Customer having problem adding photo to cart

Photo GuyPhoto Guy Registered Users Posts: 32 Big grins
edited April 2, 2007 in SmugMug Pro Sales Support
Hi All!!

I have a customer who is having a problem adding my photos to her cart. She is using a Mac.

I had a couple of friends who are on PCs add photos to their cart and they say they have no problems?

Any suggestions or ideas? I told her to check her cookies so hopefully that'll work.

Thanks!
Daniel

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 1, 2007
    Photo Guy wrote:
    Hi All!!

    I have a customer who is having a problem adding my photos to her cart. She is using a Mac.

    I had a couple of friends who are on PCs add photos to their cart and they say they have no problems?

    Any suggestions or ideas? I told her to check her cookies so hopefully that'll work.

    Thanks!
    Daniel
    Hi, best is to ask her to write us at the help desk: http://www.smugmug.com/help/emailreal

    by ANY chance, is she using IE5 on a Mac? We dropped support (as did MSFT) for that nearly 2 years ago.
    http://blogs.smugmug.com/onethumb/2005/06/30/time-to-bite-the-bullet-death-to-ie5/

    Otherwise, give us more info please, including the url from which she is trying to buy? Thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Photo GuyPhoto Guy Registered Users Posts: 32 Big grins
    edited April 1, 2007
    Hi Andy,

    Thank you for the quick response. I appreciate it.

    She is trying to buy a photo of Rice Park from my St. Paul gallery at www.DansPhotoGallery.com

    I sent her a note asking about the IE5 issue and am waiting for a reply.

    Many thanks!
    Daniel
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited April 2, 2007
    Photo Guy wrote:
    Hi Andy,

    Thank you for the quick response. I appreciate it.

    She is trying to buy a photo of Rice Park from my St. Paul gallery at www.DansPhotoGallery.com

    I sent her a note asking about the IE5 issue and am waiting for a reply.

    Many thanks!
    Daniel
    If she's using a Mac, chances are she's using Safari.
    Safari has a weird cookie setting by default. It prevents items from being saved in the cart.
    This SmugMug help-page tells you how to change it to the normal setting (click on "i'm using Safari"):

    http://www.smugmug.com/help/cookies

    Hope this helps.
    Ivar
    www.ivarborst.nl & smugmug
  • Photo GuyPhoto Guy Registered Users Posts: 32 Big grins
    edited April 2, 2007
    Looks great! Thank you for the info! I'll pass it on to her!

    I really appreciate the info both you and Andy shared!

    Daniel
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