custom address help

nipprdog

registered a domain name with godaddy.

I set it like in the tutorial



but when I tried to go to http://www.knippixels.com, it would send me to the smugmug home page.

so I swithced to look like this


now. http://www.knippixels.com doesn't work.

obviously, I'm doing something wrong. any ideas?

Thanks, Jim

BeachBill

What do you have your custom hostname set to in your Smugmug account settings?

Once you have your Smugmug hostname set to "www.knippixels.com", you will want to change your DNS back to a CNAME pointing at www.smugmug.com.

nipprdog

BeachBill wrote:

What do you have your custom hostname set to in your Smugmug account settings?

Once you have your Smugmug hostname set to "www.knippixels.com", you will want to change your DNS back to a CNAME pointing at www.smugmug.com.

Thanks, Bill. my smugmug hostname was set to www.knippixels.com. I just switched the CNAME back to www.smugmug.com.

when I tried to go to www.knippixels.com, I still get the "you're lost, aren't you" page.

however, the GODADDY page has this disclaimer; "CNAME: Added or updated record successfully! Please allow approximately 24-48 hours for the DNS to propagate on the Internet."

I'll keep checking to see if it changes.

Thank you again for the help.

Jim

Andy

nipprdog wrote:

so I swithced to look like this


now.

:nono

That is notwhat we explicitly state in our help instructions

CNAME www.knippixels.com to www.smugmug.com put www.knippixels.com in your domain field of your control panel (it is).

If it's not working, no worries, we can sort you! Send mail to our help desk, and give us the access we need to your godaddy account (we do it all the time).

Cheers.

nipprdog

Andy wrote:

:nono

That is notwhat we explicitly state in our help instructions

CNAME www.knippixels.com to www.smugmug.com put www.knippixels.com in your domain field of your control panel (it is).

If it's not working, no worries, we can sort you! Send mail to our help desk, and give us the access we need to your godaddy account (we do it all the time).

Cheers.

Thanks, Andy.

the changes were made, and the email has been sent.

Thanks again,

Jim

BeachBill

Jim,

Here is what your DNS is currently advertising:

host www.knippixels.com
www.knippixels.com is an alias for knippixels.com.
knippixels.com has address 64.202.189.170
knippixels.com mail is handled by 0 smtp.secureserver.net.
knippixels.com mail is handled by 10 mailstore1.secureserver.net.

Translation:

There is a CNAME for www.knippixels.com but it points to "knippixels.com" instead of "www.smugmug.com". If you get that CNAME changed, your domain will start working with your Smugmug account.

nipprdog

BeachBill wrote:

Jim,

Here is what your DNS is currently advertising:

host www.knippixels.com
www.knippixels.com is an alias for knippixels.com.
knippixels.com has address 64.202.189.170
knippixels.com mail is handled by 0 smtp.secureserver.net.
knippixels.com mail is handled by 10 mailstore1.secureserver.net.

Translation:

There is a CNAME for www.knippixels.com but it points to "knippixels.com" instead of "www.smugmug.com". If you get that CNAME changed, your domain will start working with your Smugmug account.

Bill, this is what looks like now, and has for two days;



that's right, isn't it?

per Andy's request, I emailed the help desk with the needed info to fix it. I'm confident that they will.

thanks again, Bill.

Jim

BeachBill

nipprdog wrote:

Bill, this is what looks like now, and has for two days;



that's right, isn't it?

per Andy's request, I emailed the help desk with the needed info to fix it. I'm confident that they will.

thanks again, Bill.

Jim

Change the first line to "www" points to "www.smugmug.com"
and delete the second line "www" points to "@"

(if the smugmug wizards haven't done it already)

nipprdog

BeachBill wrote:

Change the first line to "www" points to "www.smugmug.com"
and delete the second line "www" points to "@"

(if the smugmug wizards haven't done it already)

Bill, I sincerely appreciate your efforts to help me here. I could make those changes, but not sure if I should.....

for one, I emailed the info to the help desk, per Andy's request, so they could fix it. I don't want to ruffle any feathers here by changing settings after I asked them to. (I already have a problem with putting threads in the wrong forums:D )

second, if I'm reading it right, you're telling me change it to www points to www.smugmug.com.

but Andy said change it to www.knippixels.com points to www.smugmug.com.

maybe that's the same thing, I don't know. its all new to me.

again, Bill, I appreciate the help. but for the stated reasons, I haven't made any changes yet.

(I've been hoping Andy will chime in and say either "Jim, go ahead and do it" or "Jim, don't do it" .)

btw, I realize that this got started because I didn't follow the instructions exactly in the beginning.

Thanks

Jim

Andy

nipprdog wrote:

(I've been hoping Andy will chime in and say either "Jim, go ahead and do it" or "Jim, don't do it" .)

Jim, go ahead and do it.

Or write the help desk, give us the access, and we'll do it for you

nipprdog

Andy wrote:

Jim, go ahead and do it.

Or write the help desk, give us the access, and we'll do it for you

It wouldn't let me set the first box oif line one to just 'www', so I left it at www.knippixels.com. then, I deleted the second line, as Bill mentioned.

and now...... IT WORKS!!

Andy, I emailed the help desk with the access info on thursday afternoon. do I need to send them "disregard previous message" email, since it now works?

once again, thnks Andy and Bill.

Andy

nipprdog wrote:

It wouldn't let me set the first box oif line one to just 'www', so I left it at www.knippixels.com. then, I deleted the second line, as Bill mentioned.

and now...... IT WORKS!!

Andy, I emailed the help desk with the access info on thursday afternoon. do I need to send them "disregard previous message" email, since it now works?

once again, thnks Andy and Bill.

I'm the help desk, too

It's all good.