Help with Hostname...please

DoctorWuDoctorWu Registered Users Posts: 7 Beginner grinner
edited March 19, 2007 in SmugMug Pro Sales Support
HELP
I have my CNAME set up with Gandi as
www
www.smugmug.com


I have smugmug set up with my host name
www.lillybrookphoto.com

Is that all I need to do? Am I right giving Gandi WWW.smugmug.com and not NICKNAME.smugmug.com?

Its been about 36 hours now and its not working yet? Should I be worried or just wait it out?

Thanks

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 17, 2007
    DoctorWu wrote:
    HELP
    I have my CNAME set up with Gandi as
    www
    www.smugmug.com


    I have smugmug set up with my host name
    www.lillybrookphoto.com

    Is that all I need to do? Am I right giving Gandi WWW.smugmug.com and not NICKNAME.smugmug.com?

    Its been about 36 hours now and its not working yet? Should I be worried or just wait it out?

    Thanks
    You've done it right, but I can see that www.lillybrookphoto.com is still not hitting SmugMug yet. Wait 12 more hours and then talk to your domain host. If you need more help, holler.
    Andy

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  • DoctorWuDoctorWu Registered Users Posts: 7 Beginner grinner
    edited March 17, 2007
    Andy wrote:
    You've done it right, but I can see that www.lillybrookphoto.com is still not hitting SmugMug yet. Wait 12 more hours and then talk to your domain host. If you need more help, holler.

    Andy, thanks for your response!
  • DoctorWuDoctorWu Registered Users Posts: 7 Beginner grinner
    edited March 18, 2007
    DoctorWu wrote:
    Andy, thanks for your response!


    Nothing yet. is there way to test to make sure that the problem is with Gandi?

    Here is what my DNS Zone file looks like on Gandi:
    www 10800 IN CNAME www.smugmug.com
    @ 10800 IN A 63.81.134.23
    @ 10800 IN MX 10 redir-mail-telehouse1.gandi.net.
    @ 10800 IN MX 10 redir-mail-telehouse2.gandi.net.
    photos 10800 IN CNAME www.smugmug.com

    For a while after I made the changes I was still getting gandi's "parked website" page, then for about the last 24 to 36 hours I've just been getting page not found errors.

    Any advice would be appreciated .

    Thanks,

    Cliff
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 18, 2007
    DoctorWu wrote:
    Nothing yet. is there way to test to make sure that the problem is with Gandi?

    Here is what my DNS Zone file looks like on Gandi:
    www 10800 IN CNAME www.smugmug.com
    @ 10800 IN A 63.81.134.23
    @ 10800 IN MX 10 redir-mail-telehouse1.gandi.net.
    @ 10800 IN MX 10 redir-mail-telehouse2.gandi.net.
    photos 10800 IN CNAME www.smugmug.com

    For a while after I made the changes I was still getting gandi's "parked website" page, then for about the last 24 to 36 hours I've just been getting page not found errors.

    Any advice would be appreciated .

    Thanks,

    Cliff
    Don't know what the 10800 is but the rest looks normal.
    Andy

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  • DoctorWuDoctorWu Registered Users Posts: 7 Beginner grinner
    edited March 18, 2007
    Andy wrote:
    Don't know what the 10800 is but the rest looks normal.

    I believe that's TTL in seconds....
  • DoctorWuDoctorWu Registered Users Posts: 7 Beginner grinner
    edited March 19, 2007
    Andy wrote:
    Don't know what the 10800 is but the rest looks normal.

    Here is what makes me think its a smugmug problem...

    N:\>ping lillybrookphoto.com
    Pinging lillybrookphoto.com [63.81.134.23] with 32 bytes of data:
    Reply from 63.81.134.23: bytes=32 time=49ms TTL=246
    Reply from 63.81.134.23: bytes=32 time=48ms TTL=246
    Reply from 63.81.134.23: bytes=32 time=48ms TTL=246
    Reply from 63.81.134.23: bytes=32 time=48ms TTL=246
    Ping statistics for 63.81.134.23:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 49ms, Average = 48ms


    That is smugmug's IP address correct? that indicates to me that the routing is correct.

