Sales Notification Email

digitalbill

I just noticed my last two sales failed to generate an email letting me know someone bought something. Did i hose up something on my site again or is there a problem somewhere? Or does the customer have the capability to opt out of notification? Thanks.

Andy

digitalbill wrote:

I just noticed my last two sales failed to generate an email letting me know someone bought something. Did i hose up something on my site again or is there a problem somewhere? Or does the customer have the capability to opt out of notification? Thanks.

Hi Bill,

Please verify your spam settings, your email address. The pro emails are coming through just fine for me. I just validated again, with an order from my own pro site. No, the customer can't opt out of you being notified

digitalbill

Andy wrote:

Hi Bill,

Please verify your spam settings, your email address. The pro emails are coming through just fine for me. I just validated again, with an order from my own pro site. No, the customer can't opt out of you being notified

I verified my email address. and there is nothing in my SPAM/Bulk mail folders.

Nothing else has changed in the last few days on my configs. I just stopped getting notifications?

Andy

digitalbill wrote:

I verified my email address. and there is nothing in my SPAM/Bulk mail folders.

Nothing else has changed in the last few days on my configs. I just stopped getting notifications?

No, they are coming, I verified it. Something's happening at your end to either block them or discard. Can you check that?

GeorgeT

Bill,
Edwardsville has a hockey team???? I guess the only time I visited the campus was when I was doing some transmitter work for WSIE many years ago... Keep up the good work. I'll bet that your spam filter settings changed.
George
SIUC Alum

Andy

Bill,

Curiously- who is your email provider? Thanks.

digitalbill

OK.. my provider is godaddy. I have a couple domains there but my primary is the one in ACCOUONT SETTINGS. Is that the address the notifications get sent to? I have repeatedly checked that box for SPAM and nothing on my web mail BULK mail folder. And i am getting all other mail there. I also have a forwarded mail address for info@customsportphotos.com that is delivered to that mailbox as well and i have tested it with no problems. I am baffled here. I also have bill@customsportphotos.com that i use to correspond with customes. Again, no SPAM there.

I got another transaction today with no notice also. The good news of course is that i've now paid for the next SEVEN years. i really should start advertising weeeeeee

Thanks for help in this matter.

digitalbill

GeorgeT wrote:

Bill,
Edwardsville has a hockey team???? I guess the only time I visited the campus was when I was doing some transmitter work for WSIE many years ago... Keep up the good work. I'll bet that your spam filter settings changed.
George
SIUC Alum

Yes George, they actually have a fabulous team - 4 division championships in a row..make that 5..undefeated this year in Division play. Regionals in 2 weeks. Lets wish them luck. You can see thier website at www.siuehockey.com (oh, my son's a freshman on the team this year, so i will be shooting the for a while)

bill

Andy

digitalbill wrote:

OK.. my provider is godaddy. I have a couple domains there but my primary is the one in ACCOUONT SETTINGS. Is that the address the notifications get sent to?

digitalbill

Andy wrote:

Well, i have no problems getting any other mailat that account and again.. nothing in the BULK MAIL/SPAM containers? Any other suggestions? Can you manually send me a message to that address from smugmug just so i can check this out. thanks.

digitalbill

digitalbill wrote:

Well, i have no problems getting any other mailat that account and again.. nothing in the BULK MAIL/SPAM containers? Any other suggestions? Can you manually send me a message to that address from smugmug just so i can check this out. thanks.

Andy.. I am still not geting mail there? Can you possibly send me an email manually to see if i am getting anything frm the SMUGMUG domain? Thanks.

Andy

Sent.

Andy

We are looking into this now, more deeply. It appears that affected customers are using Godaddy for email, and they are blocking our mails.

Stay tuned.

3rdPlanetPhotography

Hello from across the River. Send me the email address that you should be getting the email from Smugmug on and I'll send several test emails from different accounts that I have. I'm getting emails from smugmug with no problem. I'll try to help you out.

It could be Global Warming!

digitalbill wrote:

Well, i have no problems getting any other mailat that account and again.. nothing in the BULK MAIL/SPAM containers? Any other suggestions? Can you manually send me a message to that address from smugmug just so i can check this out. thanks.

brandofamily

I had a simliar issue w/ comcast. They were blocking my e-mail forwarding from Joker... I switched to have it forwarded to a g-mail account instead. No more issues...

Dbl

Andy wrote:

We are looking into this now, more deeply. It appears that affected customers are using Godaddy for email, and they are blocking our mails.

Stay tuned.

Since I also use godaddy, I checked my sales since it was a quiet week....and I am having the same problem, no e-mails coming through to me and I had a number of sales I didn't catch Last e-mail I recieved from smugmug was 1/26/07 on a sale.

Dbl

Dbl wrote:

Since I also use godaddy, I checked my sales since it was a quiet week....and I am having the same problem, no e-mails coming through to me and I had a number of sales I didn't catch Last e-mail I received from smugmug was 1/26/07 on a sale.

Any progress on this issue? I prefer to send out prompt e-mails to my customers when I receive a sale so the e-mail from smugmug is a time saver for me. I know I can check in my control panel for sales, but that is not particularly convenient.

Andy

Dbl wrote:

Any progress on this issue? I prefer to send out prompt e-mails to my customers when I receive a sale so the e-mail from smugmug is a time saver for me. I know I can check in my control panel for sales, but that is not particularly convenient.

We are doing everything in our power to overcome the roadblock that Godaddy has put in place. But we don't have a fix yet. It's squarely Godaddy's issue, but we're trying some things. I'll keep you posted, I promise.

Dbl

Andy wrote:

We are doing everything in our power to overcome the roadblock that Godaddy has put in place. But we don't have a fix yet. It's squarely Godaddy's issue, but we're trying some things. I'll keep you posted, I promise.

