Can you pause an order?

candi

A friend just ordered some pics from my site and so I took a look at her order. I don't think she realized that the crops are off (people's heads will be missing) and I was wondering if it is possible to pause her order (either on her end or mine) to fix this. Any advice?

Thanks

candi

Andy

candi wrote:

A friend just ordered some pics from my site and so I took a look at her order. I don't think she realized that the crops are off (people's heads will be missing) and I was wondering if it is possible to pause her order (either on her end or mine) to fix this. Any advice?

Thanks

candi

We can only cancel it. Then reorder. Give us the order # and we'll try to cancel it, pls hurry - send to our help desk, thanks!

Then, please put your galleries on PROOF DELAY:

http://smugmug.jot.com/WikiHome/ProofDelayForHappyCustomers
http://smugmug.jot.com/WikiHome/ProofDelaySolveCroppingWoes

candi

Pro Order # 270466 Thanks for the advice!

p.s. you guys rock

Andy wrote:

We can only cancel it. Then reorder. Give us the order # and we'll try to cancel it, pls hurry - send to our help desk, thanks!

Then, please put your galleries on PROOF DELAY:

http://smugmug.jot.com/WikiHome/ProofDelayForHappyCustomers
http://smugmug.jot.com/WikiHome/ProofDelaySolveCroppingWoes

candi

I sent it to the help desk too (just in case you were wondering)

Sorry for all the posts

p.s. I did set the delay

Barb

candi wrote:

I sent it to the help desk too (just in case you were wondering)

Sorry for all the posts

p.s. I did set the delay

Hi,

I just sent you an email with the new order number. You should find it in your pro sales details.

Original order was canceled. You're all set!