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Emergency Maintenance - May 25th, 2007

onethumbonethumb Administrators Posts: 1,269 Major grins
edited May 27, 2007 in SmugMug Support
Hey all,

We missed releasing a major new feature during our maintenance window last night, but it's possible we'll attempt it tonight instead. If so, it'll be during the same hours: 20:00 Pacific tonight to 03:00 Pacific tomorrow morning. We're still testing, so I'm not sure yet if this is a go or a no go, but we'll keep you posted. Things are looking fairly good right now.

We are going to try something new tonight. If it doesn't work, please don't kill me, but we're gonna try to put the site into 'Read Only' mode so people can still browse your photos, see them embedded out on the net, etc.

But that means you won't be able to upload new photos, log in, edit captions, leave comments, etc. Only view. There will be a big notice on the top of each page letting you know the site is currently undergoing maintenance, is in read-only mode, and may go offline at any time.

There will probably be a few minutes here and there where the site may not be as speedy, but if this test goes well, it should remain mostly online throughout the release.

Wish us luck!
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    PezpixPezpix Registered Users Posts: 391 Major grins
    edited May 25, 2007
    Good luck and thanks for the heads up thumb.gif
    Professional Ancient Smugmug Shutter Geek
    Master Of Sushi Noms
    Amateur CSS Dork
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    cmasoncmason Registered Users Posts: 2,506 Major grins
    edited May 25, 2007
    Sounds like a good compromise...nice idea
    Photos
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    DavidTODavidTO Registered Users, Retired Mod Posts: 19,160 Major grins
    edited May 25, 2007
    Thank you for read-only! Work has to get done, but this goes a long way to minimizing the pain. clap.gif
    Moderator Emeritus
    Dgrin FAQ | Me | Workshops
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    rich56krich56k Registered Users Posts: 547 Major grins
    edited May 25, 2007
    Hi Don,

    Might be a good idea to send a heads up message to the control panels
    of all smugmuggers - I believe you've done this in the past - it was a good
    method of alerting us.....deal.gifthumb.gif
    thanks,
    rich56k

    EDIT: Thanks Don!! thumb.gifthumb.gif
    Now thats customer service, deal.gif
    Smugmug continues to set the standard!!
    :D:D:Dclap.gif:D:D:D
    http://HooliganUnderground.com
    Member: ASMP; EP; NPPA; CPS
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    ElginetPhotosElginetPhotos Registered Users Posts: 134 Major grins
    edited May 25, 2007
    When?
    I'll be in bed. Have at it and good luck! :D
    Bill O'Neill - Media and Fire Photography
    ________________
    www.elginet.com - www.elginet.smugmug.com
    Toys: Nikon D3x, D300s w/MD10 grip, D300, Fuji S3Pro &S2Pro,
    Nikon 18-200 VR, Nikkor 80-200 2.8, Nikon 105mm 2.8
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    onethumbonethumb Administrators Posts: 1,269 Major grins
    edited May 26, 2007
    onethumb wrote:
    Hey all,

    We missed releasing a major new feature during our maintenance window last night, but it's possible we'll attempt it tonight instead. If so, it'll be during the same hours: 20:00 Pacific tonight to 03:00 Pacific tomorrow morning. We're still testing, so I'm not sure yet if this is a go or a no go, but we'll keep you posted. Things are looking fairly good right now.

    Just FYI, we *are* shipping this tonight. Any minute now we'll begin.

    Thanks!
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    AllenAllen Registered Users Posts: 10,013 Major grins
    edited May 26, 2007
    Hey, dig that message, really neat.thumb.gif


    However the SuperHero photos don't show.headscratch.gif
    Oops no photos are showing.
    Al - Just a volunteer here having fun
    My Website index | My Blog
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    LexLex Registered Users Posts: 262 Major grins
    edited May 26, 2007
    Yeah, I got no photos at all showing now either, just thumbnails for each gallery, but you click a gallery, it's like it's completely empty...

