Domain forwarding question

mafotografix · March 23, 2007

I registered with 1and1.com - domain name is mafotografix.com
I spoke with the 1and1 tech guy and he said all I needed to do was to do a 'destination' forward to 'http://www.mafotografix.smugmug.com'

He said I don't need to do the CNAME thingy.

However, typing in http://www.mafotografix.com is a no show

Any advise, anyone?

Thanks in advanced.

ShadowHawk · March 23, 2007

mafotografix wrote:

I registered with 1and1.com - doman name is mafotografix.com
I spoke with the 1and1 tech guy and he said all I needed to do was to do a 'destination' forward to 'http://www.mafotografix.smugmug.com'

He said I don't need to do the CNAME thingy.

However, typing in http://www.mafotografix.com is a no show

Any advise, anyone?

Thanks in advanced.

Seems to work for me.

Maybe you just needed to give it some time for the DNS servers to sync with the new forward information?

ivar · March 23, 2007

mafotografix wrote:

I registered with 1and1.com - doman name is mafotografix.com
I spoke with the 1and1 tech guy and he said all I needed to do was to do a 'destination' forward to 'http://www.mafotografix.smugmug.com'

He said I don't need to do the CNAME thingy.

However, typing in http://www.mafotografix.com is a no show

Any advise, anyone?

Thanks in advanced.

The guy at 1and1 is wrong in this case, sorry.

CNAME your domain to www.smugmug.com and set your domain in your control panel

you can also set an a-record to our IP address.

see: http://www.smugmug.com/help/professional-accounts

Andy · March 23, 2007

mafotografix wrote:

Any advise, anyone?

Thanks in advanced.

So, here's the thing. Why would 1and1 know more about our business than us

You MUST CNAME, forwarding is bad. Hitting http://www.mafotografix.com/gets you to this page on SmugMug: http://www.mafotografix.smugmug.com/

Whereas, if you were properly CNAMEd, you'd still be on http://www.mafotografix.com/, and you won't have potential password (gallery, or site pwd) or cart issues.

http://www.smugmug.com/help/professional-accounts

Holler back if we can help. But CNAME is our supported way of doing it

mafotografix · March 23, 2007

Hi
Thanks guys. I'll go call 1and1.com tech now with these instructions from you all. Will let you know.

Andy wrote:

So, here's the thing. Why would 1and1 know more about our business than us

You MUST CNAME, forwarding is bad. Hitting http://www.mafotografix.com/gets you to this page on SmugMug: http://www.mafotografix.smugmug.com/

Whereas, if you were properly CNAMEd, you'd still be on http://www.mafotografix.com/, and you won't have potential password (gallery, or site pwd) or cart issues.

http://www.smugmug.com/help/professional-accounts

Holler back if we can help. But CNAME is our supported way of doing it

mafotografix · March 23, 2007

Hi Shadowhawk
www.mafotografix.com works for you? Wow!

Let me try again.

ShadowHawk wrote:

Seems to work for me.

Maybe you just needed to give it some time for the DNS servers to sync with the new forward information?

mafotografix · March 23, 2007

Hi Ivar
When you say CNAME your domain ie the alias is 'www.smugmug.com' correct?

I did visit that link initially and contacted 1and1.com and then got the forwarding instructions. Went one round and back here.

I'm interested in what the A-Record is about and where would I find your IP address if I wanted to go the A-Record route? Or is that too complicated and I should just stick to CNAMing.....

ivar wrote:

The guy at 1and1 is wrong in this case, sorry.

CNAME your domain to www.smugmug.com and set your domain in your control panel you can also set an a-record to our IP address.

see: http://www.smugmug.com/help/professional-accounts

Andy · March 23, 2007

mafotografix wrote:

When you say CNAME your domain ie the alias is 'www.smugmug.com' correct?

I did visit that link initially and contacted 1and1.com and then got the forwarding instructions. Went one round and back here.

Please, follow our instructions, don't listen to 1and1, thank you.

I'm interested in what the A-Record is about and where would I find your IP address if I wanted to go the A-Record route? Or is that too complicated and I should just stick to CNAMing.....

You can find the IP addy, just click the last link on that help page, "I don't want to type www..."

Remember, you have to CNAME alias your domain.
Thanks!

mafotografix · March 23, 2007

Hi Andy
Yes, I'm following your instructions. I'm on the line with 1and1.com tech right now.

He's showed me how to CNAME and also how to do an A-Record (Thanks Andy, I found the IP address 63.81.134.23) - read the caution about possible IP changes, so I'm going with CNAMing.

Now I just need the correct CNAME.

A little confused here. Ivar said to CNAME to 'www.smugmug.com' (the website said that too).

You are telling me to CNAME to 'www.mafotografix.com' aka 'your' domain ?

