Custom Pro Pricing Items not Appearing

gap2cafgap2caf Registered Users Posts: 44 Big grins
edited March 24, 2007 in SmugMug Pro Sales Support
hey! i am trying to set custom pro pricing for a wedding i am shooting this weekend. i have set it up on following the tutorial however when i log out and try to buy a test print from the gallery only wallets and one or two specialty items appear. what am i doing incorrectly? thanks in advance!
www.christyparker.smugmug.com the gallery i am trying to set up w/ pricing is under Proofs, Bacot Wedding. THANK YOU!!!

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 23, 2007
    gap2caf wrote:
    hey! i am trying to set custom pro pricing for a wedding i am shooting this weekend. i have set it up on following the tutorial however when i log out and try to buy a test print from the gallery only wallets and one or two specialty items appear. what am i doing incorrectly? thanks in advance!
    www.christyparker.smugmug.com the gallery i am trying to set up w/ pricing is under Proofs, Bacot Wedding. THANK YOU!!!

    The reason that those photos are not being offered in various print sizes is likely because the resolution on the photos are too low. You can see our resolution requirements here:
    http://www.smugmug.com/help/print-quality#minprintres
    If the photos don't have large enough resolution, the print sizes are removed from the shopping cart to guarantee the best quality.

    Let us know!

    Don't forget about Proof Delay, too :D

    http://smugmug.jot.com/WikiHome/ProofDelayForHappyCustomers
    http://smugmug.jot.com/WikiHome/ProofDelaySolveCroppingWoes
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 23, 2007
    ps: no photos in the bacot wedding gallery?
  • gap2cafgap2caf Registered Users Posts: 44 Big grins
    edited March 24, 2007
    andy, thank you so much! i am shooting the wedding tonight and just dropped a random slide into the gallery to test the ordering process. i am certain that you are correct about the low-res file. it makes sense now and i'm glad to know the "real" photographs will be offered in multiple sizes and formats. thank you again!
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