Delete/change size of a proof order?

missamo80

I've turned on 7 delay proofing for prints on my site. I shot a ton of photos last week at 1600iso, and some of them will print fine at smaller sizes but won't work well at 12x18. Since I've got more than 500 photos up from the last week, going through and turning off 12x18 printing for those that aren't up to par is not an option.

Instead, I've turned on 7 day proofing of all orders. That way I can check and see what photos people are ordering, and in what sizes.

What do I do when someone orders a 12x18 of something that won't work? I don't see a way on the proofing screen to either delete the item from the order or switch it to a smaller size.

Neil

Dna

Use 'replace photo'

http://smugmug.com/help/proof-retouch-replace

Andrew

Andy

missamo80 wrote:

I've turned on 7 delay proofing for prints on my site. I shot a ton of photos last week at 1600iso, and some of them will print fine at smaller sizes but won't work well at 12x18. Since I've got more than 500 photos up from the last week, going through and turning off 12x18 printing for those that aren't up to par is not an option.

Instead, I've turned on 7 day proofing of all orders. That way I can check and see what photos people are ordering, and in what sizes.

What do I do when someone orders a 12x18 of something that won't work? I don't see a way on the proofing screen to either delete the item from the order or switch it to a smaller size.

Neil

Set the prices to $0 for the items you don't want to sell for that gallery.
http://www.smugmug.com/help/print-pricing

You can't cancel a proof delay order, but you can email us at http://www.smugmug.com/help/email real if one slips through before you change the pricing.

How does that sound?

missamo80

Replace photo doesn't do what I want. I don't want to replace the photo, I want to change the size the customer ordered, or remove it from the order.

As for Andy's suggestion, I know I can do the $0.00 thing on an image, but I have over 500 of them. Unless you're offering to help me go through them Andy, I'm not willing to sit and sift through them one at a time to look for ones that won't work at 12x18 I shot almost 6000 images last week and it was painful enough to have to sort through them to find the ones worth posting. Manually going in and changing a handful to have no 12x18 option is just not appealing in the slightest...

Looks like I'll have to manually mail you guys if this comes up. Please add "modification of customer's order" to your list of feature requests for pros.

Neil

ivar

missamo80 wrote:

Replace photo doesn't do what I want. I don't want to replace the photo, I want to change the size the customer ordered, or remove it from the order.

That's not possible, I'm sorry. And I'm not sure if that can be done. If the customer orders a 8x12, but receives a 5x7 (or other way around), or not receives it at all, customers are going to complain.

Andy

missamo80 wrote:

Replace photo doesn't do what I want. I don't want to replace the photo, I want to change the size the customer ordered, or remove it from the order.

Ouch... I'm sorry that our feature isn't working out for you. This is why we haev our SmugMug Guarantee though, so if you get an unhappy customer, we'll take care of them, we promise!

http://www.smugmug.com/prints/our-guarantee.mg

Of course, it's better if you take care of things before the sale is made, but if you won't, we've got your back.