hey Scott,

When you got and have a look at your subscribed threads...what type of notification is listed against your threads ?

Cheers,

David

Scotty_R

devbobo wrote:

Hey Scott,

When you got and have a look at your subscribed threads...what type of notification is listed against your threads ?

Cheers,

David

I'm not really sure what you're asking, David. In my user section under Settings and Options>Edit Options, I've indicated that I want immediate email notification to new thread posts, but I never get them. I can't understand what's wrong here. I participate in other forums with this same forum software and I never have any difficulty. I just don't get the notifications here.

Could you be more specific about your question?

devbobo

Scotty_R wrote:

I'm not really sure what you're asking, David. In my user section under Settings and Options>Edit Options, I've indicated that I want immediate email notification to new thread posts, but I never get them. I can't understand what's wrong here. I participate in other forums with this same forum software and I never have any difficulty. I just don't get the notifications here.

Could you be more specific about your question?

nevermind...i had a play and it does seem to be broken. Lemme get patch29 or someone to have a look at it.

Scotty_R

David,

I'm not sure what happened, but this morning I had a stack of email notifications from dgrin in my inbox. Thanks for your help...much appreciated.

devbobo

Scotty_R wrote:

David,

I'm not sure what happened, but this morning I had a stack of email notifications from dgrin in my inbox. Thanks for your help...much appreciated.

patch fixed it

dcyphert

devbobo wrote:

nevermind...i had a play and it does seem to be broken. Lemme get patch29 or someone to have a look at it.

Hello,

I noticed recently I stopped receiving email notifications for the posts I make, even though I have those options checked in my preferences and I choose 'Instant email notification' before submission.

David_S85

dcyphert wrote:

Hello,
I noticed recently I stopped receiving email notifications for the posts I make, even though I have those options checked in my preferences and I choose 'Instant email notification' before submission.

Dave, I looked up your Dgrin account. It is currently set up as this:

Automatic Thread Subscription Mode
• Do not subscribe

...other options are:
° Subscribe with no Notification
° Instant email Notification
° Daily Email Notification
° Weekly email Notification

If you are using the default Dgrin skin, these settings can be changed under the top dgrin menu bar You, and then Edit Options and Default Thread Subscription Mode

Try that, and if it still doesn't work, please report back here.

dcyphert

David_S85 wrote:

Dave, I looked up your Dgrin account. It is currently set up as this:

Automatic Thread Subscription Mode
• Do not subscribe

...other options are:
° Subscribe with no Notification
° Instant email Notification
° Daily Email Notification
° Weekly email Notification

If you are using the default Dgrin skin, these settings can be changed under the top dgrin menu bar You, and then Edit Options and Default Thread Subscription Mode

Try that, and if it still doesn't work, please report back here.

David,

I knew that was set to 'Do not subscribe', but that's what it's always been since I signed up last June. Since then, whenever I posted in a forum I'd choose 'Instant email notification' (under Additional Options[below]), then submit. The emails seemed to stop about the time of the new UI rollout...maybe just a coincidence, I don't know.

Am I correct that by choosing as a default 'Instant email notification' in the 'edit options' that I'd receive an email with every post in that Thread? If that's true, that is why I didn't have it set as my default because I didn't want email notification for everything in that thread, only to replies to my posts..on a 'per-post' basis. FYI...for this post I see that the 'Instant email notification' option is already chosen in the dropdown, is that because I set it in my preferences prior to starting this reply? Maybe I'm missing something here? Thanks.

David_S85

The new Smugmug rollout should not have affected Dgrin, AFAIK. But you are right; something is amiss somewhere, as you are not the only one with this situation.

I'm going to need some help from the tech gurus here, but just as a guess, if No Email Notification is selected, that choice might have precedence over individual thread notification. You might want to try another option and see what happens, just for grins.

Expecting one of those gurus to step forward.... help

dcyphert

David_S85 wrote:

The new Smugmug rollout should not have affected Dgrin, AFAIK. But you are right; something is amiss somewhere, as you are not the only one with this situation.

I'm going to need some help from the tech gurus here, but just as a guess, if No Email Notification is selected, that choice might have precedence over individual thread notification. You might want to try another option and see what happens, just for grins.

Expecting one of those gurus to step forward.... help

Thanks David...I'll make a couple changes in the prefs and see what happens...I changed the notification pref to 'Daily email'.

