cropping changes failing to save

PeterLyons

I'm working on filling order 266382. I've already uploaded my full-resolution, retouched files, and now I'm just going through checking the cropping. This is a repeat client of mine, and she e-mailed asking me to modify the crop if necessary for the best look. Anyway, I'm trying... from my order page, I go into the crop dialog, and say I move the box over to one side or the other, maybe even tweak the size of it, whatever. Then click "save changes." I'm returned to my order page. I look at the cropping, and it's returned to the default setting. What's going on?

thanks!
Peter

Andy

PeterLyons wrote:

I'm working on filling order 266382. I've already uploaded my full-resolution, retouched files, and now I'm just going through checking the cropping. This is a repeat client of mine, and she e-mailed asking me to modify the crop if necessary for the best look. Anyway, I'm trying... from my order page, I go into the crop dialog, and say I move the box over to one side or the other, maybe even tweak the size of it, whatever. Then click "save changes." I'm returned to my order page. I look at the cropping, and it's returned to the default setting. What's going on?

thanks!
Peter

How do you want the crop? Show me, do a screen grab and I'll try it for you.

dogwood

I've had this happen too, Andy. It's erratic though-- SM had to help me with this earlier this month.

It's strange too because if a client wants a custom crop, and they do it that way, then you replace the photo, their custom crop is gone. I find myself guessing/trying to remember what crop it was that they wanted after replacing photos. Seems like there could be a different method for this-- like maybe replace photo could remember the crop?