I'm confused

Right now I have CNAME set to alias 'www.smugmug.com'

I'm sure once I get this right I'll be good! So close I can feel it.

Andy wrote:

Please, follow our instructions, don't listen to 1and1, thank you. You can find the IP addy, just click the last link on that help page, "I don't want to type www..."

Remember, you have to CNAME alias your domain.
Thanks!

wacomme · March 24, 2007

Caution with 1and1
I also have a 1and1 account. A word of caution: when you use a CNAME with 1and1, you lose the MX record (email capabilities) for that domain. There may be work-arounds using subdomains, but unless I can get this problem resolved and soon (already two weeks and a dozen emails back and forth), I may be looking for a new registrar and host. Suggestions?

Michael

Andy · March 24, 2007

wacomme wrote:

I may be looking for a new registrar and host. Suggestions?

Michael

Joker is really fine, I use Godaddy, too.

wacomme · March 24, 2007

Joker

Andy wrote:

Joker is really fine, I use Godaddy, too.

Does Joker supply hosting as well as domain registration? I can't seem to find this information on their website. I even emailed them and their response is rather dubious:

Joker.com offers a free of charge email-forwarding feature.

You can create up to 30 mail addresses per domain.

It is also possible to create "catch all"-addresses: If you enter "*" instead of "your_name" as "Mail-Address", all emails not matching any other address you created will go to the "*" entry.
Additionally, a special account "postmaster" does exist, which can be modified, but not deleted.

Current limits are:
30 mail addresses per domain
10000kB as max. size of a single mail
200 mails per day per address

It's only possible to use the email-forwarding feature, if you use the Joker.com nameservers.

If you want to use the Joker.com nameserver the following steps are necessary:

1) Login to the "Service Zone" with the email of the owner-c, admin-c or tech-c
2) at the "Domain Settings" section select "Domain - Modification" and choose the domain in question
3) in the field "Nameservers" use the "Change" option and select "Switch to Joker.com Nameservice".

If the domain is set to the Joker.com nameserver you can use the "Nameservice, Mailaddresses and URL-Forwarding" feature at our "Service Zone".

Please note:
A newly created mail address (or a changed target address) has to be activated by answering the "activation email" being sent to the "Target Mail-Address".

If you are looking for information about the mailforwarding please go to our FAQ section 10.
( https://joker.com/f/10 )

We hope, this answers your questions to your satisfaction.

Best regards,

your Joker.com team

mafotografix · March 24, 2007

Hi Michael - got a question for you
My www.mafotografix.com works now but I noticed that once I click on the other nav pages, it reverts back to www.mafotografix.smugmug.com/....

Is that correct if its supposed to be CNAMEd?

When you CNAMEd your account, did you enter the alias as 'www.smugmug.com' or 'www.yourdomain.com'?

I didn't really get an answer back from anyone to confirm.

wacomme wrote:

I also have a 1and1 account. A word of caution: when you use a CNAME with 1and1, you lose the MX record (email capabilities) for that domain. There may be work-arounds using subdomains, but unless I can get this problem resolved and soon (already two weeks and a dozen emails back and forth), I may be looking for a new registrar and host. Suggestions?

Michael

wacomme · March 24, 2007

You're right!
Mine reverts back too http://michael-chamberlin.com. Wow! I didn't realize that.

Hey, is there a way to resolve this issue?

mafotografix wrote:

My www.mafotografix.com works now but I noticed that once I click on the other nav pages, it reverts back to www.mafotografix.smugmug.com/....

Is that correct if its supposed to be CNAMEd?

When you CNAMEd your account, did you enter the alias as 'www.smugmug.com' or 'www.yourdomain.com'?

I didn't really get an answer back from anyone to confirm.

wacomme · March 24, 2007

Custom domain, then not?
Can anyone help with this problem?

wacomme wrote:

Mine reverts back too http://michael-chamberlin.com. Wow! I didn't realize that.

Hey, is there a way to resolve this issue?

Andy · March 24, 2007

mafotografix wrote:

My www.mafotografix.com works now but I noticed that once I click on the other nav pages, it reverts back to www.mafotografix.smugmug.com/....

It's because you have hardcoded the nickname.smugmug links in your navbar. Change them, and you'll be fine. That's your code

Holler if you need help...

Andy · March 24, 2007

wacomme wrote:

Mine reverts back too http://michael-chamberlin.com. Wow! I didn't realize that.

Hey, is there a way to resolve this issue?

Sure. Change the http://wacomme.smugmug.com links that you hardcoded in your navbar

It's your code. If you need help, holler and we'll help.

wacomme · March 24, 2007

Softcode
Holler!!!

How do I softcode?

Andy wrote:

It's because you have hardcoded the nickname.smugmug links in your navbar. Change them, and you'll be fine. That's your code

Holler if you need help...

