Pricing Troubles

jbee

I've set all the galleries to a default price, and set my profile pricing to where I want it.

But....

1. Logged out, I don't see the digital download option in some galleries.
2. Logged out, I don't see some (or many) of the gift options I've set.

However,
1. Changing the gift prices that do show from the profile pricing *does* work.

Lots of howevers and buts,

What's going on?

Andy

jbee wrote:

What's going on?

Could be many things - but most likely, it's due to small image sizes? The reason that those photos are not being offered in various print sizes is because the resolution on the photos are too low. You can see our resolution requirements here:
http://www.smugmug.com/help/print-quality#minprintres
If the photos don't have large enough resolution, the print sizes are removed from the shopping cart to guarantee the best quality.

If you can give us specific gallery/image links, and what's missing (from what you expect) then we can help you better

jbee

Andy wrote:

Could be many things - but most likely, it's due to small image sizes? The reason that those photos are not being offered in various print sizes is because the resolution on the photos are too low. You can see our resolution requirements here:
http://www.smugmug.com/help/print-quality#minprintres
If the photos don't have large enough resolution, the print sizes are removed from the shopping cart to guarantee the best quality.

If you can give us specific gallery/image links, and what's missing (from what you expect) then we can help you better

Andy, I sent you a pm with the web site address. But if you could reply to this thread, I'll get the email notification.

Thanks

Andy

jbee wrote:

Andy, I sent you a pm with the web site address. But if you could reply to this thread, I'll get the email notification.

Thanks

Please, we can't do it by PMs I saw your PM but we need more info. Please email our help desk, that'll be fastest... send specific gallery and photo links, ones that are showing you results you do not expect. We can then troubleshoot what's going on, okay?

jbee

Andy wrote:

Please, we can't do it by PMs I saw your PM but we need more info. Please email our help desk, that'll be fastest... send specific gallery and photo links, ones that are showing you results you do not expect. We can then troubleshoot what's going on, okay?

No problem Andy.

What's the email address for the help desk.

Andy

jbee wrote:

No problem Andy.

What's the email address for the help desk.

http://www.smugmug.com/help/emailreal

you can get it there