Trouble in Smugmug land?

PHOTOlink

VERY slow, erratic, pageloads, sometimes can't load new pages, sometimes stalls midway of showing new page...
and SAME goes for Dgrin!

Andy

PHOTOlink wrote:

VERY slow, erratic, pageloads, sometimes can't load new pages, sometimes stalls midway of showing new page...
and SAME goes for Dgrin!

No, everything is fine with our servers & systems right now.

Give us a traceroute and we can try to see where the problem is from you to us. Holler to the help desk http://www.smugmug.com/help/emailreal if you need instructions.

trihokie

I am having the same problem. I have uploaded 200+ photos from an event yesterday and advertised on 2 web pages, and I can only occasionally get my page to load. When it does load there are numerous errors--no photos, no page forward controls...
I know I am a fool, but now I look look one to all of my customers.
I had to re-register to gain access to dgrin. I finally got my old registration login to work. Something is definitely wrong in SmugMug land.

Andy

trihokie wrote:

Something is definitely wrong in SmugMug land.

Not that we can see, sorry. I know you are having connection issues - can you give us a traceroute, that will help us diagnose what's going on.

trihokie

I saw a similar problem on another thread and I posted this same tracert. Here it is:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Barry>tracert trihokie.smugmug.com

Tracing route to trihokie.smugmug.com [63.81.134.23]
over a maximum of 30 hops:

1 7 ms 8 ms 7 ms 10.111.208.1
2 7 ms 9 ms 7 ms 17.229.95.24.cfl.res.rr.com [24.95.229.17]
3 11 ms 9 ms 10 ms 161.228.95.24.cfl.res.rr.com [24.95.228.161]
4 11 ms 11 ms 11 ms te-3-3.car1.Orlando1.Level3.net [4.79.116.145]
5 11 ms 11 ms 10 ms ae-11-11.car2.Orlando1.Level3.net [4.69.133.74]

6 53 ms 53 ms 54 ms ae-9-9.ebr1.Dallas1.Level3.net [4.69.133.70]
7 56 ms 53 ms 54 ms ae-1-100.ebr2.Dallas1.Level3.net [4.69.132.46]
8 77 ms 86 ms 90 ms ae-3.ebr2.LosAngeles1.Level3.net [4.69.132.77]
9 83 ms 91 ms 88 ms ae-1-100.ebr1.LosAngeles1.Level3.net [4.69.132.5
]
10 83 ms 90 ms 90 ms ae-2.ebr1.SanJose1.Level3.net [4.69.132.9]
11 89 ms 83 ms 86 ms ge-7-0.ipcolo1.SanJose1.Level3.net [4.68.123.9]

12 95 ms 89 ms 90 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]

13 88 ms 84 ms 87 ms hera.smugmug.com [63.81.134.23]

Trace complete.

Andy

trihokie wrote:

I saw a similar problem on another thread and I posted this same tracert. Here it is:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Barry>tracert trihokie.smugmug.com

Tracing route to trihokie.smugmug.com [63.81.134.23]
over a maximum of 30 hops:

1 7 ms 8 ms 7 ms 10.111.208.1
2 7 ms 9 ms 7 ms 17.229.95.24.cfl.res.rr.com [24.95.229.17]
3 11 ms 9 ms 10 ms 161.228.95.24.cfl.res.rr.com [24.95.228.161]
4 11 ms 11 ms 11 ms te-3-3.car1.Orlando1.Level3.net [4.79.116.145]
5 11 ms 11 ms 10 ms ae-11-11.car2.Orlando1.Level3.net [4.69.133.74]

6 53 ms 53 ms 54 ms ae-9-9.ebr1.Dallas1.Level3.net [4.69.133.70]
7 56 ms 53 ms 54 ms ae-1-100.ebr2.Dallas1.Level3.net [4.69.132.46]
8 77 ms 86 ms 90 ms ae-3.ebr2.LosAngeles1.Level3.net [4.69.132.77]
9 83 ms 91 ms 88 ms ae-1-100.ebr1.LosAngeles1.Level3.net [4.69.132.5
]
10 83 ms 90 ms 90 ms ae-2.ebr1.SanJose1.Level3.net [4.69.132.9]
11 89 ms 83 ms 86 ms ge-7-0.ipcolo1.SanJose1.Level3.net [4.68.123.9]

12 95 ms 89 ms 90 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]

13 88 ms 84 ms 87 ms hera.smugmug.com [63.81.134.23]

Trace complete.

Barry, that looks good, are you still having troubles uploading right now?

trihokie

I had no problem uploading the photos last night. My problem is lopading my gallery pages. For the most part, my homepage (trihokie.smugmug.com) loads, but when I try to load one of my galleries, like http://trihokie.smugmug.com/gallery/2511346, I get the header and a footer with a description of the gallery, but no photos.

Andy

trihokie wrote:

I had no problem uploading the photos last night. My problem is lopading my gallery pages. For the most part, my homepage (trihokie.smugmug.com) loads, but when I try to load one of my galleries, like http://trihokie.smugmug.com/gallery/2511346, I get the header and a footer with a description of the gallery, but no photos.

Hm.. what browser and version please? We are seeing your site, galleries just fine here.

trihokie

Andy wrote:

Hm.. what browser and version please? We are seeing your site, galleries just fine here.

I am scratching my head on this one. I am running Firefox version 1.5.0.10 and Internet Explorer version 7, on 3 different computers connected to a roadrunner cable internet connection. It is now working on my laptop--Internet Explorer and Firefox. Still not working on my Dell desktop or Emachines desktop. Apparently, people are getting onto the page since. I checked my control panel and saw a fair number of hits to that page. I suppose there is a problem with my desk top computers, although I was having the same problem on my laptop earlier, and I saw threads from others who were having trouble similar to me.