HELP! Customer borked shipping address!!

beline

Customer emaled me this morning, turns out she borked on her shipping information.

Order# 256171 - Deb Wilson
She lives in Delaware, NOT DC (evidently...)

Thanks!!

Andy

we're calling the lab now
No worries, if we can't change it at the lab, we'll reship a new order to the correct address.

Andy

Actually, we'll cancel that order and replace it with a correct order, shipping to DE not DC

beline

Yeah, I was going to say, I haven't finished it yet. LoL:D

Dude, you kick ass and I love these smilies but I think I should probably lay off or people will start to think I am weird... uh... ok, I'm done. Just wanted to say THANKS and I worship you ... ok, I'm done. shit, ok, promise...

beline

o, and when could I expect that done by? as I can't see the address change on my end...

Andy

beline wrote:

o, and when could I expect that done by? as I can't see the address change on my end...

Support Hero Barb will post here when she's got something for you.

Barb

Just got off the phone with our print lab, and they have corrected the address on the order to be Delaware, not DC. So, all is well

beline

Ok, so, just ot confirm this. The order hasn't been finalized yet, so the address change will be all set when I send it in for processing?

Andy

beline wrote:

Ok, so, just ot confirm this. The order hasn't been finalized yet, so the address change will be all set when I send it in for processing?

are you wishing to change the order? new files? crops? etc?
If so, no problem - we'll cancel at the lab, and dupe the order again and you can make changes.

Let us know.

beline

Yeah, those are my low quality proofs. I was going to straighten, sharpen and send my HQ finals before sending to print...

Barb

beline wrote:

Yeah, those are my low quality proofs. I was going to straighten, sharpen and send my HQ finals before sending to print...

Hi

I have called our print lab and had them cancel order #256171. I then placed a new order with the correct shipping address. New order #257942. You should find that order in your pro sales now.

Let us know if you need anything further

beline

Dear SmugMug Support Heroes,
You are a dieing breed. A breed of... well... Heroes. How shalt we ever repay you?

PS: It sounded much more "epic" in my head... I think I will come back to it. Lengthen it out a bit. Make it epic. Epic, like you... Yeah... Thanks.

Oh, and PPS: Did yall get my W-9? I want my check... :-D

Andy

beline wrote:

Dear SmugMug Support Heroes,
You are a dieing breed. A breed of... well... Heroes. How shalt we ever repay you?

PS: It sounded much more "epic" in my head... I think I will come back to it. Lengthen it out a bit. Make it epic. Epic, like you... Yeah... Thanks.

Oh, and PPS: Did yall get my W-9? I want my check... :-D

Thank you
I added your very kind words to the reference thread here: http://www.dgrin.com/showthread.php?p=456689#post456689

Very poetic!

On the W-9, did you fax it in? Our Countess of Cash is not at her computer this moment, but you can reach her at by emailing showmethemoney (addy here: http://www.smugmug.com/help/reporting)