Logging In

HEP

:scratch Wanted to pick someones brain about the log in problem. I have gone to my site and tried to log in, but keep getting "Page Cannot Be Displayed" . This has never happened to me before and was wondering what the problem might be.Any clues?
Thanks
Harry

Andy

HEP wrote:

Wanted to pick someones brain about the log in problem. I have gone to my site and tried to log in but keep getting it keeps telling mre "Page Cannot Be Displayed" This has never happened to me before and was wondering what the problem might be.Any clues?
Thanks
Harry

Can you see other SmugMug sites? http://www.smugmug.com ?
My site?

HEP

Andy wrote:

Can you see other SmugMug sites? http://www.smugmug.com ?
My site?

Yes Andy, I can navigate through smugmug but I can't seem to log into my web page.....

Thank
Harry....

Andy

HEP wrote:

Yes Andy, I can navigate through smugmug but I can't seem to log into my web page.....

Thank
Harry....

Hep, mailing the help desk also means I have 2x the work I saw your message there. Let's keep it here on Dgrin, ok?

Same troubles with our IE6 and FF2 browser?

1) shut your browser.
2) go to www.smugmug.com and click "login"
3) login with your owner password (NOT a guest password).
4) click the SmugMug logo on the upper left
5) you should see "your photos" up in the top center of the page.
6) now click "your photos"

More help: http://www.smugmug.com/help/acctlogin

Let us know

HEP

Andy wrote:

Hep, mailing the help desk also means I have 2x the work I saw your message there. Let's keep it here on Dgrin, ok?

Same troubles with our IE6 and FF2 browser?

1) shut your browser.
2) go to www.smugmug.com and click "login"
3) login with your owner password (NOT a guest password).
4) click the SmugMug logo on the upper left
5) you should see "your photos" up in the top center of the page.
6) now click "your photos"

More help: http://www.smugmug.com/help/acctlogin

Let us know

Sorry Andy but nothing worked. Dumped cookies, deleted files and cleared History. Changed security setting to medium and still did not work. I can log into the forum but that's as far as it goes. Still get page cannot be displayed. Any other Ideas???????????
Harry

Andy

HEP wrote:

Sorry Andy but nothing worked. Dumped cookies, deleted files and cleared History. Changed security setting to medium and still did not work. I can log into the forum but that's as far as it goes. Still get page cannot be displayed. Any other Ideas???????????
Harry

which browser are you using? Can you see http://www.smugmug.com ?

HEP

Andy wrote:

which browser are you using? Can you see http://www.smugmug.com ?

6.0. XP home edition sp2 cipher strength 128 bit and yes I can see www.smugmug.com

Andy

HEP wrote:

6.0. XP home edition sp2 cipher strength 128 bit and yes I can see www.smugmug.com

Clear everything again. .. go to

http://hep.smugmug.com and try?

HEP

HEP wrote:

6.0. XP home edition sp2 cipher strength 128 bit and yes I can see www.smugmug.com

Andy, I just tried logging into another web site that requires me to log in and I am getting the same message "unable to view page". The problem is on this end and not with smugmug. With that being said I was wondering what I needed to do to correct the problem here.

Thanks
Harry

HEP

Andy wrote:

Clear everything again. .. go to

http://hep.smugmug.com and try?

ok

HEP

HEP wrote:

ok

It still did not work but through the process of elimination I went to another web site that requires a log in process and I get the same message "cannot view page". The problem is here on my pc and not smugmug. There is something with my setting that is not right.
Harry

HEP

Problem resolved...Andy just wanted to let you know that it was under my msconfig. I had shut down some programs to increase ram and in the process shut down a program that was needed to access security issues. Restored all programs through msconfig and it is now running again. Just thought you'd like to know.
Thanks
Harry

Andy

HEP wrote:

Problem resolved...Andy just wanted to let you know that it was under my msconfig. I had shut down some programs to increase ram and in the process shut down a program that was needed to access security issues. Restored all programs through msconfig and it is now running again. Just thought you'd like to know.
Thanks
Harry

w00p
I was about to call out the big guns!