Wow, thanks Andy, a phone call to my partner, we really appreciate all the great service you are giving us. I know there have been a few disgruntled customers out there by my reading a few of the posts lately, but don't count us as one of them. I can't say enough how great you have been to deal with.

THANK YOU!

Andy

Dbl wrote:

Wow, thanks Andy, a phone call to my partner, we really appreciate all the great service you are giving us. I know there have been a few disgruntled customers out there by my reading a few of the posts lately, but don't count us as one of them. I can't say enough how great you have been to deal with.

THANK YOU!

Kathy was great. We just ran a little test, and we think we have a fix, it's still only on our internal servers but I've reported the positive test results to our engineers. Thanks to both of you for your help!

I hope we can get the fix to the live site fast. I'll report when we do. Wireless (Andrew) to the RESCUE!

Andy

Andy wrote:

Kathy was great. We just ran a little test, and we think we have a fix, it's still only on our internal servers but I've reported the positive test results to our engineers. Thanks to both of you for your help!

I hope we can get the fix to the live site fast. I'll report when we do. Wireless (Andrew) to the RESCUE!

SmugMug pwns Godaddy. Email blockade busted. You all should be able to receive your pro sales emails now.

Our Director of Ops, Andrew (aka Wireless) saved the day.

Thanks all for your patience and understanding while we overcame this obstacle!

Dbl

Andy wrote:

SmugMug pwns Godaddy. Email blockade busted. You all should be able to receive your pro sales emails now.

Our Director of Ops, Andrew (aka Wireless) saved the day.

Thanks all for your patience and understanding while we overcame this obstacle!

Once again this is why Smugmug will continue to be the best, in the last three weeks every problem we have had has been dealt with promptly, efficiently and with the utmost customer care. I hope I am doing as good a job with my customers. Thanks Andy, Andrew, Barb, and all the folks at operations, help desk, and office staff.

I honestly can't imagine getting this type of care with a company that has...what is it I just saw...120,000 customers? Our business continues with hardly a hiccup because you guys are doing a first rate job. Thanks again.

Dan and Kathy

bspeaks

Amazing synchronicity. I experienced a variation of the problem two days ago on email invites that I sent to my Godaddy acounts. Contacted Godaddy yesterday and they told me to select an option under their account management list to accept non-Western (Latin) Messages.
Changing it to yes last night appeared to fix the problem. Of course I am not certain when you applied the fix, or if the fix was related to this Godaddy option, but this morning I turned the option back to off and emails got through.

This raises another question, does Smugmug provide a bounce indicator? I have tried invites with a bad account names (using my domain:D )and do not receive an indication of delivery failure. Is ther some other place other than the control panel where email stats/info shows up?

Thanks for the Magnificient Support!!!

Bill

Under construction....

rumifan.smugmug.com

Andy

bspeaks wrote:

This raises another question, does Smugmug provide a bounce indicator?

No, we don't have that, sorry

dcyphert

Sales Email Notifications have stopped?
I don't know why, but I haven't received any emails for at least a month when I make a sale on my site...I haven't changed anything concerning my email client server. I haven't changed my email setup, and I used to receive them just fine. Any ideas? Thanks.

Andy

dcyphert wrote:

I don't know why, but I haven't received any emails for at least a month when I make a sale on my site...I haven't changed anything concerning my email client server. I haven't changed my email setup, and I used to receive them just fine. Any ideas? Thanks.

They haven't stopped... who is your mail service provider please?

dcyphert

Andy wrote:

They haven't stopped... who is your mail service provider please?

Actually I'm using my site host, StartLogic.com...could it be they're blocking the IP address all of the sudden, I was receiving these emails before, since using them for my email server?

Andy

dcyphert wrote:

Actually I'm using my site host, StartLogic.com...could it be they're blocking the IP address all of the sudden, I was receiving these emails before, since using them for my email server?

Could be, we had an issue with Godaddy domains, but we fixed that...

Let us know.

dcyphert

Andy wrote:

Could be, we had an issue with Godaddy domains, but we fixed that...

Let us know.

Andy...Thanks...I didn't even receive an email from your response to my previous post...I guess I'll have to wait for a reply to my ticket I submitted to see whether my host is blocking the IP address of both smugmug.com and dgrin.com. They are usually pretty good with tech support questions...have been checking on this status for 4 days now. Why would I be receiving everything from both sites just fine then all of a sudden stop...I checked spam filters, McAfee settings, etc...this has me perplexed.
Spoke to Tech support at my provider, they said it is probably with my McAfee software since I am receiving email into their servers (viewable in webmail). I receive automatic updates thru McAfee so maybe something got installed and is causing this??

dcyphert

No Sales emails here either?

digitalbill wrote:

I just noticed my last two sales failed to generate an email letting me know someone bought something. Did i hose up something on my site again or is there a problem somewhere? Or does the customer have the capability to opt out of notification? Thanks.

Did you ever get a resolution to not receiving sales email notices? I am having the same problem, my spam filters are off, etc. I am having similar issue with receiving emails for posts on this forum, albeit I am getting them (since this AM anyway) into my webmail now (which hasn't been the case for a couple months). My provider says it is most likely an issue with my McAfee software; auto updates for this software might be the culprit.

Andy

dcyphert wrote:

Did you ever get a resolution to not receiving sales email notices? I am having the same problem, my spam filters are off, etc. I am having similar issue with receiving emails for posts on this forum, albeit I am getting them (since this AM anyway) into my webmail now (which hasn't been the case for a couple months). My provider says it is most likely an issue with my McAfee software; auto updates for this software might be the culprit.

Notifications are coming. There WAS a Godaddy-caused problem, if your email was hosted by Godaddy. But we put in a work-around, so that's resolved

Who is the email provider for your email again please...