Slow

duren

The Smumug site is way too slow!

What is causing this? I have lots to do!

- bob

Andy

duren wrote:

The Smumug site is way too slow!

What is causing this? I have lots to do!

- bob

Hello Bob, sorry you are having trouble!

Perhaps you can run a traceroute and speedtest for us, this will help diagnose:

To run a traceroute on a PC, click on "Start". Then click on "run" and type in "command" and hit enter. That should bring up a black screen. When you get that, type in "tracert hera.smugmug.com". There should be a little 'c:\' in the upper left corner of that black screen, click on that. Then select "edit" and then select "mark". You will see a little gray box appear inside the black box at the top. Click on that and drag it to the bottom so that all the text is highlighted. Then click on the 'c:\' at the top again and click on "edit" then "copy". Then open a response email to us and paste it in there. That will paste all your traceroute information in an email. Then send that to us. That will help us see if and where any problems may be.


To run a traceroute on a Mac, open finder. Then open applications>utilities>network utility. Then click on the Traceroute tab. When that opens, type in hera.smugmug.com. Copy and paste the results to us in an email.


Go here:
http://smugmug.speedtest.net
We are the San Jose pyramid. Please let us know what the results are.

We've got a handy tool to help us see the connection quality between you and SmugMug. Go here:
http://www.smugmug.com/homepage/traceroute.mg
You will see the results on your screen and also receive an email with the results that you can send to us.