    A bit frustrating when you have a new camera you wanted to show some pics to folks. Links to 2 photos I posted at my forum earlier are still showing up, but nothing inside smugmug directly...
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    pmalandpmaland Registered Users Posts: 72 Big grins
    edited May 26, 2007
    Allen wrote:
    Oops no photos are showing.

    Same here:

    Error: 'console' is undefined
    - Phil
    http://www.philmaland.com/
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited May 26, 2007
    If your photos aren't showing up...please switch to another style other than SmugMug. It appears to be working for some browsers but not others... we are currently looking into the problem.
    David Parry
    SmugMug API Developer
    My Photos
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    AllenAllen Registered Users Posts: 10,013 Major grins
    edited May 26, 2007
    Well, at lease they tried to have the photos. Maybe best not to worry about
    them so they can concentrate get everything updated.
    Al - Just a volunteer here having fun
    My Website index | My Blog
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    AllenAllen Registered Users Posts: 10,013 Major grins
    edited May 26, 2007
    devbobo wrote:
    If your photos aren't showing up...please switch to another style other than SmugMug. It appears to be working for some browsers but not others... we are currently looking into the problem.
    Great, that worked.clap.gif

    However, popular shows this.rolleyes1.gif
    Sorry, you don't have any rated photos
    Al - Just a volunteer here having fun
    My Website index | My Blog
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    SeymoreSeymore Banned Posts: 1,539 Major grins
    edited May 26, 2007
    Don... Want to thank you for the FYI. I was nice to find this post so easily once I saw that I was unable to login.

    So, what is this "major new feature"? Does it pertain to all accounts?
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited May 26, 2007
    SmugMug style should now be working properly.
    David Parry
    SmugMug API Developer
    My Photos
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited May 26, 2007
    Seymore wrote:
    So, what is this "major new feature"? Does it pertain to all accounts?
    yes mwink.gif

    but i don't want to steal Don's thunder
    David Parry
    SmugMug API Developer
    My Photos
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    Matthew SavilleMatthew Saville Registered Users, Retired Mod Posts: 3,352 Major grins
    edited May 26, 2007
    The "window shopping" mode is good. That way people know what's up, and hopefully there won't be customers caught with huge print orders lost... (Are shopping carts like, frozen during this "window shopping" session? Or are they emptied? :-(

    Take care,
    -Matt-
    “My first thought is always of light.” – Galen Rowell
    My SmugMug Portfolio • My Astro-Landscape Photo Blog • Dgrin Weddings Forum
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    onethumbonethumb Administrators Posts: 1,269 Major grins
    edited May 26, 2007
    Matthew Saville wrote:
    The "window shopping" mode is good. That way people know what's up, and hopefully there won't be customers caught with huge print orders lost... (Are shopping carts like, frozen during this "window shopping" session? Or are they emptied? :-(

    Take care,
    -Matt-

    They're frozen. They'll unfreeze when we go back out of 'window shopping' mode.

    Speaking of which, things are going well. We're nearly 50% done, best guess, so we have a few hours left to go.

    Thanks for being patient!
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    W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited May 26, 2007
    onethumb wrote:
    We are going to try something new tonight. If it doesn't work, please don't kill me, but we're gonna try to put the site into 'Read Only' mode so people can still browse your photos, see them embedded out on the net, etc.
    How good can you guys get? You just keep resetting the standard for customer-focus. I just want to say I appreciate it! thumb.gif
    onethumb wrote:
    Wish us luck!
    Good luck!
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
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    ChrisBlazeChrisBlaze Registered Users Posts: 54 Big grins
    edited May 26, 2007
    so what's the new feature?
    Visit my gallery

    www.chrisblaze.net
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 26, 2007
    ChrisBlaze wrote:
    so what's the new feature?
    It's all in here. :D
    In short it should add keywords and search for private galleries as far as I know.

