Please cancel sale 286339

PeterLyonsPeterLyons Registered Users Posts: 158 Major grins
edited April 28, 2007 in SmugMug Pro Sales Support
Hello!

I had e-mail contact with this client this morning, and he's explained that he tried to cancel this order after accidentally buying a print when what he wanted was a 1 megapixel download--an item that's about half the cost of the 8x10 he wound up ordering. The status is still "processing and printing". Can you guys stop the printing and shipping from your end?

thanks!
Peter

Comments

  • PeterLyonsPeterLyons Registered Users Posts: 158 Major grins
    edited April 28, 2007
    is there a way I can undo a sale?
    Please see my post under the sales support forum. The client accidentally ordered the wrong thing.
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited April 28, 2007
    PeterLyons wrote:
    Please see my post under the sales support forum. The client accidentally ordered the wrong thing.
    Sorry we missed your other post, Peter. We don't usually do that.

    If you need fast help, always contact us at the helpdesk first, please.

    Please email us at the helpdesk with the information on the order, and we'll see what we can do for you thumb.gif
    Ivar
    www.ivarborst.nl & smugmug
  • PeterLyonsPeterLyons Registered Users Posts: 158 Major grins
    edited April 28, 2007
    ivar wrote:
    Sorry we missed your other post, Peter. We don't usually do that.

    If you need fast help, always contact us at the helpdesk first, please.

    Please email us at the helpdesk with the information on the order, and we'll see what we can do for you thumb.gif

    No problem; thanks!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 28, 2007
    PeterLyons wrote:
    Hello!

    I had e-mail contact with this client this morning, and he's explained that he tried to cancel this order after accidentally buying a print when what he wanted was a 1 megapixel download--an item that's about half the cost of the 8x10 he wound up ordering. The status is still "processing and printing". Can you guys stop the printing and shipping from your end?

    thanks!
    Peter
    Peter, our print process is highly automated, and once the orders are in the system, as a rule, they can't be stopped. This order has already printed and shipped.

    I have refunded your customer's money, so please have him order a download now. No worries, we guarantee everything! http://www.smugmug.com/prints/our-guarantee.mg
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PeterLyonsPeterLyons Registered Users Posts: 158 Major grins
    edited April 28, 2007
    Andy wrote:
    Peter, our print process is highly automated, and once the orders are in the system, as a rule, they can't be stopped. This order has already printed and shipped.

    I have refunded your customer's money, so please have him order a download now. No worries, we guarantee everything! http://www.smugmug.com/prints/our-guarantee.mg

    Andy, thanks so much. That's fantastic customer service!

    Peter
  • PeterLyonsPeterLyons Registered Users Posts: 158 Major grins
    edited April 28, 2007
    PeterLyons wrote:
    Andy, thanks so much. That's fantastic customer service!

    Peter

    BTW, I'd gladly cover the expense on your end from my next profit check. This wasn't your fault at all; my client just got confused and ordered something he didn't want.

    thanks again...
    Peter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 28, 2007
    PeterLyons wrote:
    BTW, I'd gladly cover the expense on your end from my next profit check. This wasn't your fault at all; my client just got confused and ordered something he didn't want.

    thanks again...
    Peter
    No way - that's not how the guarantee works thumb.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
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