    Here is the trace route:

    Tracing route to lillybrookphoto.com [63.81.134.23]
    over a maximum of 30 hops:
    1 <1 ms 1 ms <1 ms 10.2.11.2
    2 1 ms 1 ms 1 ms 12.5.80.1
    3 10 ms 4 ms 4 ms 12.118.47.149
    4 6 ms 5 ms 5 ms tbr2-p012101.dlstx.ip.att.net [12.123.16.82]
    5 4 ms 4 ms 4 ms 12.122.100.77
    6 5 ms 4 ms 5 ms 12.86.20.6
    7 12 ms 4 ms 5 ms ve5.fr3.dal.llnw.net [69.28.171.105]
    8 36 ms 36 ms 36 ms ge1-2.fr3.phx2.llnw.net [69.28.171.129]
    9 35 ms 35 ms 35 ms ge2-1.fr4.phx2.llnw.net [69.28.171.102]
    10 41 ms 32 ms 31 ms ge2-1.fr3.phx1.llnw.net [69.28.171.89]
    11 37 ms 36 ms 43 ms ge1-2.fr3.lax.llnw.net [69.28.171.82]
    12 36 ms 49 ms 44 ms ve6.fr4.lax.llnw.net [69.28.171.206]
    13 45 ms 45 ms 45 ms ge1-3.fr3.sjc.llnw.net [69.28.171.118]
    14 52 ms 53 ms 55 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]
    15 49 ms 49 ms 49 ms hera.smugmug.com [63.81.134.23]

    Any help you can offer would be most appreciated.

    Thanks in advance,

    Cliff
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited March 19, 2007
    Hi Cliff,

    Your CNAME is not set correctly. For some reason it is set to www.smugmug.com.lillybrookphoto.com

    Probably a typo of some sort. Can you check it out and change it to www.smugmug.com?

    If you need any assistance, let us know. If you don't mind giving us your password/username for gandi, we can set it up for you. Email us with the details at the helpdesk thumb.gif
    Ivar
    www.ivarborst.nl & smugmug
  • DoctorWuDoctorWu Registered Users Posts: 7 Beginner grinner
    edited March 19, 2007
    ivar wrote:
    Hi Cliff,

    Your CNAME is not set correctly. For some reason it is set to www.smugmug.com.lillybrookphoto.com

    Probably a typo of some sort. Can you check it out and change it to www.smugmug.com?

    If you need any assistance, let us know. If you don't mind giving us your password/username for gandi, we can set it up for you. Email us with the details at the helpdesk thumb.gif

    Not sure why that would be, here is gandi's zone file, I will email you with my gandi user name and pass:
    NameTypeDataAuxTTL
    @ A 63.81.134.23 3 hours
    photos CNAME www.smugmug.com 3 hours
    www CNAME www.smugmug.com 3 [EMAIL="hours@MXredir-mail-telehouse1.gandi.net.103"]hours[/EMAIL]
    @ MXredir-mail-telehouse1.gandi.net.10 3 [EMAIL="hours@MXredir-mail-telehouse2.gandi.net.103"]hours[/EMAIL]
    @ MXredir-mail-telehouse2.gandi.net.10 3 hours
  • DoctorWuDoctorWu Registered Users Posts: 7 Beginner grinner
    edited March 19, 2007
    Ivar, and Andy,

    just wanted to thank you for your help in getting this working. Who knew a little period (or lack there of) could cause such a problem.

    --
    Cliff
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited March 19, 2007
    DoctorWu wrote:
    Ivar, and Andy,

    just wanted to thank you for your help in getting this working. Who knew a little period (or lack there of) could cause such a problem.

    --
    Cliff
    You're welcome.

    Like I said by email, the registrar you are using, is one of the most difficult to use I've ever seen. There is very little information. Most registrars have a little info box next to the fields with how it should be entered.

    Anyway, glad you're all sorted. Let us know if you have any questions thumb.gif
    Ivar
    www.ivarborst.nl & smugmug
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