Smugmug Customer Service is great

TJcajunTJcajun Registered Users Posts: 17 Big grins
edited August 3, 2009 in SmugMug Pro Sales Support
I wanted to publicly give praise and thanks to Steve C. and the Smugmug Customer Support section. I had a customer that did not receive an order that had shipped - apparently it was lost in the mail. She called me today. I emailed Smugmug, and in less than an hour received a reply that the print lab had been contacted to reprint the order and ship it.

So THANKS SMUGMUG! :thumb
Great quality prints (clients love the work), and top notch support!

T.J.

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 22, 2007
    clap.gif we LOVE to hear this stuff. Thanks so much! I'll make sure that Cavig and all the Support Heroes see this!

    bowdown.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 22, 2007
    BTW, thanks TJ - I added this post here, too :)

    http://www.dgrin.com/showthread.php?p=456689#post456689
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • TJcajunTJcajun Registered Users Posts: 17 Big grins
    edited March 26, 2007
    Smugmug came through!
    Andy wrote:
    BTW, thanks TJ - I added this post here, too :)

    http://www.dgrin.com/showthread.php?p=456689#post456689
    Andy - here's another "feather in your cap" comment! I just found out from the client that she received her prints in SATURDAY'S mail! :D :wow That means, when I contacted Smugmug Customer Service on Thursday, the order must have been reprinted, and shipped out either SAME DAY or NEXT DAY, with expedited delivery. This was done without a request from me - all part of Smugmug's very obvious committment to superlative customer service.

    Thanks again!
    T.J.
    http://tjshuflin.smugmug.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 3, 2009
    TJ wrote me again:
    TJcajun wrote:
    Smugmug again provided fantastic customer service. I emailed with questions about wrapped canvas sizes, and included a link to the image. After ONLY 34 minutes, I received a personal, detailed reply from Ann McRae. It included links to TWO examples of my specific image (as 16x20 and 16x24 prints), and the link to the wiki about canvas print sizes. Totally exactly what I needed.

    Thanks TJ! You made our day :D
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • davisphotosdavisphotos Registered Users Posts: 21 Big grins
    edited August 3, 2009
    Agreed! I have an account with another company simply for events I need coupons for, and their customer support doesn't hold a candle to SmugMug-orders take at least a week to ship, waiting a day or two for a response is not unusual, it's awful.
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