Uh-oh. 1D mkII major malfunction

wxwax

A few hours in the sun, shooting baseball.

Late in the afternoon, this happened. Changed cards and changed lenses. Same problem.

A trip to Canon, I assume. Anyone have a guess as to what broke?

wxwax

Two more examples.

wxwax

And one more.

DavidTO

wxwax wrote:

Anyone have a guess as to what broke?

Yes. The camera. Definitely the camera.

Scott_Quier

I would have to say it's the shutter, but those diagonal bands would really scare me. I'm betting you're going to have to get the shutter replaced. I would be really interested in learning what Canon has to say about this.

wxwax

Scott_Quier wrote:

I would have to say it's the shutter, but those diagonal bands would really scare me. I'm betting you're going to have to get the shutter replaced. I would be really interested in learning what Canon has to say about this.

Yeah, I can see a stuck shutter when I lock the mirror up. In to Canon it goes.

22,700 actuations.

pathfinder

It happens. I had to have the shutter replaced in my 1DsMkll with no more use than that also, Sid.

Canon fixed it without question, and I was not the original owner - It was Andy's originally. No worries, mate. Send it in.

Andy

Shutter issue.

ian408

Yup. Shutter.

Pezpix

Yup, shutter problem. My 1dsMII just went through something very similar recently and it got sent to Canon here in Irvine. I am picking it up on Wednesday and am very anxious to see if they fixed the problem. I know that shortly before that mine began to show the same problems, I was seeing focusing issues one single point AF.

Hope they take good care of your baby Gus!

wxwax

Or Sid. Any three letters will do.

Thanks, Pez!

Maestro

Oh man, sorry to hear this. I hope Canon gets it fixed in a timely manner for you.

dogwood

I'm had great service from Canon Irvine, if that makes any difference to you. Had an IS lens fixed and they were both fast and easy to deal with on the phone. I think it was a week and half total repair time including shipping, and that was over the Thanksgiving holiday too-- 'course I'm in Oregon so that may have sped up the shipping (usually only a day or two to Cali).

Mike02

It's a broken shutter, it happened to Karl Grobl on one of his mark II's, luckily, canon fixed it for free :P.

wxwax

Yes, I sent it off to Canon's facility in New Jersey today, dogwood.

For anyone interested, here are some quickie shots of the shutter, before I packed it up.

David_S85

Oooooh, Sid, that's just nasty looking inside.
Hope everything goes well at Canon for you.

wxwax

David_S85 wrote:

Oooooh, Sid, that's just nasty looking inside.
Hope everything goes well at Canon for you.

Thanks, David. The Canon guy didn't sound fazed. He called it a vane.

We'll see. :uhoh

ziggy53

Wow, that is some compelling "prima facie" evidence of something gone terribly wrong. Wishing you a speedy return of the camera.

wxwax

Thanks, Ziggy.

I've no doubt that Canon will fix it, make it good as new.

Assuming that it gets a new shutter assembly, I wonder what that does to the resale value of the camera? I'm usually leery of buying something that's had a major repair. On the other hand, I've heard some speculate that a brand new shutter, with its consequent fewer clicks, might actually add to the camera's appeal. I wonder.

DavidTO

wxwax wrote:

Thanks, Ziggy.

I've no doubt that Canon will fix it, make it good as new.

Assuming that it gets a new shutter assembly, I wonder what that does to the resale value of the camera? I'm usually leery of buying something that's had a major repair. On the other hand, I've heard some speculate that a brand new shutter, with its consequent fewer clicks, might actually add to the camera's appeal. I wonder.

I would think the resale would go up. It's got a brand new shutter!

wxwax

DavidTO wrote:

I would think the resale would go up. It's got a brand new shutter!

Sure hope so!

ziggy53

wxwax wrote:

Thanks, Ziggy.

I've no doubt that Canon will fix it, make it good as new.

Assuming that it gets a new shutter assembly, I wonder what that does to the resale value of the camera? I'm usually leery of buying something that's had a major repair. On the other hand, I've heard some speculate that a brand new shutter, with its consequent fewer clicks, might actually add to the camera's appeal. I wonder.

The shutter box and mirror assembly are the two major moving components of a modern dSLR. If those items are replaced, it's almost like a new camera, from a mechanical perspective.

From an electronic perspective, total hours of service is the major determinant, as well as cycles of the major circuits and power actuations. Since the electronics are more difficult to gauge, many folks rely on the number of actuations as a primary indication of service. I'm not sure when, if ever, the number of actuations counter gets reset. Could that happen with a mirror box replacement? Perhaps you will find out for us?

wxwax

ziggy53 wrote:

I'm not sure when, if ever, the number of actuations counter gets reset. Could that happen with a mirror box replacement? Perhaps you will find out for us?

Sure, we'll find out.

The counter stands at just over 22,700 right now.

My guess is that the number stays the same.

W.W. Webster

wxwax wrote:

My guess is that the number stays the same.

My guess is Canon will reset it to zero. Please post back with the outcome.

gpphotos

bah, your shutter is fine...but look at all that dust on your sensor!

run your camera through the dishwasher to get that sensor nice and clean!

wxwax

gpphotos wrote:

bah, your shutter is fine...but look at all that dust on your sensor!

run your camera through the dishwasher to get that sensor nice and clean!

Anyone who's shot their camera/lenses in order to sell them, can tell you that the image shows stuff the naked eye can't see.

The sensor is fine, no problems with these images, taken that day.

Pezpix

Ok wxwax, I just recieved my camera back last night after it took a brief vacation to the Irvine facility for its repairs... Here is the service details from Canon

- We have examined the product according to your request, and it was found that the internal component was inoperative the shutter did not operate properly. The internal component was replaced. Other electrical adjustments, inspection and cleaning and parts replacements were carried out.

I'll be taking it for a test shoot this morning and report back if things have improved. wxwax, I forgot to ask, are you part of CPS? If so, hopefully they can expedite your repairs even faster.

wxwax

Pezpix wrote:

Ok wxwax, I just recieved my camera back last night after it took a brief vacation to the Irvine facility for its repairs... Here is the service details from Canon

I'll be taking it for a test shoot this morning and report back if things have improved. wxwax, I forgot to ask, are you part of CPS? If so, hopefully they can expedite your repairs even faster.

No, I'm not part of CPS.

So, how long did your repair take?

And if you have the camera counter software, did they reset the counter?

Pezpix

wxwax wrote:

No, I'm not part of CPS.

So, how long did your repair take?

And if you have the camera counter software, did they reset the counter?

Well, my repairs took about 4 days, but I was out of town for a week and wasnt able to actually pick it up but based on previous trips to the Irvine facility, I'd expect it to take them about 7 working days to get your camera in order. If they are really fast, you can cut that number down to 4-5 days and if they are really backed up, it could take as long as 10 days. Keep in mind, you will lose three days to shipping and receiving the camera as well, so prepare for at least a 10-15 day turnaround period for you to get your goods back (IMO anyway)

I dont have the camera counter software, so unfortunately I have no basis of knowledge about acuations on my camera. But, if you are in doubt at all about the sensor or shutter, mention that to them and they can replace it for you as well. Keep in mind that once you get your camera repaired, if there is any problem related to the repair, it can be sent back to Canon for repair free of charge for up to a year (I think anyway).

Zanotti

Now that I see Harry is back in business - is this one back from the shop yet?

I would have to think the Canon would ourperform Nikon in the repair business as well......:hide

Zanotti

Bump, cuz I am curious about the outcome!