I give up

cdonovancdonovan Registered Users Posts: 724 Major grins
edited August 10, 2007 in SmugMug Pro Sales Support
I am soo frustrated with the custom pro pricing...I entered and entered and entered the pricing in this gallery and each time I log out to check...it doesn't have what I have just loaded into it...

What am I doing wrong
http://www.cdonovanphotos.smugmug.com/gallery/2824282

Comments

  • Ann McRaeAnn McRae Registered Users Posts: 4,584 Major grins
    edited May 29, 2007
    I have two guesses. The first is what typically happens when I do this: I forget to hit the save button.
    The second may be that you need to clear your cache to see the changes.

    Could be other reasons, though.

    ann
    cdonovan wrote:
    I am soo frustrated with the custom pro pricing...I entered and entered and entered the pricing in this gallery and each time I log out to check...it doesn't have what I have just loaded into it...

    What am I doing wrong
    http://www.cdonovanphotos.smugmug.com/gallery/2824282

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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 29, 2007
    List out your steps exactly. We can help :D

    Don't give up!
    Andy

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  • HomeRunHomeRun Registered Users Posts: 4 Beginner grinner
    edited May 29, 2007
    Bulk Pricing Problems
    I too am having problems doing a bulk change of gallery pricing! Here's what I'm doing:

    1. Set custom pro pricing for a gallery named "Standard Pricing". All fields either have a price in them or 0.00.
    2. Save
    3. Logout and confirm prices are set.
    4. Login
    5. Go to the "Standard Pricing" gallery and select custom pro pricing.
    6. Choose the galleries(bulk) option.
    7. Select the "Standard Pricing" gallery as the gallery I want the prices to be copied from
    8. Select all Galleries.
    9. Deselect the galleries that I don't want the prices changed on.
    10. Click Save.

    At this point, IE6 on WinXP ME either times out, or, I'm immediatly taken back to the photo page int the Standard Gallery where I started the gallery pricing change from.

    In either case, the changes are not made to the pricing in the galleries I had selected for the bulk pricing changes to be made to.

    David
    homerun.smugmug.com
  • cdonovancdonovan Registered Users Posts: 724 Major grins
    edited May 30, 2007
    Andy wrote:
    List out your steps exactly. We can help :D

    Don't give up!

    I am following the instruction vid to set up a gallery prices. I get them all entered...I click to apply this to "filled" I click apply I really can't see that anything happens...I click save....log out, open up firefox...and all it has that can be purchased are some of the "gifts" I have applied pricing to various different prints and other gifts that are showing up First show of the season is this weekend...I've been wasting my time trying to get this set up for a week now...Man am I frustrated:bash
  • akbdeckakbdeck Registered Users Posts: 18 Big grins
    edited May 30, 2007
    HomeRun wrote:
    I too am having problems doing a bulk change of gallery pricing! Here's what I'm doing:

    1. Set custom pro pricing for a gallery named "Standard Pricing". All fields either have a price in them or 0.00.
    2. Save
    3. Logout and confirm prices are set.
    4. Login
    5. Go to the "Standard Pricing" gallery and select custom pro pricing.
    6. Choose the galleries(bulk) option.
    7. Select the "Standard Pricing" gallery as the gallery I want the prices to be copied from
    8. Select all Galleries.
    9. Deselect the galleries that I don't want the prices changed on.
    10. Click Save.

    At this point, IE6 on WinXP ME either times out, or, I'm immediatly taken back to the photo page int the Standard Gallery where I started the gallery pricing change from.

    In either case, the changes are not made to the pricing in the galleries I had selected for the bulk pricing changes to be made to.

    David
    homerun.smugmug.com

    This is also an issue with all Bulk setting not being applied when changes are made.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 30, 2007
    cdonovan wrote:
    I am soo frustrated with the custom pro pricing...I entered and entered and entered the pricing in this gallery and each time I log out to check...it doesn't have what I have just loaded into it...

    What am I doing wrong
    http://www.cdonovanphotos.smugmug.com/gallery/2824282
    Ok the problem is you are trying to price an image that is too small for all products.

    The reason that those photos are not being offered in various print sizes is because the resolution on the photos are too low. You can see our resolution requirements here:
    http://www.smugmug.com/help/print-quality#minprintres
    If the photos don't have large enough resolution, the print sizes are removed from the shopping cart to guarantee the best quality.

    Upload a real photo to that gallery so you can price all items.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • cdonovancdonovan Registered Users Posts: 724 Major grins
    edited May 30, 2007
    Thank you for the reply andy!

    No I am wondering what my best course of action is going to be. I was hoping to just set up the pricing now and then upload the photos when they are done...haven't even been to the show yet, basically what I was hoping to do was just dump them once they are edited, and let them take care of themselves....

    should i create a private passworded dummy gallery now with a high res photo and then just copy that pricing once the photos from the show are ready?

    This might be the best way...read quickest and easiest for me...what are your thoughts....I will probably be uploading approx 1000 photos once I do have them done...so I want to prepare to make the transistion as easy as possible!
    ne_nau.gif
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 31, 2007
    cdonovan wrote:

    should i create a private passworded dummy gallery now with a high res photo and then just copy that pricing once the photos from the show are ready?

    This might be the best way
    nod.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • cdonovancdonovan Registered Users Posts: 724 Major grins
    edited May 31, 2007
    clap.gif

    thank you Andy....I was ready to start pulling out my hair, I was so upset!

    Today...it's all fixed! Thanks for your help! Sometimes the simpliest things are the hardest for me to see!!!

    :D
  • cdonovancdonovan Registered Users Posts: 724 Major grins
    edited August 10, 2007
    :cry what I thought was going to be a simple project this morning turned into a nightmare....I can't figure out why the prices won't set.

    I applied the pricing that I wanted in IE applied to the filled in boxes then I went into firefox where I'm not logged in. I have the pricing turned on, but at still seeing the wholesale cost.

    headscratch.gif Can someone help? This is the gallery link!

    http://cdonovanphotos.smugmug.com/gallery/2873375#182268108
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 10, 2007
    cdonovan wrote:
    :cry what I thought was going to be a simple project this morning turned into a nightmare....I can't figure out why the prices won't set.

    I applied the pricing that I wanted in IE applied to the filled in boxes then I went into firefox where I'm not logged in. I have the pricing turned on, but at still seeing the wholesale cost.

    headscratch.gif Can someone help? This is the gallery link!

    http://cdonovanphotos.smugmug.com/gallery/2873375#182268108
    Hi, set the prices to $0 for any item you don't wish to sell. Be certain you are for sure logged off :)

    Let me know if that helps?
    Andy

    Portfolio • Workshops • Facebook • Twitter
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