Help my tools menu is missing?

djsilver666666djsilver666666 Registered Users Posts: 77 Big grins
edited April 1, 2007 in SmugMug Support
The tool menu has disappeared! I can't create any new galleries :(:
Is this due to the maintenance?

Screenshots:
http://filefloat.com//images/SNAGIT-1040.jpg
http://filefloat.com//images/SNAGIT-1041.jpg

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 23, 2007
    djsilver666666 wrote:
    The tool menu has disappeared! I can't create any new galleries :(:
    Is this due to the maintenance?

    Screenshots:
    http://filefloat.com//images/SNAGIT-1040.jpg
    http://filefloat.com//images/SNAGIT-1041.jpg
    Hi, are you viewing from home, or an office PC? Are you behind any security, firewall etc?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • djsilver666666djsilver666666 Registered Users Posts: 77 Big grins
    edited March 23, 2007
    Andy wrote:
    Hi, are you viewing from home, or an office PC? Are you behind any security, firewall etc?
    Well, the buttons do appear in firefox and Opera, but not IE 7. It was working a couple of days before because I made new galleries and uploaded pictures just fine in IE 7.

    I have not changed any security settings, and I assume my network isn't the problem if firefox and Opera work. Any ideas?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 25, 2007
    djsilver666666 wrote:
    Well, the buttons do appear in firefox and Opera, but not IE 7. It was working a couple of days before because I made new galleries and uploaded pictures just fine in IE 7.

    I have not changed any security settings, and I assume my network isn't the problem if firefox and Opera work. Any ideas?
    Is IE7 on a different network? Is this home or office environment? Please explain the different setups, thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • storksbstorksb Registered Users Posts: 171 Major grins
    edited March 26, 2007
    djsilver666666 wrote:
    Well, the buttons do appear in firefox and Opera, but not IE 7. It was working a couple of days before because I made new galleries and uploaded pictures just fine in IE 7.

    I have not changed any security settings, and I assume my network isn't the problem if firefox and Opera work. Any ideas?

    DJSILVER,

    I had the same problem recently with IE, I cured it by doing a CTRL + F5 to do a complete page refresh.

    Hope this helps.

    Storksb
    http://storksb.smugmug.com
    :barb
  • djsilver666666djsilver666666 Registered Users Posts: 77 Big grins
    edited March 26, 2007
    Well I just tried logging in today and now it works. headscratch.gif

    I did not change any settings and nobody else did.

    Andy: This computer is on a home network I setup myself, and only I have access to. Their are no restrictions of any kind, and I have Avast as my firewall along with ClamWin and SpywareGuard. I assume that they didn't auto change any settings for those two days and then revert them back. It's just weird.

    Atleast it works now! wings.gif
  • jchinjchin Registered Users Posts: 713 Major grins
    edited March 27, 2007
    Sounds very much like another local cache issue with Microsoft Internet Explorer. I've changed mine to check on everytime I access a page instead of "automatic" and it seems to have been working better.
    Johnny J. Chin ~ J. Chin Photography
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  • djsilver666666djsilver666666 Registered Users Posts: 77 Big grins
    edited April 1, 2007
    jchin wrote:
    Sounds very much like another local cache issue with Microsoft Internet Explorer. I've changed mine to check on everytime I access a page instead of "automatic" and it seems to have been working better.
    Thanks for the tip, I've done the same now.
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