I need an order canceled.

PictureThis!PictureThis! Registered Users Posts: 107 Major grins
edited May 29, 2007 in SmugMug Pro Sales Support
I just received an email from a customer that she got a confirmation email for an order that she didn't order. Can I have it canceled a.s.a.p.? It's order #307949 for $4.75. Will her card be charged? Thanks!
______________________________________
www.michellesphotographyonline.com

Michelle Martin
Control your destiny, or someone else will.

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 29, 2007
    PictureThis! wrote:
    I just received an email from a customer that she got a confirmation email for an order that she didn't order. Can I have it canceled a.s.a.p.? It's order #307949 for $4.75. Will her card be charged? Thanks!
    Our system is fully automated, and once orders are placed, they cannot be canceled or stopped. Your customer indeed did place this order - but no worries, I've voided the charge, she won't be charged at all. We'll do our best to stop it from printing at the lab.
    Andy

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  • PictureThis!PictureThis! Registered Users Posts: 107 Major grins
    edited May 29, 2007
    thank you! I'll let her know.
    ______________________________________
    www.michellesphotographyonline.com

    Michelle Martin
    Control your destiny, or someone else will.
  • tuggnettuggnet Registered Users Posts: 27 Big grins
    edited May 29, 2007
    Andy wrote:
    Our system is fully automated, and once orders are placed, they cannot be canceled or stopped. Your customer indeed did place this order - but no worries, I've voided the charge, she won't be charged at all. We'll do our best to stop it from printing at the lab.
    This level of customer service is why I do business here.thumb.gif
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