how come I can't order larger prints?

PeterLyons

In my custom pro pricing, I've made photos up to 8x12 available. Then tonight a got an e-mail from a customer asking why they can't get anything bigger than 4x6. So I checked it myself, and sure enough... all I can get is 4x6 and wallets. What's up with that?

My only thought is that since the images I uploaded were resized to fit inside an 800x800 box, maybe Smugmug says you just can't print larger from that file. But I thought the whole point with order delays was so I can retouch and upload the full size image AFTER someone's actually placed an order.

Am I missing something here?

thanks,
Peter

ivar

PeterLyons wrote:

In my custom pro pricing, I've made photos up to 8x12 available. Then tonight a got an e-mail from a customer asking why they can't get anything bigger than 4x6. So I checked it myself, and sure enough... all I can get is 4x6 and wallets. What's up with that?

My only thought is that since the images I uploaded were resized to fit inside an 800x800 box, maybe Smugmug says you just can't print larger from that file. But I thought the whole point with order delays was so I can retouch and upload the full size image AFTER someone's actually placed an order.

Am I missing something here?

thanks,
Peter

Hi Peter

You can't order larger images, because the resolution of the images is too low. You can only order them, if they meet our minimum resolution requirements.

You still need to upload the images in high resolution, even though you may have set proof delay, I'm sorry. See also the first gotcha on the help page on proof delay.

See also the proof delayed shipping thread for some more info and tips

Let us know if you have any questions!

PeterLyons

Hinky. Okay... thanks very much!
Peter