I forgot to mention, and I know this is a SM issue, but I also stopped receiving emails when I receive orders on my SM site. I checked my settings on my email client and all is OK, I receive other email just fine. I'll contact the SM help and let them know this. Thanks again.

dcyphert

Emails for subscriptions still not arriving??
I changed my prefs to 'daily email notification' three days ago and still haven't got any email from dgrin. Is anyone else having this problem...I don't get it, I haven't changed my email provider, changed any settings on my end anyway. They just stopped coming altogether and no matter what I try, nothing works. I sent a ticket into my host provider, who also handles the email side and asked them if they were blocking dgrin's IP address...no response in three days!

ian408

dcyphert wrote:

I changed my prefs to 'daily email notification' three days ago and still haven't got any email from dgrin. Is anyone else having this problem...I don't get it, I haven't changed my email provider, changed any settings on my end anyway. They just stopped coming altogether and no matter what I try, nothing works. I sent a ticket into my host provider, who also handles the email side and asked them if they were blocking dgrin's IP address...no response in three days!

Do you use a spam blocker? If you do, you might want to check the spam
folder. If you use Yahoo! Mail, you may want to log into yahoo and check
the bulk mail folder--Yahoo allows you to ignore the bulk folder when doing
your POP downloads.

dcyphert

ian408 wrote:

Do you use a spam blocker? If you do, you might want to check the spam
folder. If you use Yahoo! Mail, you may want to log into yahoo and check
the bulk mail folder--Yahoo allows you to ignore the bulk folder when doing
your POP downloads.

Thanks for the advice...I checked my webmail spam folder, and it doesn't contain any messages from SM or Dgrin, I have my spam filter turned off on my email account, which I can manage settings for through my site host. I don't use the web to view my email, rather I user Outlook 2002. I haven't changed anything in the Outlook setup for this account (i.e. incoming POP3, outgoing SMTP) and I used to received the notices...I don't even receive Sales notices via email, and I should have as late as 3 days ago when I made a sale. I have to manually go into my SM control panel to see if I made sales. I didn't receive an email when you replied to my last post, and it's set to 'INSTANT'.

dcyphert

I received an email notification to two posts!!!!!

dcyphert wrote:

Thanks for the advice...I checked my webmail spam folder, and it doesn't contain any messages from SM or Dgrin, I have my spam filter turned off on my email account, which I can manage settings for through my site host. I don't use the web to view my email, rather I user Outlook 2002. I haven't changed anything in the Outlook setup for this account (i.e. incoming POP3, outgoing SMTP) and I used to received the notices...I don't even receive Sales notices via email, and I should have as late as 3 days ago when I made a sale. I have to manually go into my SM control panel to see if I made sales. I didn't receive an email when you replied to my last post, and it's set to 'INSTANT'.

Though it's only through my webmail, I at least received some notice! Still can't receive through my Outlook program...the only thing I did on my side is to disable the 'Worm Stopper' feature on my McAfee software, v11.1

ian408

dcyphert wrote:

Though it's only through my webmail, I at least received some notice! Still can't receive through my Outlook program...the only thing I did on my side is to disable the 'Worm Stopper' feature on my McAfee software, v11.1

So you do get the messages if you read your e-mail using a web browser?

This leads me to believe the problem is the configuration of Outlook or
perhaps the setting used to download your mail from the provider.

Can you tell us what protocol you use to download e-mail?

dcyphert

ian408 wrote:

So you do get the messages if you read your e-mail using a web browser?

This leads me to believe the problem is the configuration of Outlook or
perhaps the setting used to download your mail from the provider.

Can you tell us what protocol you use to download e-mail?

Yes, I receive them when using a web browser ...and I comfirmed it by receiving email from other sources as well. I use Outlook 2002 (not Outlook Express). The settings below haven't changed from day 1. I even deleted the account and re-created it, made sure my PW wasn't in caps too.

dcyphert

Problem fixed.

dcyphert wrote:

Yes, I receive them when using a web browser ...and I comfirmed it by receiving email from other sources as well. I use Outlook 2002 (not Outlook Express). The settings below haven't changed from day 1. I even deleted the account and re-created it, made sure my PW wasn't in caps too.

I deleted the account, closed Outlook, went through the setup routine on my hosts site (which looks identical to what I already had)...something I did see it do was copy something to my sys. registry. After opening Outlook again all the mail stated pouring in...I presume the emails will come for any future sales or post responses. Thanks to everyone that provided input.

Andy

dcyphert wrote:

I deleted the account, closed Outlook, went through the setup routine on my hosts site (which looks identical to what I already had)...something I did see it do was copy something to my sys. registry. After opening Outlook again all the mail stated pouring in...I presume the emails will come for any future sales or post responses. Thanks to everyone that provided input.

ian408

dcyphert wrote:

I deleted the account, closed Outlook, went through the setup routine on my hosts site (which looks identical to what I already had)...something I did see it do was copy something to my sys. registry. After opening Outlook again all the mail stated pouring in...I presume the emails will come for any future sales or post responses. Thanks to everyone that provided input.

Outstanding!

David_S85

Cool!