problem with Carbonite Theme?

mtnbikermtnbiker Registered Users Posts: 178 Major grins
edited June 5, 2007 in SmugMug Support
Everytime I set my theme to Carbonite and open up my main gallery page
mtnbiker.smugmug.com my browser crashes.

Repeatable using
Firefox 2.0.0.3 or 2.0.0.4
Mac OS X (all updates)

When I switch to any other theme, I am ok. Also it only crashes on the main page. Attempted to open with Firefox in safe mode, same problem.

Works perfectly from same Mac using Safari, PC using Firefox & IE

Anyone having the same problem?
Thanks

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 4, 2007
    We've not heard this with other accounts. Please set your site to Carbonite so we can look, thanks!
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited June 4, 2007
    Hi mtnbiker,

    I'm sorry about the problem. I've not been able to replicate your problem, both on windows and macs, with firefox.

    Can you clear your cache and cookies and then try again, please?

    To clear the cache:
    1. Open Firefox and go to Firefox | Preferences.
    2. Click advanced.
    3. click on the 'network' tab.
    4. click on clear now.

    To clear the cookies:
    1. Open Firefox and go to Firefox | Preferences.
    2. Click Privacy.
    3. Click the "Show Cookies" button and then click the Remove All Cookies button.

    Please let us know if that makes a difference.
  • mtnbikermtnbiker Registered Users Posts: 178 Major grins
    edited June 4, 2007
    I cleared the cache and cookies went back to my homepage, let it load completely, then changed it to carbonite. As soon as the page finished refreshing the carbonite theme, my browser crashed.

    thanks for taking the time to help me troubleshoot this.
  • mtnbikermtnbiker Registered Users Posts: 178 Major grins
    edited June 5, 2007
    I discovered a bad font on my Mac, problem resolved. Thanks.
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