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digital download invoicing mystery

PeterLyonsPeterLyons Registered Users Posts: 158 Major grins
edited February 12, 2007 in SmugMug Pro Sales Support
Hello-

Last night I received my first order for digital downloads. It raises a couple questions.

1. With downloads, do I not get my standard proofing days so I can retouch and upload the full-resolution original? It appears I don't since there's no "replace photo" button on the order page. But what good is that?

2. I have my personal use originals priced as follows:

1 MP: $7.50
4 MP: $30.00
original: $60.00

And then the invoice for last night reads like this:
Qty Item Subtotal
1 Download: Original (Personal) $60.00 USD
1 4 x 6 (Gloss) $5.00 USD
1 4 x 6 (Gloss) $5.00 USD
1 4 x 6 (Gloss) $5.00 USD
2 4 x 6 (Gloss) $10.00 USD
1 4 x 6 (Gloss) $5.00 USD
1 4 x 6 (Gloss) $5.00 USD
1 4 x 6 (Gloss) $5.00 USD
2 4 x 6 (Gloss) $10.00 USD
2 4 x 6 (Gloss) $10.00 USD
1 Download: Original (Personal) $150.00 USD
5 4 x 6 (Gloss) $25.00 USD
1 4 x 6 (Gloss) $5.00 USD
1 4 x 6 (Gloss) $5.00 USD
1 4 x 6 (Gloss) $5.00 USD
1 4 x 6 (Gloss) $5.00 USD

Total: $315.00 USD

So if my original files are priced at $60, how did this person get billed $150 for the second download?

Thanks,
Peter

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    PeterLyonsPeterLyons Registered Users Posts: 158 Major grins
    edited February 12, 2007
    order number
    For anyone on the "inside" with access, the order number is 250126.

    thanks!
    Peter
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    PeterLyonsPeterLyons Registered Users Posts: 158 Major grins
    edited February 12, 2007
    Just got this from my client:

    I was not able to download the digital images--at least I couldn't seem to make it work.

    ???
    Peter
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    ivarivar Registered Users Posts: 8,395 Major grins
    edited February 12, 2007
    PeterLyons wrote:
    For anyone on the "inside" with access, the order number is 250126.

    thanks!
    Peter
    Hi Peter, the two digital dowloads are from different galleries it seems. The second gallery has the pricing set to 5/50/150 USD for 1/4/original. Which is the correct one?

    The proofing indeed does not apply to Digital Downloads, I'm sorry. See the gotcha on this page: http://www.smugmug.com/help/sell-digital-downloads

    I will reset the password for your customer, and let him know thumb.gif
    Ivar
    www.ivarborst.nl & smugmug
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    PeterLyonsPeterLyons Registered Users Posts: 158 Major grins
    edited February 12, 2007
    Thank you Ivar! (Again!)

    Peter
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    ivarivar Registered Users Posts: 8,395 Major grins
    edited February 12, 2007
    PeterLyons wrote:
    Thank you Ivar! (Again!)

    Peter
    I've reset it, emailed your customer and I copied you on it as well.

    The money charged is okay like it is?
    Ivar
    www.ivarborst.nl & smugmug
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    PeterLyonsPeterLyons Registered Users Posts: 158 Major grins
    edited February 12, 2007
    ivar wrote:
    I've reset it, emailed your customer and I copied you on it as well.

    The money charged is okay like it is?

    Yeah, the money is okay. He apparently agreed to both charges when he paid it, and I feel like $60 for my original is too low anyway. I need to get into those galleries and update my pricing to be consistent throughout. But for this order, I'm fine with it as-is.

    Thanks!
    Peter
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