Is two week "free" trial actually free ...

Photo GuyPhoto Guy Registered Users Posts: 32 Big grins
edited April 4, 2007 in SmugMug Pro Sales Support
I just paid for my account after my free trial. My renewal date is the same date as I originally signed up not from the date paid.

So is the free trial actually free if you decide to sign up? I realize it's only two weeks out of a year but it seems to me that if you state it's a free trial, then it doesn' cost you anything.

Daniel

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 3, 2007
    Photo Guy wrote:
    I just paid for my account after my free trial. My renewal date is the same date as I originally signed up not from the date paid.

    So is the free trial actually free if you decide to sign up? I realize it's only two weeks out of a year but it seems to me that if you state it's a free trial, then it doesn' cost you anything.

    Daniel
    We're sorry about that. We're very liberal with the trial, you can do as many as you like, and there's no up-front credit card requirement.

    If you can give me your site name, I'll put a $10 referral credit on your account, which'll be applied to next year.

    Sorry for the hassle, it's just the way the system is set up :(
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Photo GuyPhoto Guy Registered Users Posts: 32 Big grins
    edited April 3, 2007
    Andy wrote:
    We're sorry about that. We're very liberal with the trial, you can do as many as you like, and there's no up-front credit card requirement.

    If you can give me your site name, I'll put a $10 referral credit on your account, which'll be applied to next year.

    Sorry for the hassle, it's just the way the system is set up :(

    If that's the way the system is set up, that's fine.

    Your first two sentences cleared that up.

    I didn't mean to sound like I was complaining or ungrateful, I was just surprised is all.

    In the two weeks of my free trial, I have sold more photos than I did having my other provider, so please believe me when I say I am not complaining my friend. wings.gif This is my excited dance to actually have a server/provider that cares and is hands on.

    Many thanks,
    Daniel
  • Photo GuyPhoto Guy Registered Users Posts: 32 Big grins
    edited April 3, 2007
    And over 30,000 posts since 2003 Andy?!?! Spend some time with the family, will you please? :D;)

    Sorry, just being a smart A** ... ;)
  • Mike02Mike02 Registered Users Posts: 321 Major grins
    edited April 4, 2007
    I signed up for the 'free trial' almost 3 months ago... and I only recently decided to start uploading photos and purchase an account... and now youre telling me I have to pay for the 'free trial' time, including the time when I did not use it all all... wtf?

    Your 'trial' should be more truthful... ie... free trial until you pay us...

    I wouldnt expect this from such a 'friendly' site as smugmug =(
    "The single most important component of a camera is the twelve inches behind it."
    - Ansel Adams.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 4, 2007
    Mike02 wrote:
    I signed up for the 'free trial' almost 3 months ago... and I only recently decided to start uploading photos and purchase an account... and now youre telling me I have to pay for the 'free trial' time, including the time when I did not use it all all... wtf?

    Your 'trial' should be more truthful... ie... free trial until you pay us...

    I wouldnt expect this from such a 'friendly' site as smugmug =(

    Hi Mike, write to us at the help desk, we'll take care of you no worries thumb.gif Lots of ways to handle it. Start a new account, we'll move your galleries over, refund the money on the first one, and you can pay for the new one, starting now :)

    We are not evil lol3.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Mike02Mike02 Registered Users Posts: 321 Major grins
    edited April 4, 2007
    Andy wrote:
    Hi Mike, write to us at the help desk, we'll take care of you no worries thumb.gif Lots of ways to handle it. Start a new account, we'll move your galleries over, refund the money on the first one, and you can pay for the new one, starting now :)

    We are not evil lol3.gif
    Alright, thanks Andy =).

    Nope, Definitely not evil at all :P

    I was also wondering, is there any way I can keep my current site name? It's currently MMoranphotography.smugmug.com, I'm really happy with it and I would really love it, especially if I can keep my gallery under the same name. =)
    "The single most important component of a camera is the twelve inches behind it."
    - Ansel Adams.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 4, 2007
    Mike02 wrote:
    Alright, thanks Andy =).

    Nope, Definitely not evil at all :P

    I was also wondering, is there any way I can keep my current site name? It's currently MMoranphotography.smugmug.com, I'm really happy with it and I would really love it, especially if I can keep my gallery under the same name. =)
    yes, you set up a new name, mmoran1 or something, we m ove the galleries, close the old name, and you change the new acct name deal.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Mike02Mike02 Registered Users Posts: 321 Major grins
    edited April 4, 2007
    Sounds good, thanks Andy.

    I'll send a message to the help desk right when I get home tonight =).
    "The single most important component of a camera is the twelve inches behind it."
    - Ansel Adams.
  • Mike02Mike02 Registered Users Posts: 321 Major grins
    edited April 4, 2007
    One more question Andy,
    This may just be because Im a new to SM, but I cant seem to find the help desk... is it a user account I have to message, or some well hidden forum? :P
    "The single most important component of a camera is the twelve inches behind it."
    - Ansel Adams.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 4, 2007
    Mike02 wrote:
    One more question Andy,
    This may just be because Im a new to SM, but I cant seem to find the help desk... is it a user account I have to message, or some well hidden forum? :P
    http://www.smugmug.com/help/emailreal

    it's also at the bottom of every public SmugMug page :)
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited April 4, 2007
    Mike02 wrote:
    One more question Andy,
    This may just be because Im a new to SM, but I cant seem to find the help desk... is it a user account I have to message, or some well hidden forum? :P
    rolleyes1.gif Gotta laugh because I've been though the same thing.:D Click on Smumug
    at the top right of this page or the bottom of your site. Then on the Smugmug page
    click help at the top. On the help page down in the bottom left column click "Real people"
    then "email a person". You'll find the help link in the first paragraph.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • Steve CaviglianoSteve Cavigliano Super Moderators Posts: 3,599 moderator
    edited April 4, 2007
    Mike02 wrote:
    One more question Andy,
    This may just be because Im a new to SM, but I cant seem to find the help desk... is it a user account I have to message, or some well hidden forum? :P

    Hi Mike,
    Darn it, you found the Help Desk :D

    I have replied to your email and given you another option to consider. Just let us know which way you'd like us to proceed. We are very flexible rolleyes1.gif

    Steve
    SmugMug Support Hero
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