    Sebastian
    Sebastian
    SmugMug Support Hero
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    DalantechDalantech Registered Users Posts: 1,519 Major grins
    edited May 26, 2007
    Thanks for the window shopping mode! I do a weekly macro / closeup thread on DP Review (as "John K") and I use SmugMug to host the images for it. Awesome that you can do maintenance and the macro thread still has my images in it! bowdown.gif
    My SmugMug Gallery

    Looking for tips on macro photography? Check out my Blog: No Cropping Zone.
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited May 26, 2007
    rainforest1155 wrote:
    It's all in here. :D
    In short it should add keywords and search for private galleries as far as I know.

    Sebastian

    SmugIslands
    David Parry
    SmugMug API Developer
    My Photos
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    onethumbonethumb Administrators Posts: 1,269 Major grins
    edited May 26, 2007
    Things are going great so far.

    Current ETA is to turn off 'window shopping' mode somewhere around 0400 Pacific.

    After that, there will still be some lag (unknown how long just yet, but likely a few hours) on some of the new search features, but the rest of the site should be fully functional and operational, and the search lag should catch up fairly fast.

    Thanks so much for being patient with us!

    More as I get it. :)
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 26, 2007
    Looks like you're completely back in action?! thumb.gif

    Sebastian

    EDIT: Woohoo! ...and you finally brought me my timeline on the homepage! Thx!
    Sebastian
    SmugMug Support Hero
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 26, 2007
    rainforest1155 wrote:
    EDIT: Woohoo! ...and you finally brought me my timeline on the homepage! Thx!
    Don is sneaky-good like that. I noticed it, too - and then thought of you and a few thousand others that didn't have it on homepage yet (if you wanted it) clap.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 26, 2007
    onethumb wrote:
    After that, there will still be some lag (unknown how long just yet, but likely a few hours) on some of the new search features, but the rest of the site should be fully functional and operational, and the search lag should catch up fairly fast.
    Can you maybe define lag? Will we be able to search in private galleries yet or not while being signed in?
    Lag would mean yes, but taking some more time to present me the result page. What I'm currently getting while searching for words included in captions of private galleries is nothing.


    Thanks,
    Sebastian
    Sebastian
    SmugMug Support Hero
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 26, 2007
    Andy wrote:
    Don is sneaky-good like that. I noticed it, too - and then thought of you and a few thousand others that didn't have it on homepage yet (if you wanted it) clap.gif
    Good to have you back Andy! How was the trip?

    Due to the maintenance I checked the team gallery and discovered your face in there as well. Looks a bit creepy. So this going to be your this years halloween avatar? :D

    All the best,
    Sebastian
    Sebastian
    SmugMug Support Hero
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited May 26, 2007
    rainforest1155 wrote:
    Can you maybe define lag? Will we be able to search in private galleries yet or not while being signed in?
    Lag would mean yes, but taking some more time to present me the result page. What I'm currently getting while searching for words included in captions of private galleries is nothing.


    Thanks,
    Sebastian

    Sebastian,

    It could be a few hours before you can return results for private albums.

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 26, 2007
    devbobo wrote:
    It could be a few hours before you can return results for private albums.
    Okay, good to know as long as it's not many months like with timeline. :D
    Speaking of timeline again: Any chance that it'll work with private albums as well? Preferably as an option to be turned on/off as I need it.

    Sebastian
    Sebastian
    SmugMug Support Hero
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited May 26, 2007
    rainforest1155 wrote:
    Okay, good to know as long as it's not many months like with timeline. :D
    Speaking of timeline again: Any chance that it'll work with private albums as well? Preferably as an option to be turned on/off as I need it.

    Sebastian

    Gotcha: private galleries will not show up in visitor searches on your SmugMug pages, but password-protected albums will. Keywords for private galleries won't work for visitors, but will for you when you're logged in.
    David Parry
    SmugMug API Developer
    My Photos
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