Andy · March 24, 2007

wacomme wrote:

Holler!!! How do I softcode?

Michael, you made these links (they are in your header html box):

<div id="NavContainer">
<ul id="Navbar"
><li id="Link1"><a href="http://wacomme.smugmug.com/Galleries">Home</a></li
><li id="Link2"><a href="http://wacomme.smugmug.com/gallery/1739420">Shop</a></li
><li id="Link3"><a href="http://wacomme.smugmug.com/gallery/1739424">About</a></li
><li id="Link4"><a href="http://wacomme.smugmug.com/gallery/1739431/1/103689540/Large">Contact</a></li
><li SMUGSEARCH</li
></ul>
</div>

Make it like this:

<div id="NavContainer">
<ul id="Navbar"
><li id="Link1"><a href="http://michael-chamberlin.com/Galleries">Home</a></li
><li id="Link2"><a href="http://michael-chamberlin.com/gallery/1739420">Shop</a></li
><li id="Link3"><a href="http://michael-chamberlin.com/gallery/1739424">About</a></li
><li id="Link4"><a href="http://michael-chamberlin.com/gallery/1739431/1/103689540/Large">Contact</a></li
><li SMUGSEARCH</li
></ul>
</div>

OK?

wacomme · March 24, 2007

Totally cool, and thank you Andy!

Andy wrote:

Michael, you made these links (they are in your header html box):

<div id="NavContainer">
<ul id="Navbar"
><li id="Link1"><a href="http://wacomme.smugmug.com/Galleries">Home</a></li
><li id="Link2"><a href="http://wacomme.smugmug.com/gallery/1739420">Shop</a></li
><li id="Link3"><a href="http://wacomme.smugmug.com/gallery/1739424">About</a></li
><li id="Link4"><a href="http://wacomme.smugmug.com/gallery/1739431/1/103689540/Large">Contact</a></li
><li SMUGSEARCH</li
></ul>
</div>

Make it like this:

<div id="NavContainer">
<ul id="Navbar"
><li id="Link1"><a href="http://michael-chamberlin.com/Galleries">Home</a></li
><li id="Link2"><a href="http://michael-chamberlin.com/gallery/1739420">Shop</a></li
><li id="Link3"><a href="http://michael-chamberlin.com/gallery/1739424">About</a></li
><li id="Link4"><a href="http://michael-chamberlin.com/gallery/1739431/1/103689540/Large">Contact</a></li
><li SMUGSEARCH</li
></ul>
</div>

OK?

mafotografix · March 25, 2007

Thank you Andy for your patience.
I applied to my codes too.

wacomme wrote:

Totally cool, and thank you Andy!

ivar · March 25, 2007

Andy wrote:

Michael, you made these links (they are in your header html box):

<div id="NavContainer">
<ul id="Navbar"
><li id="Link1"><a href="http://wacomme.smugmug.com/Galleries">Home</a></li
><li id="Link2"><a href="http://wacomme.smugmug.com/gallery/1739420">Shop</a></li
><li id="Link3"><a href="http://wacomme.smugmug.com/gallery/1739424">About</a></li
><li id="Link4"><a href="http://wacomme.smugmug.com/gallery/1739431/1/103689540/Large">Contact</a></li
><li SMUGSEARCH</li
></ul>
</div>

Make it like this:

<div id="NavContainer">
<ul id="Navbar"
><li id="Link1"><a href="http://michael-chamberlin.com/Galleries">Home</a></li
><li id="Link2"><a href="http://michael-chamberlin.com/gallery/1739420">Shop</a></li
><li id="Link3"><a href="http://michael-chamberlin.com/gallery/1739424">About</a></li
><li id="Link4"><a href="http://michael-chamberlin.com/gallery/1739431/1/103689540/Large">Contact</a></li
><li SMUGSEARCH</li
></ul>
</div>

OK?

You can also do this:

<div id="NavContainer">
<ul id="Navbar">
<li id="Link1"><a href="/Galleries">Home</a></li>
<li id="Link2"><a href="/gallery/1739420">Shop</a></li>
<li id="Link3"><a href="/gallery/1739424">About</a></li>
<li id="Link4"><a href="/gallery/1739431/1/103689540/Large">Contact</a></li>
<li>SMUGSEARCH</li>
</ul>
</div>

that way, clicking links keeps you on the domain where you are at that time. If you are on nickname.smugmug.com, it keeps you there. If you are on www.mycustomdomain.com it keeps you there as well <img src="https://us.v-cdn.net/6029383/emoji/thumb.gif" border="0" alt="" >

nphaskins · March 28, 2007

wacomme wrote:

I also have a 1and1 account. A word of caution: when you use a CNAME with 1and1, you lose the MX record (email capabilities) for that domain. There may be work-arounds using subdomains, but unless I can get this problem resolved and soon (already two weeks and a dozen emails back and forth), I may be looking for a new registrar and host. Suggestions?

