Problem with print order

KMW

Hi,
I am in the process of building my portfolio and a friend placed her first print order. She said all the prints came out great except 2 of her favorites. She said there seems to be a bluish tint around her daughters hair. Could somebody please take a look at this order and tell me if it's something I did wrong? If so how do I fix it and how do I proceed from here? I'd be happy to pay for any reprints but I need to know for the future what the problem is. I know I can't afford to pay for reprints all the time. Especially with paying clients. The order #308133 (#3,4,5,47). She asked me if I can fix this problem, she would like to order an 8x10 of #47 in addition to the 4x6. She did not originally order an 8x10 but would love to have one now. Please tell me how I should proceed?
Thanks,
Kath

KMW

Did I post in the right forum?

ivar

KMW wrote:

Did I post in the right forum?

The best thing you can do, is contact our helpdesk.
We'll look at your prints, see if anything needs changing, and print them again. All your our prints are guaranteed, we'll make sure that everyone involved is happy

KMW

ivar wrote:

The best thing you can do, is contact our helpdesk.
We'll look at your prints, see if anything needs changing, and print them again. All your our prints are guaranteed, we'll make sure that everyone involved is happy

Thanks Ivar...I will do that.

Andy

KMW wrote:

Did I post in the right forum?

You sure did. For immediate response, our help desk is the place to go. We'll take care of you and your customer, with new, perfect prints. No worries

Andy

Andy wrote:

You sure did. For immediate response, our help desk is the place to go. We'll take care of you and your customer, with new, perfect prints. No worries

And I see Robin wrote you earlier today

I just took care of the reprints, you'll hear again from Robin in the morning

KMW

Andy wrote:

And I see Robin wrote you earlier today

I just took care of the reprints, you'll hear again from Robin in the morning

Thanks Andy.....you guys are great! I will let them know they will be receiving the prints.
Kath

KMW

KMW wrote:

Thanks Andy.....you guys are great! I will let them know they will be receiving the prints.
Kath

Hi Andy,
The customer emailed me today and told me she still has not received the reprints. I'm not sure if her mother did or not. Do you have a tracking numbers for these? Is this how long it usually takes? She was planning on paying me for for the next photo session but I don't think she's too happy now. Can you please look into this for me?
Thanks,
Kathi

Andy

KMW wrote:

Hi Andy,
The customer emailed me today and told me she still has not received the reprints. I'm not sure if her mother did or not. Do you have a tracking numbers for these? Is this how long it usually takes? She was planning on paying me for for the next photo session but I don't think she's too happy now. Can you please look into this for me?
Thanks,
Kathi

Hi Kathi, no, it shouldn't take this long. I don't know why the new order didn't get there yet, but to be sure we are doing it yet again, and ordering overnight shipping.

Barb will post here with info soon.

We need the order# of the Mom's order too please?

Barb

Hi Kathi,

Ii have gone ahead and placed a reprint order for Order #308133. The new order number is: #326028.

I also chose overnight shipping so the order should be received soon.

This is at no charge, of course.

KMW

Andy wrote:

Hi Kathi, no, it shouldn't take this long. I don't know why the new order didn't get there yet, but to be sure we are doing it yet again, and ordering overnight shipping.

Barb will post here with info soon.

We need the order# of the Mom's order too please?

Thanks Andy...I really appreciate this. Her mother's order number is #308962.

KMW

Barb wrote:

Hi Kathi,

Ii have gone ahead and placed a reprint order for Order #308133. The new order number is: #326028.

I also chose overnight shipping so the order should be received soon.

This is at no charge, of course.

Thanks Barb..Her mother also ordered one of the pictures with the bluish tint. Do you mind sending her a reprint as well. Her order number is #308962.

Andy

KMW wrote:

Thanks Barb..Her mother also ordered one of the pictures with the bluish tint. Do you mind sending her a reprint as well. Her order number is #308962.

I already gave barb the # from your last post- - stay tuned, she'll post again thanks!

Barb

KMW wrote:

Thanks Andy...I really appreciate this. Her mother's order number is #308962.

Hi

I also did a reprint on this order using true color. The new order number is #326041. Again, with overnight shipping and no charge, of course

Let us know if you need anything further!

KMW

Barb wrote:

Hi

I also did a reprint on this order using true color. The new order number is #326041. Again, with overnight shipping and no charge, of course

Let us know if you need anything further!

Wow Thanks..I wanted to know if the problem was caused by something I did in post editing or if it was the way they printed? Did you guys remove the bluish tint by editing the photos? I'm just curious because in the gallery I think I do see the bluish tint on 2 of the photos. Will printing in true color remove that?

KMW

Barb wrote:

Hi Kathi,

Ii have gone ahead and placed a reprint order for Order #308133. The new order number is: #326028.

I also chose overnight shipping so the order should be received soon.

This is at no charge, of course.

Hi,
Sorry to be a pain...you guys have been so helpful. I just wanted to double check. I did receive an email about order number #326041 but I did not receive an email for #326028. I know it should probably arrive tomorrow but I just wanted to make sure.
Thanks,
Kathi

Barb

KMW wrote:

Hi,
Sorry to be a pain...you guys have been so helpful. I just wanted to double check. I did receive an email about order number #326041 but I did not receive an email for #326028. I know it should probably arrive tomorrow but I just wanted to make sure.
Thanks,
Kathi

Hi Kathi,

That email actually came to me since I placed the order. It was shipped today with overnight shipping. FedEx tracking number is: http://www.fedex.com/Tracking?tracknumbers=929862759016

Should be there tomorrow!

KMW

Barb wrote:

Hi Kathi,

That email actually came to me since I placed the order. It was shipped today with overnight shipping. FedEx tracking number is: http://www.fedex.com/Tracking?tracknumbers=929862759016

Should be there tomorrow!

Thanks for the tracking number

KMW

Hi,
It turns out there is a problem still with my photos. She still has a blue tint in her hair even when printed in True color. I know now it's a problem with the way I edited the photos. I wanted to ask if someone could help me fix the original photos if I upload them. I will pay for the reprints and pay Smugmug back for the inconvienience I have caused you. I want to make sure I get it right this time. She really does love the 2 photos and was willing to pay herself but I don't think she or Smugmug should have to pay for my mistake. Thanks in advance for your help.
Kathi

Barb

KMW wrote:

Hi,
It turns out there is a problem still with my photos. She still has a blue tint in her hair even when printed in True color. I know now it's a problem with the way I edited the photos. I wanted to ask if someone could help me fix the original photos if I upload them. I will pay for the reprints and pay Smugmug back for the inconvienience I have caused you. I want to make sure I get it right this time. She really does love the 2 photos and was willing to pay herself but I don't think she or Smugmug should have to pay for my mistake. Thanks in advance for your help.
Kathi

Hi Kathi,

No problem Your customer is covered by our iron-clad guarantee!

Please send an email to our help desk with the order number and the above information about the photos and we'll have one of our color experts take a look at the order.

http://www.smugmug.com/help/emailreal

KMW

Barb wrote:

Hi Kathi,

No problem Your customer is covered by our iron-clad guarantee!

Please send an email to our help desk with the order number and the above information about the photos and we'll have one of our color experts take a look at the order.

http://www.smugmug.com/help/emailreal

You guys are truly amazing....thank you so much for your help. I will email the help desk.
-Kathi

Andy

KMW wrote:

You guys are truly amazing....thank you so much for your help. I will email the help desk.
-Kathi

Hi Kathi I hand-corrected your color files, and sent you an email with a link. Let me know if I can do anything more for you, okay?