Can't open Smugmug

bgphotoobgphotoo Registered Users Posts: 5 Big grins
edited March 18, 2007 in SmugMug Support
I have not been able to look at the smugmug site for two days. Are there any problems? Other sites I have no problem with, but this one seem a bit slow. Smugmug will not open at all.

Comments

  • Mike LaneMike Lane Registered Users Posts: 7,106 Major grins
    edited March 18, 2007
    bgphotoo wrote:
    I have not been able to look at the smugmug site for two days. Are there any problems? Other sites I have no problem with, but this one seem a bit slow. Smugmug will not open at all.
    Everything's well and good on my SM site. Care to give us your site's address?

    wave.gif welcome to dgrin by the way.
    Y'all don't want to hear me, you just want to dance.

    http://photos.mikelanestudios.com/
  • apiercyapiercy Registered Users Posts: 91 Big grins
    edited March 18, 2007
    bgphotoo wrote:
    I have not been able to look at the smugmug site for two days. Are there any problems? Other sites I have no problem with, but this one seem a bit slow. Smugmug will not open at all.

    No problems here. If your site is the same as your DGRIN name, bgphoto.smugmug.com - I can view it just fine. :D

    -Anthony
  • bgphotoobgphotoo Registered Users Posts: 5 Big grins
    edited March 18, 2007
    My site is http://bgphoto.smugmug.com/ but I can't even get www.smugmug.com to open
  • apiercyapiercy Registered Users Posts: 91 Big grins
    edited March 18, 2007
    bgphotoo wrote:
    My site is http://bgphoto.smugmug.com/ but I can't even get www.smugmug.com to open

    hmm..headscratch.gif Have you tried clearing your cache? When in doubt... try restarting! :D

    -Anthony
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 18, 2007
    bgphotoo wrote:
    My site is http://bgphoto.smugmug.com/ but I can't even get www.smugmug.com to open
    Have you installed new software lately- antivirus, antiphishing, anti-advt? Are you behind a firewall of any kind? What's changed in the past couple days?
    Andy

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  • bgphotoobgphotoo Registered Users Posts: 5 Big grins
    edited March 18, 2007
    Andy wrote:
    Have you installed new software lately- antivirus, antiphishing, anti-advt? Are you behind a firewall of any kind? What's changed in the past couple days?

    No, no new software but I went ahead and turned off the firewall and virus software still no luck. As I said before this site is also extreemly slow. I don't know if that is something to do with the same problem but I have no problem on any other sites.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 18, 2007
    Could you do a traceroute please, from you to us? Paste the results here.

    Thanks!
    Andy

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  • bgphotoobgphotoo Registered Users Posts: 5 Big grins
    edited March 18, 2007
    Andy wrote:
    Could you do a traceroute please, from you to us? Paste the results here.

    Thanks!

    Andy, Thanks for all your help I reset my modem and that looks like it fixed it. I don't know why It was causing problems for just that 1 site but its working now. Again thanks, Brent
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