Michael

Man I hope you come back and read this post. Hellooo? Are you there? I was seconds away from making the cname change at 1and1. You have email problems? I absolutely CANNOT be without my email! How is it going with that? Anybody else have problems with 1and1?

mafotografix · March 28, 2007

Hi Nphaskins - No emails if you CNAME
That's what I found out.

I've sent a couple of test emails to myself. So far I have not received any emails to my forwarding address. Before CNAMing I was able to receive them.

Now, I simply use the webmail.1and1.com to access my emails.

nphaskins wrote:

Man I hope you come back and read this post. Hellooo? Are you there? I was seconds away from making the cname change at 1and1. You have email problems? I absolutely CANNOT be without my email! How is it going with that? Anybody else have problems with 1and1?

mafotografix · March 29, 2007

Update about emailing... and its not good.
OK now even my webmail.1and1.com doesn't work. It can send out emails but cannot receive.

This is bad. I may just have to revert back to forwarding unless Smugmug points their MX Record to #MA00.1.1and1.com

I can't run my business using a free yahoo.com email, it is just not professional.

I was told that if Smugmug had email feature, CNAMing would not be a problem with emails using domain names. I'm just passing the information from 1and1.com tech.

I just want my email to work.

mafotografix wrote:

That's what I found out.

I've sent a couple of test emails to myself. So far I have not received any emails to my forwarding address. Before CNAMing I was able to receive them.

Now, I simply use the webmail.1and1.com to access my emails.

nphaskins · March 29, 2007

mafotografix wrote:

OK now even my webmail.1and1.com doesn't work. It can send out emails but cannot receive.

This is bad. I may just have to revert back to forwarding unless Smugmug points their MX Record to #MA00.1.1and1.com

I can't run my business using a free yahoo.com email, it is just not professional.

I was told that if Smugmug had email feature, CNAMing would not be a problem with emails using domain names. I'm just passing the information from 1and1.com tech.

I just want my email to work.

Ok, here is the scoop. You can do a cname on your control panel. It tiny print below it says something like "I understand...blah blah blah....I get screwed on my email...." I'm so glad I read your post before hand. Basically, with 1and1 and cname...you will lose email associated with that domain. End of story. Now, I am waiting for my domain transfer to godaddy...to make the cname change there. Their change includes MX properties...aka....email!

And I know what you mean by free emails....NOT professional.....I live through thunderbird and my email@domain.com!

mafotografix · March 29, 2007

I should do likewise too.
How long will the transfer take? And how much is GoDaddy charging you? I have orders going to take into effect this weekend. If I do it now will it be in time?

Thanks. Mike

nphaskins wrote:

Ok, here is the scoop. You can do a cname on your control panel. It tiny print below it says something like "I understand...blah blah blah....I get screwed on my email...." I'm so glad I read your post before hand. Basically, with 1and1 and cname...you will lose email associated with that domain. End of story. Now, I am waiting for my domain transfer to godaddy...to make the cname change there. Their change includes MX properties...aka....email!

And I know what you mean by free emails....NOT professional.....I live through thunderbird and my email@domain.com!

nphaskins · April 3, 2007

mafotografix wrote:

How long will the transfer take? And how much is GoDaddy charging you? I have orders going to take into effect this weekend. If I do it now will it be in time?

Thanks. Mike

Ok, transfer finally went through this morning. It took 7 days. I unlocked my domain through 1and1 before initiating the transfer. Had I not done that, it would have taken longer. Today, I made the CNAME change. I am only confused on the nameservers part. Is it supposed to be on default, custom? That I am not sure of. Now I just have to wait for my ISP's cache to run out to view my site. Oh...please anybody out there...type in my site and see if it pops up. You have never visited so your cache doesnt have my old site. The old site's background is black. The new one is almost white. Let me know! If you cant see the site, something may be wrong. Then I need Andy's help!

http://www.haskinsphotography.com

Allen · April 3, 2007

nphaskins wrote:

Ok, transfer finally went through this morning. It took 7 days. I unlocked my domain through 1and1 before initiating the transfer. Had I not done that, it would have taken longer. Today, I made the CNAME change. I am only confused on the nameservers part. Is it supposed to be on default, custom? That I am not sure of. Now I just have to wait for my ISP's cache to run out to view my site. Oh...please anybody out there...type in my site and see if it pops up. You have never visited so your cache doesnt have my old site. The old site's background is black. The new one is almost white. Let me know! If you cant see the site, something may be wrong. Then I need Andy's help!

http://www.haskinsphotography.com

I get white.

Domain forwarding question

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