B&H Question

Rhuarc

Just wondering if anyone has any experience with B&H and this situation.

I bought my XTi with kit lens from B&H on Thursday for $774. I was browsing their stuff today and saw the exact same item selling for $725. I shot off an email to them asking if there was any way I could get a refund for teh difference, since I haven't even received the camera yet. Any idea if this will fly with them, or are they more of a hard nosed outfit than that?

Andy

Rhuarc wrote:

Just wondering if anyone has any experience with B&H and this situation.

I bought my XTi with kit lens from B&H on Thursday for $774. I was browsing their stuff today and saw the exact same item selling for $725. I shot off an email to them asking if there was any way I could get a refund for teh difference, since I haven't even received the camera yet. Any idea if this will fly with them, or are they more of a hard nosed outfit than that?

I'm guessing they will honor the new price... They are a stand up outfit. I'll be sure that Henry sees this post, too

Rhuarc

Wonderful to hear, and I hope this holds true!! Out of curiosity, who is Henry? :P

Oh, and if it helps, here is the link to the new price New Price

And a copy of my order showing the same Part #!

Zanotti

Henry is the owner of BH and a frequent poster here. A friend of Dgrin as well......

Rhuarc

Ahh, ok. Thanks for the clarification! Like I told my wife earlier, I'll understand if they can't do anything, but it makes me want to kick myself for not waiting 2 days! Lol...

Andy

Zanotti wrote:

Henry is the owner of BH and a frequent poster here. A friend of Dgrin as well......

I think Henry would like to be the owner, but alas, he is not the owner.

pahl

I like B&H. They have a great website.
I got my 50mm f/1.4 from them and a couple smaller items.

Henry, I need the Sigma EF-500 DG ST P-TTL for pentax
ASAP. Will you be getting any in soon?

Seem like once I decide on what to get from B&H it ends up being out of stock.

I waited weeks for that 50mm f/1.4 to come back in stock, but it was worth the wait.

wxwax

Henry is Andy's invisible friend. :jose

pahl

wxwax wrote:

Henry is Andy's invisible friend. :jose

DoctorIt

wxwax wrote:

Henry is one of Andy's many invisible friends.

Fixed.

henryp

Andy wrote:

I think Henry would like to be the owner, but alas, he is not the owner.

On payday I wouldn't mind a bit. OTOH, he wakes up every morning knowing that a wrong decision could mean the employment of 1,000+ people. I sleep like a baby.

And, to the original poster -- your refund will be issued to the credit card account you used to make the purchase.

wxwax

henryp wrote:

And, to the original poster -- your refund will be issued to the credit card account you used to make the purchase.

Sweet! Nice business practices, Henry.

BTW, Andy's been meaning to tell you that a white background is a bad choice for your product shots.

Rhuarc

Amazing, thank you so much!!!

This pretty much solidifies my determination to always buy from B&H, assuming they have the product!!

Cason

Rhuarc wrote:

... assuming they have the product!!

Ahh man. Then you should just wait until is back in stock!

Pamela

RTP wrote:

Ahh man. Then you should just wait until is back in stock!

Is there anyone but B&H?
I have been a loyal customer of B&H for 14-15 yrs. From the beginning they have been great, and have always taken care of me and my orders.

Thankyou ! HenryP

You have done a great job , keep up the good work !
Im waiting for the BIG day , when I walk through B&H doors, and spend the day shopping in person.

Seamus

I was in B&H last November and had a 20 minute conversation with one of the staff on the merits of Irish Whiskey

Great shop

mlboyd

Rhuarc wrote:

Amazing, thank you so much!!!

This pretty much solidifies my determination to always buy from B&H, assuming they have the product!!

They're great to do business with! Even if you do have to wait for the product to come in, you can be sure that you're getting what you expect.

The "notify me" feature for items that aren't in stock works well. I've used it a few times and really liked that I got an email as soon as something was back in stock, instead of having to keep checking the website or (worse, IMO) give them my credit card number to order and not really know when I would be billed.

I also like that they have my "order history" going back several years (from my first online order with them, I think). It's convenient when I'm away from home to be able to pull it up to have an equipment inventory (I've rarely ordered from anywhere else, so it's pretty complete for me).

I've called to ask questions about products or stock and once had to change shipping on an order (can you imagine the hassle this was for them?!?) because of an unexpected out-of-town trip and they've always been honest, responsive, and professional. And incredibly helpful!

System

i can't imagine buying any where else-

told a friend b&h; he went elsewhere-

they jacked him around, told him stuff wasn't in stock but they could send him something else-

he bought from b&h-


the moral of the story?-

listen to me the first time!-