Interface issue after the new release

lcavalie

I have an issue with the new version.
This afternoon I had some customers (3) who reported to me they tried to buy my pictures online and nothing happened.
So I tried to understand what happened because at the same time i had some orders so I doubted smugmug was down.
After trying myself to buy a photo from my site I think i found what happens.
In the new version when you click on the 'buy this photo' button a small window pop up at the top left corner of the screen with the text 'added to cart' inside, then disappear.
It's good because it's fast but it's wrong because it's not noticeable enough.
I'm quite sure that what happened it that my customers clicked on the button, did not noticed the pop-up and assumed that it was not working.

I think there are different issues here :
- First the 'buy this photo' should rather be labelled 'add to cart' as it is actually what it does.
- Second the pop-up should not appear in the top left corner of the screen but maybe somewhere closer to the button which it is related to, maybe inside the picture.

Is there a way to change those two things through the customization ?

I'm afraid smugmug and us (the pros) will lose some sales because of that. It happened to two of my customers (ok they might not be genius but not more stupid then the average person either).
Myself, when I tested the process tonight, I clicked twice on the buy button before noticing the pop-up. When I looked in the cart I had twice the same picture. Pretty confusing.

I think it's important.

Thanks for your advice on ways to avoid that to happen again and make the interface more clear for the average user.

L

Dbl

lcavalie wrote:

I have an issue with the new version.
This afternoon I had some customers (3) who reported to me they tried to buy my pictures online and nothing happened.
So I tried to understand what happened because at the same time i had some orders so I doubted smugmug was down.
After trying myself to buy a photo from my site I think i found what happens.
In the new version when you click on the 'buy this photo' button a small window pop up at the top left corner of the screen with the text 'added to cart' inside, then disappear.
It's good because it's fast but it's wrong because it's not noticeable enough.
I'm quite sure that what happened it that my customers clicked on the button, did not noticed the pop-up and assumed that it was not working.

I think there are different issues here :
- First the 'buy this photo' should rather be labelled 'add to cart' as it is actually what it does.
- Second the pop-up should not appear in the top left corner of the screen but maybe somewhere closer to the button which it is related to, maybe inside the picture.

Is there a way to change those two things through the customization ?

I'm afraid smugmug and us (the pros) will lose some sales because of that. It happened to two of my customers (ok they might not be genius but not more stupid then the average person either).
Myself, when I tested the process tonight, I clicked twice on the buy button before noticing the pop-up. When I looked in the cart I had twice the same picture. Pretty confusing.

I think it's important.

Thanks for your advice on ways to avoid that to happen again and make the interface more clear for the average user.

L

I could not agree with you more. I had the same problem myself, did not even notice it. I had the same feedback from a few customers on that and they did not think it was prominent enough. I would love to see it changed.

Dan

lcavalie

for a minute.... I thought I was really just a dummy.
Now it's two of us, much better


Thanks

Dbl

No, I don't think we're dummy's, and I agree this is important to our sales. I had no comments from customers under the old look, I had three today alone. It is confusing to the average user in my humble opinion, they just don't realize that they have added photos.

Dan

rich56k

Dbl wrote:

No, I don't think we're dummy's, and I agree this is important to our sales. I had no comments from customers under the old look, I had three today alone. It is confusing to the average user in my humble opinion, they just don't realize that they have added photos.

Dan

I also didn't notice until I had added 3 pics ....
the old version was great as there was no doubt what had occured and clear that you had started the purchase process...:ivar
Hopefully when the Dgrin Gurus return after some well deserved rest
this will be addressed and / or a workaround will be offered ...
They've accomplished quite a bit today and have always been able to 'save the day' as it were
It's just part of the inevitable fine tuning process
rich56k

devbobo

I have made sure that someone from SM has seen this thread.

Scott_Quier

I agree this will confuse customers. Might I also suggest that there be some sort of shopping status indicator on the page at all times that indicates the number of photos in the shopping cart.

Dbl

Scott_Quier wrote:

I agree this will confuse customers. Might I also suggest that there be some sort of shopping status indicator on the page at all times that indicates the number of photos in the shopping cart.

That is a great suggestion

Stustaff

is it that they were missing the adding picture tab that appears briefly or was it this?

http://dgrin.com/showthread.php?t=52162

claudermilk

I had no idea there were any updates at all until I saw this thread. So I went and checked my page (works in IE7 flawlessly BTW edit: FF2.0.0.1 as well.).

I agree with the comments on the cart function. I did happen to notice the pop-up, but I think that a) having it pop near the button where the user is looking will make it more obvious, and b) having some kind of indication the cart has something in it; I'm thinking something like what newegg does (i.e., the cart display says "n items ($x.xx)" and is a link to the cart--simple & elegant). Of course, there's still the desire to be able to customize the look to match the rest of our sites as well.

Dbl

Stustaff wrote:

is it that they were missing the adding picture tab that appears briefly or was it this?

http://dgrin.com/showthread.php?t=52162

BOTH in my case.

Andy

Hi everyone, thanks for the feedback. We're discussing it internally.

lcavalie

I noticed the change, thank you, i think it's way less confusing now.

L

Dbl

I agree, thanks Smugmug team!

Dan