Problem-still processing images over 9 hours later?

HCP

Hello- Thanks for any light you can shed on this. If I need to delete this gallery and re-upload, please let me know.

Last night I uploaded a folder of 28 images (resolution approx 800x600). I used the IE uploader. I received the dialog box that upload was complete and that the images were processing.

This morning I looked, 3 of the images don't show up, 19 of the 28 others show up, but are listed in the upload log as still processing, and no errors are reported.

Gallery:
http://www.hcphoto.smugmug.com/gallery/2961045

Images that aren't showing up:
6797 Peter Allen.jpg
6862 Tom Kellner.jpg
6878 Steve Palladino.jpg

rainforest1155

The 3 missing one look strange to me. Please report that to the helpdesk as Andy is currently out of the house and not checking the forum here very often.

Sebastian

HCP

rainforest1155 wrote:

The 3 missing one look strange to me. Please report that to the helpdesk as Andy is currently out of the house and not checking the forum here very often.

Sebastian

Thanks very much for your reply. After I posted this, I did read somewhere that Andy was away and so I did then report it to the helpdesk.

Normally, I keep galleries private until I'm confident that all looks good with the upload. This time I made the mistake of keeping it public and now I'm getting lots of traffic and some questions about those 3 missing images.

Doesn't look very professional right now for either me or SmugMug. If I don't hear back in an hour or so, I'm going to delete the entire gallery and re-upload.

Thanks again, -PK

HCP

I haven't received an email explanation yet, but all 28 images are now showing up, and the upload log shows "complete" for the status of each of those images. Phew!

rainforest1155

HCP wrote:

I haven't received an email explanation yet, but all 28 images are now showing up, and the upload log shows "complete" for the status of each of those images. Phew!

Good to hear that everything worked out in the end. Most of the time if there's trouble like that it just needs a little more time than you're willing to wait.

Sebastian

HCP

rainforest1155 wrote:

Good to hear that everything worked out in the end. Most of the time if there's trouble like that it just needs a little more time than you're willing to wait.

Sebastian

I think this just confirms that it is best to keep a gallery private until all images are clearly uploaded.

And is it really not unusual that a gallery of 28 images of low resolution would take over 11 hours to process?

Thanks! -PK

Sheaf

HCP wrote:

And is it really not unusual that a gallery of 28 images of low resolution would take over 11 hours to process?

It's highly unusual and I'm sorry it happened. It would normally be a matter of minutes.

HCP

Sheaf wrote:

It's highly unusual and I'm sorry it happened. It would normally be a matter of minutes.

Thanks much for the confirmation. I don't upload as many images as many other SM'ers, but this did seem like something went awry.

Thanks again, -PK

BeachBill

HCP wrote:

Thanks much for the confirmation. I don't upload as many images as many other SM'ers, but this did seem like something went awry.

You are not alone. A bunch of us noticed problems in uploading images last night, there is another thread here and here.

I still have 10 photos in my upload log from last night that still have a status of "processing" even though they have been visible in my gallery since this morning.

cjyphoto

I simply tried updating a gallery description and it hasn't taken effect ands its been close to 5 minutes and counting!

HCP

BeachBill wrote:

You are not alone. A bunch of us noticed problems in uploading images last night, there is another thread here and here.

I still have 10 photos in my upload log from last night that still have a status of "processing" even though they have been visible in my gallery since this morning.

Thanks much for looking back and posting on my thread also. I don't know if you noticed the time stamps on my original post, but my upload occurred the night of 6/5 and I reported the problem mid-morning 6/6. Apparently it took another 24 hours before the problem was more clearly identified.