cannot upload with Firefox

jchinjchin Registered Users Posts: 713 Major grins
edited March 27, 2007 in SmugMug Support
Is it just me? I cannot upload using Firefox on any of my 3 computers (2 XPSP2 and 1 Win2000). I can upload in IE fine on all of them.
Johnny J. Chin ~ J. Chin Photography
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Comments

  • ivarivar Registered Users Posts: 8,395 Major grins
    edited March 27, 2007
    jchin wrote:
    Is it just me? I cannot upload using Firefox on any of my 3 computers (2 XPSP2 and 1 Win2000). I can upload in IE fine on all of them.
    Hi Johnny,

    Can you give us a little more info on what's happening? What version of Firefox are you using? What uploader are you using? What exactly happens when you click on 'add photos'? Does the uploader show up? Can you add files? Do they start to upload? Do you get an error message? If so, what does it say?

    Please give us as much info as it may help us to help you.
    Ivar
    www.ivarborst.nl & smugmug
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited March 27, 2007
    Also, no need to post here and email the helpdesk. Just means I will answer you twice :D

    Please clear your cache and cookies first?
    To clear your cache:
    From the Tools menu, select Clear Private Data, and then choose Cache.

    To clear your cookies:
    Open Firefox and go to Tools | Options.
    Click Privacy.
    Click the "Show Cookies" button and then click the Remove All Cookies button

    Do you have the latest Java version installed on your computer?
    Please visit www.java.com and install the most up-to-date version.

    Then, restart your system, and let us know if that helps, please.
    Ivar
    www.ivarborst.nl & smugmug
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