where did my header go?
pics-ell
Registered Users Posts: 55 Big grins
yesterday i uploaded some photos using the new mac uploader. i don't know if that had an affect, but now one of my galleries, smugmug.com/gallery/1144260 is not following the theme/look of the rest. my header has been replaced by the smugmug header. i have tried to fix the problem by "customizing gallery" but to no avail...
and actually i think the problem has something to do with the gallery customization step b/c i just tried to create another new gallery and it had my header until i went in and tried to change the privacy stuff and the display to thumbnail, etc. since it was new i just trashed it (as i did a new gallery yesterday). i'd prefer not to have to trash the antiwar gallery (1144260) and start over since it was already existing and i'm still switching files from the pc, etc...but i will if i have to.
i realize that this is probably got something to do with the supposed superflous code that i have - but i don't get it... (and interestingly enough i i just realized that part of the issue might be the fact that the gallery should be pics-ell.com/gallery/xxxxxx rather than smugmug.com/gallery/xxxxx, but i don't know what to do to change that)
can someone help? :scratch
thanks,
ellen
pics-ell.smugmug.com
and actually i think the problem has something to do with the gallery customization step b/c i just tried to create another new gallery and it had my header until i went in and tried to change the privacy stuff and the display to thumbnail, etc. since it was new i just trashed it (as i did a new gallery yesterday). i'd prefer not to have to trash the antiwar gallery (1144260) and start over since it was already existing and i'm still switching files from the pc, etc...but i will if i have to.
i realize that this is probably got something to do with the supposed superflous code that i have - but i don't get it... (and interestingly enough i i just realized that part of the issue might be the fact that the gallery should be pics-ell.com/gallery/xxxxxx rather than smugmug.com/gallery/xxxxx, but i don't know what to do to change that)
can someone help? :scratch
thanks,
ellen
pics-ell.smugmug.com
pics-ell
0
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Hi
Go into that gallery, and click on gallery tools, then customize gallery. Scroll down to security & privacy and check no for hide owner. That should fix it for you
Smug since 2006
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http://dgrin.smugmug.com/gallery/2720246
What does Hide Owner Do?
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i've tried both show owner and hide owner. neither brings back my header. show owner only shows the breadcrumbs, which i don't usually show b/c my header contains a navbar
You cannot have HIDE OWNER and your customization. I turned it off, and you are fine now, just like we said you'd be
http://www.pics-ell.com/gallery/1144260
OK?
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ummmm...okay. i thought i had tried that. thanks, and so sorry to be such an obvious waste of time for you. it won't happen again.
Have a great weekend
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Also on the help page, "Hide owner removes all mention of the owner of the gallery (you!), all links back to your homepage, and any customization power or pro users may have on the rest of their site. This allows you to link a gallery to someone so they can't find their way back to your homepage."
But we're open to making it easier
Here's what it says in the customize gallery screen, where hide owner is enabled/disabled. There's a ?helpie and also fixed text there...
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Based on your comments (and the postings I've seen here on the topic), it appears that a significant number of customers are only seeing the phrase "Hide Owner" and are not understanding the full extent of selecting that option, so there's no mystery about why they don't realize it effects their customizations when they don't read the help text.
You can't fix that problem with better help screens and better documentation screens. We have facts that a significant number of users are not reading that info and making it better will not fix the fact that they don't find or read it in the first place. Further, the option has a label on it that appears to have nothing to do with custom header/footer customizations.
The ONLY ways I know of to fix this problem are as follows:
- Pick different words than "Hide Owner" that are morely likely to convey the full meaning and impact of the choice.
- Change the structure/presentation of the user interface so customers are more likely to see the other words or help info related to this choice. For example, if the UI wasn't limited to two words that label the choice (but could include a 5-10 word label), then you could include a much more meaningful description of the impact of the choice in a way that the user could not miss. For example, in the security/privacy section of the customization dialog, the help strings to the right of the radio buttons are pushed way to the right (because of the password edit field lengths and the choice of formatting). In most other areas of that page, the help strings are right next to the radio choices.
- Add a prompt dialog to confirm the choice that tries to explain the full impact of the choice
- "When logged in", add something in the header/footer area on "hide owner" galleries that tells the user why they aren't seeing their custom header/footer and other customizations (e.g. "Custom header/footer not displayed because of 'Hide Owner' setting in gallery customization").
- Separate the two effects into two radio choices so a user explicitly chooses "Hide Custom URL" separately from "Hide Page Customizations". While "Hide Custom URL" without "Hide Page Customizations" might still make it possible to figure out which user owned the page, it would still be doing what is says ("Hiding Custom URL").
- Some combination of multiple things above.
Some user interface changes could 100% solve this confusion. Help text changes will not fix it.Homepage • Popular
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Great thoughts, John
I'll be sure that Anne sees this.
I can't say significant... hundreds of thousands of accounts, and a few/several questions a month about it.... not sure where this stands versus other topics we get asked questions about, but I'm going to examine that
Whenever folks have questions about things, if we have to spend time helping clear things up, vs. "self-service," well it's time on both the user and us that is better spent on other stuff. So we'll see what we can do!
Thanks again!
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Thanks for listening. I'm sure you probably also realize that the people you see confused about something here or in the help mailbox are probably only a fraction of the people that actually have the problem or confusion.
<soapbox>
It's been my experience that a commitment to great interface and usability is more about understanding and fixing every usability issue that you can easily understand rather than trying to figure out whether a given issue is important enough to "prioritize". This may sound counter-intuitive or sound like it's ignoring business priority, but great usability always contains some element of an almost "irrational" commitment to fixing every usability issue you come to understand - particularly when they aren't hard to fix.
</soapbox>
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