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can't adjust the crop

dogwooddogwood Registered Users Posts: 2,572 Major grins
edited January 16, 2007 in SmugMug Pro Sales Support
Print order # 238447 photo number 16-- everytime I adjust the crop, it centers it again. I've now tried a dozen times-- it was working fine just a minute ago! :scratch

EDIT: adjusting the crop works on the other photos in this order-- #16 won't though. Strange. I'll try replacing the photo again. Nope-- just replaced the photo-- still can't adjust the crop.
Portland, Oregon Photographer Pete Springer
website blog instagram facebook g+

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    dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited January 16, 2007
    dogwood wrote:
    Print order # 238447 photo number 16-- everytime I adjust the crop, it centers it again. I've now tried a dozen times-- it was working fine just a minute ago! headscratch.gif

    EDIT: adjusting the crop works on the other photos in this order-- #16 won't though. Strange. I'll try replacing the photo again. Nope-- just replaced the photo-- still can't adjust the crop.

    Won't let me adjust the crop on photo number 15 either. :cry
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

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    dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited January 16, 2007
    dogwood wrote:
    Won't let me adjust the crop on photo number 15 either. :cry

    Hello? Anyone out there?

    I still need help on this-- just sent an email to smugmug too. I'm trying to avoid a replacement order since I know the crops are wrong on these two photos.
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 16, 2007
    dogwood wrote:
    Hello? Anyone out there?

    I still need help on this-- just sent an email to smugmug too. I'm trying to avoid a replacement order since I know the crops are wrong on these two photos.
    Yes, I'm here.
    Adjust it a tiny bit one way it'll work.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited January 16, 2007
    Andy wrote:
    Yes, I'm here.
    Adjust it a tiny bit one way it'll work.

    Nope, still not working for me on #16. I need the crop adjusted all the way to the left-- it centers after I hit save though.
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 16, 2007
    dogwood wrote:
    Nope, still not working for me on #16. I need the crop adjusted all the way to the left-- it centers after I hit save though.
    It's touchy (and it's been bugged a while back).. I was able to get the crop done for you, have a look?
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited January 16, 2007
    Andy wrote:
    It's touchy (and it's been bugged a while back).. I was able to get the crop done for you, have a look?

    Awesome! Thank you so much. thumb.gif Sorry to be such a pest... just wanted to get that order done and out the door, so to speak. Thank you again Andy.
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 16, 2007
    dogwood wrote:
    Awesome! Thank you so much. thumb.gif Sorry to be such a pest... just wanted to get that order done and out the door, so to speak. Thank you again Andy.
    In our book, customer can never equal pest. It's our pleasure to serve you!
    Andy

    Portfolio • Workshops • Facebook • Twitter
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