Tax time!

Rene`

:help When I order Photo from my Pro account I alway print out the order summary. (For my reciept.) Today, I realized that I don't have a date on the order summaries.

Is it possible to get a print out of all of my orders from 2006?

I also need a reciept for my Smug Mug acct.

I sent an email to help@smugmug.com but haven't had a response.

Andy

Rene` wrote:

I sent an email to help@smugmug.com but haven't had a response.

when did you email us, and did you use the email that's on record on your account?

Andy

Rene` wrote:

:help When I order Photo from my Pro account I alway print out the order summary. (For my reciept.) Today, I realized that I don't have a date on the order summaries.

Is it possible to get a print out of all of my orders from 2006?

You can get the dates, and all info, from your prosales reports in your control panel..

I also need a reciept for my Smug Mug acct.

I'll have Support Hero Steve Send you one asap.

Andy

Andy wrote:

when did you email us, and did you use the email that's on record on your account?

Rene, I've searched our entire email system and don't find one from you on this subject, today I did find all our past correspondence though....

Did you use a different email address?

Steve Cavigliano

Hello Rene,
We have sent you your receipt. If we can be of further assitance, please don't hesitate to contact us

Steve

Rene`

Andy wrote:

Rene, I've searched our entire email system and don't find one from you on this subject, today I did find all our past correspondence though....


Did you use a different email address?

I don't know what is going on, perhaps my email is lost in cyber space. (That some times happens to my voice mails too!)

Rene`

Andy wrote:

You can get the dates, and all info, from your prosales reports in your control panel..
I'll have Support Hero Steve Send you one asap.

I'm not talking about what others have ordered from my Smug Mug acct. I am talking about what I have ordered from Smug Mug. Can I really find that in the control panel???

Rene`

Steve Cavigliano wrote:

Hello Rene,
We have sent you your receipt. If we can be of further assitance, please don't hesitate to contact us

Steve

Thanks Steve!

Barb

Rene` wrote:

I'm not talking about what others have ordered from my Smug Mug acct. I am talking about what I have ordered from Smug Mug. Can I really find that in the control panel???

Hi Rene,

Your own orders, if placed while you were logged into your account, will not appear in your pro sales detail. Reason being, while logged in, you pay default prices on your own photos.

Rene`

Barb wrote:

Hi Rene,

Your own orders, if placed while you were logged into your account, will not appear in your pro sales detail. Reason being, while logged in, you pay default prices on your own photos.

Yeah, I figured that out. Does Smug Mug happen to have a record of what I purchased in 2006? - I don't have access to my Credit card statements. (And the reciepts that I printed do not include the date. ) I need to be able to show these orders as expenses.

I am crossing my fingers.

Andy

Rene` wrote:

Yeah, I figured that out. Does Smug Mug happen to have a record of what I purchased in 2006? - I don't have access to my Credit card statements. (And the reciepts that I printed do not include the date. ) I need to be able to show these orders as expenses.

I am crossing my fingers.

We do not keep those records, I'm sorry, Rene. We can, if you have order#s, give you copies of the order emails we sent you at the time you ordered your prints.

Rene`

Andy wrote:

We do not keep those records, I'm sorry, Rene. We can, if you have order#s, give you copies of the order emails we sent you at the time you ordered your prints.

I have the order emails printed out. The problem is that there is no date on them. Perhaps we need to consider that a feature that needs to be addressed. I was being very careful to print an file them. But, dang no date!

Thanks for your patience.
Rene`

Andy

Rene` wrote:

I have the order emails printed out. The problem is that there is no date on them. Perhaps we need to consider that a feature that needs to be addressed. I was being very careful to print an file them. But, dang no date!

Thanks for your patience.
Rene`

The dates are timestamped on the emails we sent you print the "headers" as well.