Printing time for photos?
David Tomic
Registered Users Posts: 50 Big grins
Hi guys,
I'm a little bit concerned about a couple of my orders.
I've got two which were placed on 2007-03-14 [a week ago now] and they're both still sitting on "status: Processing & Printing." in the SmugMug CP.
Granted one of them was delayed by a couple of days due to proofing, but the other was sent to print basically immediately, and it's still showing the same status.
Have these really not been printed yet, or is the status page just lagging behind for some reason?
What should be the typical lead time between submitting an order for printing, and having it actually shipped out?
Thanks for your help,
--David Tomic
I'm a little bit concerned about a couple of my orders.
I've got two which were placed on 2007-03-14 [a week ago now] and they're both still sitting on "status: Processing & Printing." in the SmugMug CP.
Granted one of them was delayed by a couple of days due to proofing, but the other was sent to print basically immediately, and it's still showing the same status.
Have these really not been printed yet, or is the status page just lagging behind for some reason?
What should be the typical lead time between submitting an order for printing, and having it actually shipped out?
Thanks for your help,
--David Tomic
0
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Email our help desk, http://www.smugmug.com/help/emailreal with the order #s please, and our Support Heroes will get the exact status and get back to you real fast
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EDIT/UPDATE: Apparently they've both already been shipped, and the status page just hasn't updated properly.
Whilst it's largely reassuring to know that the prints are infact on their way, it's still slightly annoying that the status page isn't actually working properly.